Location: Chennai/Fulltime Are you passionate about merging your financial expertise with the dynamic world of e-commerce? We're seeking a highly skilled and motivated E-commerce Accounting and Finance Specialist to join our team and contribute to the success of our online business. Responsibilities: Financial Reporting: Generate accurate and timely financial reports, including income statements, balance sheets, and cash flow statements. Analyze financial data to identify trends, variances, and opportunities for improvement. E-commerce Transactions: Oversee and reconcile all financial transactions related to our e-commerce platform. Ensure accuracy in recording sales, refunds, and chargebacks. Budgeting and Forecasting: Collaborate with management to develop and maintain the e-commerce budget. Assist in forecasting financial performance, providing insights to support strategic decision-making. Tax Compliance: Stay updated on e-commerce tax regulations and ensure compliance with local and international tax requirements. Coordinate with external tax advisors to optimize tax strategies. Payment Processing: Monitor payment gateway activities, ensuring secure and efficient transactions. Collaborate with the IT team to enhance payment systems and security. Financial Audits: Prepare documentation and support for internal and external audits. Collaborate with auditors to ensure a smooth audit process. Fraud Prevention: Implement and monitor fraud prevention measures for e-commerce transactions. Investigate and address any fraudulent activities promptly. Qualifications : Bachelor's degree in Accounting, Finance, or related field. CPA or equivalent qualification is preferred. Proven experience in e-commerce accounting and finance roles. Familiarity with e-commerce platforms, payment gateways, and related financial systems. Strong analytical and problem-solving skills. Skills: Proficient in accounting software (e.g., Tally prime). Advanced Excel skills for financial analysis. Excellent understanding of e-commerce payment systems and associated challenges. Strong communication and interpersonal skills. Job Type: Full-time Pay: ₹15,000.00 - ₹40,000.00 per month Schedule: Day shift Experience: E-commerce: 1 year (Required) total work: 3 years (Preferred) Work Location: In person
Senior E-commerce Marketplace Manager Location: Chennai-based applicants: Work from Office (Full-time) About Us: At Monkstory , we’re redefining men’s fashion with a conscious twist — stylish, smart, and 100% vegan. As one of India’s fastest-growing cruelty-free footwear brands, we’re expanding aggressively across marketplaces and looking for a seasoned leader to take charge of our multi-channel growth. Role Overview: We're seeking a Senior E-commerce Marketplace Manager who can lead and execute our end-to-end marketplace strategy across platforms like Amazon, Myntra, Nykaa, Tata Cliq, Ajio and Flipkart. The ideal candidate is data-driven, detail-oriented, and experienced in growing D2C brands via marketplaces. Key Responsibilities: Marketplace Management: Own the P&L for marketplaces; handle listings, optimizations, product uploads, and pricing strategies. Revenue Growth: Plan and execute growth campaigns; manage deals, promotions, and events in collaboration with marketplace account managers. Inventory & Order Management: Coordinate with operations to ensure seamless stock availability and timely dispatches via Unicommerce or similar tools. Performance Analysis: Monitor dashboards, track KPIs, identify performance gaps, and optimize listings and ads accordingly. Cross-functional Coordination: Work closely with internal teams (Marketing, Creative, Ops, Tech) to align on launches, creatives, and forecasts. Customer Experience: Oversee review management, ratings, returns, and ensure a superior customer journey across platforms. Requirements: 3–6 years of hands-on experience managing e-commerce marketplaces in fashion, footwear, or lifestyle brands. Deep knowledge of Amazon Seller Central, Myntra Partner Portal, Tata Cliq, Nykaa Fashion, and Flipkart. Experience with order/inventory platforms like Unicommerce, Vinculum, or similar. Strong Excel/Google Sheets skills and ability to work with data-driven reports. Understanding of marketplace SEO, merchandising, A+ content, and ad panels. Excellent project management, communication, and problem-solving skills. Job Type: Full-time Pay: ₹25,000.00 - ₹70,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person
Monkstory, India’s leading smart vegan footwear brand, is looking for a proactive and detail-oriented Customer Service Executive to join our team. This role is perfect for someone who loves problem-solving, enjoys creating smooth customer experiences, and is excited about working in a fast-growing, conscious fashion brand. Key Responsibilities Customer Service: Respond to customer inquiries via email, WhatsApp, and phone in a timely and professional manner Handle return, exchange, and refund requests, ensuring smooth resolution Track and escalate order-related issues (delays, courier concerns, missing shipments) Maintain a high level of customer satisfaction by providing empathetic and solution-oriented communication Operations Support: Coordinate daily order processing and fulfillment with warehouse team Assist with quality check escalations and vendor coordination where needed Generate and share reports on returns, exchanges, and operational performance Support in process improvements to streamline operations and enhance efficiency Skills & Qualifications 1–3 years of experience in customer service, operations, or e-commerce (preferred) Strong communication skills (written and verbal) in English & Hindi Excellent problem-solving and multitasking ability Familiarity with tools like Shopify, Uniware, Zoho, or similar platforms (preferred but not mandatory) High level of empathy, patience, and attention to detail Ability to work independently and take initiative Job Type: Full-time Pay: ₹20,392.60 - ₹32,654.80 per month Work Location: In person