Job Description We are looking for a detail-oriented and proactive E-Commerce & Operations Manager to lead marketplace operations for World of Christmas while supporting backend workflows for Surreal Design Studio. This role requires a strong command over e-commerce platforms, operational coordination, and listing performance. Key Responsibilities E-Commerce (World of Christmas): Manage and update listings across marketplaces (Amazon, Flipkart, Blinkit, Shopify) Ensure all listings are SEO-friendly, visually strong, and compliant with platform standards Plan and execute seasonal promotions, brand store updates, coupons, and A+ content Monitor and improve KPIs such as conversions, traffic, AOV, and return rate Analyze competitor pricing, trends, and consumer behavior to identify growth opportunities Coordinate with design/content teams for listing visuals, product copy, and updates Track and fulfill daily orders; ensure smooth dispatches via shipping partners Maintain a central SKU and inventory database; coordinate with warehouse for stock sync Resolve customer queries, damages, and order complaints promptly Generate performance reports and suggest improvements based on analytics Operational Support (Surreal Design Studio) Coordinate procurement updates and order status tracking using Zoho Support dispatch planning, inventory updates, and vendor logistics Ensure backend processes like packaging, billing, and delivery timelines are met Requirements 3+ years in e-commerce operations or digital retail Proficiency in Amazon Seller Central, Flipkart Seller Hub, Shopify Strong analytical mindset and familiarity with performance tools (Google Analytics, Helium 10, Ads Manager) Working knowledge of Zoho Books & Inventory (preferred) Excellent coordination, communication, and multitasking abilities High proficiency in Microsoft Excel / Google Sheets Skills: e-commerce platforms,microsoft excel,inventory management,customer service,seo,e-commerce,amazon,competitor analysis,kpi analysis,google sheets,promotions planning,ads,zoho book,zoho Show more Show less