Ecommerce Executive

Industry: FMCG - Food Products (D2C, Ecom and Quick com)

Location: Pune

Salary Range: INR. 3,00,000 – INR. 4,00,000 LPA

Employment Type: Full-Time, Permanent

About Acasa:

Acasa is a premium gourmet food brand specializing in authentic Italian ingredients. With a growing presence across major online marketplaces and a direct-to-consumer website, we are looking for an E-Commerce & Operations Executive to support our next phase of growth.

Key Responsibilities:

1. Marketplace and Website Management

Manage listings, pricing, promotions, and inventory across platforms such as Amazon, Flipkart, and Shopify

Maintain catalog accuracy, optimize product content, and ensure platform compliance

Track performance metrics and implement initiatives to increase visibility and conversions

2. Logistics and Fulfilment Coordination

Oversee daily order processing, dispatches, and last-mile delivery

Coordinate with warehousing partners and logistics providers for timely deliveries

Manage inward and outward inventory movement, reconcile stock levels across channels

3. Customer Service

Respond to customer queries and complaints across all platforms

Resolve issues related to delays, refunds, and returns in coordination with logistics teams

Ensure high levels of customer satisfaction and timely resolution of concerns

4. Data Management and Reporting

Maintain detailed sales, inventory, returns, and operational data across platforms

Prepare weekly and monthly performance reports for internal review

Monitor KPIs like sales trends, channel-wise performance, customer feedback, and fulfillment efficiency

5. Sales Strategy and Execution

Analyse platform data and suggest sales-driving strategies including discounts, bundles, new listings, and platform-led campaigns

Collaborate with the marketing team to run online campaigns and influencer partnerships

Monitor competition and suggest improvements in pricing, presentation, and packaging

6. Cross-Functional Coordination

Liaise with internal teams including marketing, accounts, procurement, and production

Ensure timely planning and execution of new launches, offers, and seasonal campaigns

Coordinate with external vendors, packaging suppliers, and operational partners as needed

Requirements:

1–3 years of experience in e-commerce operations, preferably in FMCG or food & beverage sector

Proficiency in Amazon Seller Central, Flipkart Seller Hub, and Shopify

Good command of Excel/Google Sheets for data maintenance and reporting

Strong organizational and communication skills

Self-driven, detail-oriented, and process-focused

Location: Little Italy Corporate Office & Factory, Hadapsar, Pune, Maharashtra

Reports to: Business Development Manager