E-commerce Marketplace Manager

Job Title: E-commerce Marketplace Manager

Package - 8 to 10 per Month

Company: Friday Solution

Location: Gwalior MP

About Us: Friday Solution is an authorized partner of Amazon, specializing in providing comprehensive solutions for e-commerce businesses. We are dedicated to helping our clients optimize their e-commerce operations, improve sales, and scale their businesses on online marketplaces. As we continue to grow, we are looking for a skilled and motivated E-commerce Marketplace Manager to join our team and take charge of managing Amazon seller accounts and other e-commerce platforms.

Job Overview: We are seeking an experienced and dynamic E-commerce Marketplace Manager to oversee and manage our clients' Amazon seller accounts and other e-commerce platforms. The ideal candidate will have a deep understanding of Amazon’s marketplace, e-commerce best practices, and digital marketing strategies. You will be responsible for driving the performance of e-commerce seller accounts, ensuring operational excellence, and implementing strategies that boost sales, enhance customer satisfaction, and grow brand presence on the platform.

Key Responsibilities:

• Account Management:
• Oversee day-to-day management of Amazon seller accounts for multiple clients, ensuring smooth operations, timely listings, and compliance with Amazon's policies.
• Optimize product listings, titles, descriptions, keywords, and images for improved search visibility and conversion rates.
• Monitor inventory levels and coordinate with supply chain teams to ensure products are always in stock.
• Implement pricing strategies to remain competitive and maximize profitability.
• Performance Analysis and Optimization:
• Analyze sales data, customer feedback, and marketplace trends to identify opportunities for growth.
• Monitor key performance indicators (KPIs) such as sales volume, conversion rate, ACoS, ROAS, and customer satisfaction metrics.
• Develop and execute strategies for driving sales growth, improving product rankings, and increasing profitability on the platform.
• Use Amazon tools (e.g., Seller Central, Vendor Central) and third-party tools to analyze data and optimize campaigns.
• Marketing and Promotions:
• Plan and manage Amazon Ads campaigns (PPC, Sponsored Products, Sponsored Brands) to drive traffic and sales.
• Develop promotional strategies (discounts, lightning deals, coupons) to boost product visibility and drive conversions.
• Track and report on the performance of marketing campaigns, adjusting strategies as needed to achieve sales goals.
• Customer Experience:
• Monitor customer feedback and reviews, ensuring a high level of customer satisfaction and taking actions to resolve issues promptly.
• Ensure timely and professional communication with customers, addressing questions, returns, and complaints.
• Work to increase positive reviews and ratings, ensuring brand reputation remains strong.
• Marketplace Compliance and Risk Management:
• Ensure compliance with Amazon's policies, rules, and guidelines.
• Stay updated on changes to Amazon's terms of service, platform updates, and new features.
• Manage account health, ensuring that metrics such as late shipment rate, order defect rate, and A-to-Z claims meet Amazon’s standards.
• Collaboration:
• Collaborate with internal teams including marketing, logistics, and customer support to ensure seamless operations and alignment with business objectives.
• Work closely with external clients to provide reports, insights, and regular updates on account performance and improvement areas.

Requirements:

• Proven experience as an E-commerce Marketplace Manager or similar role, specifically managing Amazon seller accounts.
• Strong understanding of Amazon Seller Central, Amazon’s policies, and e-commerce best practices.
• Familiarity with tools like Amazon Advertising, third-party analytics tools, and Excel for data analysis.
• Demonstrated ability to drive sales and optimize product listings for better performance on Amazon.
• Excellent communication skills, both written and verbal, with the ability to engage with clients and customers.
• Strong analytical skills and the ability to interpret data to make informed decisions.
• Self-motivated, proactive, and detail-oriented with the ability to manage multiple accounts simultaneously.
• Bachelor’s degree in Business, Marketing, or a related field (preferred).