E-Commerce/Marketplace Operations Executive

Vikastrade Links

2 - 5 years

2 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

market place e-commerce dispatch claims management marketplace coordination dispute resolution packing reporting picking amazon returns b2b b2c listing resolve system e-commerce operations product listing inventory management order processing order fulfillment logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role: E-Commerce/Marketplace Operations Executive

Key Responsibilities:

1. Marketplace Operations (B2B/B2C)

Manage daily operational tasks across Amazon and other marketplace channels.
Supervise two team members handling picking, packing, and dispatch processes.
Monitor inventory levels and coordinate stock transfers with the Accounts team.
Track and oversee the end-to-end order flow via Unicommerce.

2. Returns & Claims Management

Manage returns from marketplaces, distinguishing sellable from damaged items and initiating follow-up actions.
Handle Amazon safety claims end-to-end until settlement.

3. Dispute Resolution

Log and escalate issues via Amazon Seller Support or other marketplace portals.
Resolve dispatch, system, or reconciliation discrepancies and maintain related documentation.

4. Reporting & Coordination

Maintain accurate records of returns, stock transfers, and claims.
Prepare and share daily or weekly performance reports with management.
Suggest operational improvements for enhanced efficiency.
Work closely with Accounts and Management for seamless operations.

Candidate Profile:

Female graduates with 2 - 4 years of experience (preferably in Amazon/e-commerce operations).
Proficient in Amazon Seller Central and/or other e-marketplace platforms.
Advanced MS Excel skills.
Strong communication in English, Hindi, and Kannada.
Highly coordinated, detail-oriented, and eager for growth.

What We Offer:

Direct exposure to fast-growing e-commerce operations.
Stable, growth-oriented role in a supportive and professional work environment.
Competitive salary package.

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