CSR - Customer Service Representative

Monkstory, India’s leading smart vegan footwear brand, is looking for a proactive and detail-oriented Customer Service Executive to join our team. This role is perfect for someone who loves problem-solving, enjoys creating smooth customer experiences, and is excited about working in a fast-growing, conscious fashion brand.

Key Responsibilities

Customer Service:

• Respond to customer inquiries via email, WhatsApp, and phone in a timely and professional manner
• Handle return, exchange, and refund requests, ensuring smooth resolution
• Track and escalate order-related issues (delays, courier concerns, missing shipments)
• Maintain a high level of customer satisfaction by providing empathetic and solution-oriented communication

Operations Support:

• Coordinate daily order processing and fulfillment with warehouse team
• Assist with quality check escalations and vendor coordination where needed
• Generate and share reports on returns, exchanges, and operational performance
• Support in process improvements to streamline operations and enhance efficiency

Skills & Qualifications

• 1–3 years of experience in customer service, operations, or e-commerce (preferred)
• Strong communication skills (written and verbal) in English & Hindi
• Excellent problem-solving and multitasking ability
• Familiarity with tools like Shopify, Uniware, Zoho, or similar platforms (preferred but not mandatory)
• High level of empathy, patience, and attention to detail
• Ability to work independently and take initiative

Job Type: Full-time

Pay: ₹20,392.60 - ₹32,654.80 per month

Work Location: In person