E-commerce Growth Manager

About the Role:

E-commerce Manager

FMCG and food & beverage products

Key Responsibilities:

E-commerce Operations & Website Management

• Manage day-to-day operations of the brand’s

  D2C website

  (Shopify, WooCommerce, or equivalent).
• Ensure all

  product listings, images, pricing, and inventory

  are accurate and up to date.
• Coordinate with the supply chain and warehouse teams to ensure

  timely and accurate order fulfillment

  , especially for perishable items.
• Oversee website functionality and integrations with CRM, payment, and logistics tools.
• Collaborate with developers/designers to implement website enhancements and new features.

Sales & Performance Management

• Own and deliver on monthly

  online revenue and sales targets

  .
• Monitor and analyze sales performance, customer behavior, and website analytics to identify growth opportunities.
• Optimize product assortment, pricing, and promotions to improve conversion and AOV.
• Implement effective

  discounting and bundling strategies

  relevant to F&B purchase behavior.
• Prepare weekly/monthly sales reports and insights for management.

Digital Marketing & Campaign Execution

• Collaborate with marketing teams to execute

  digital campaigns

  across Meta, Google, email, and influencer channels.
• Ensure campaign assets and product links are properly configured and tracked.
• Coordinate product launches, seasonal offers, and festivals to maximize visibility and conversions.
• Track and report

  campaign ROI and traffic performance

  .

Customer Experience & Retention

• Manage

  order-to-delivery experience

  and proactively address customer queries, delays, or complaints.
• Work with the customer service team to improve response time and satisfaction scores.
• Support

  CRM, email, and WhatsApp marketing

  to improve retention and repeat purchase rates.
• Analyze customer feedback and product reviews to enhance service quality and product presentation.

Cross-functional Collaboration

• Partner with supply chain, marketing, finance, and operations teams to ensure smooth coordination across all e-commerce touchpoints.
• Collaborate with third-party service providers (couriers, marketplaces, tech vendors) to ensure reliable operations.
• Manage marketplace listings (Amazon, Flipkart, Blinkit, Zepto, BigBasket, etc.) to complement D2C performance.

Qualifications & Experience:

• Bachelor’s or Master’s degree in

  Marketing, Business, or related field

  .

• 3–6 years of experience

  managing e-commerce operations — ideally in a

  D2C food, beverage, or FMCG brand

  .
• Proficiency in

  Shopify, WooCommerce, Magento

  , or similar platforms.
• Hands-on experience with

  Google Analytics, Excel/Sheets, and e-commerce dashboards

  .
• Strong understanding of

  digital marketing, sales analytics, and customer journey optimization

  .
• Excellent communication, coordination, and problem-solving skills.
• Passion for food, wellness, and consumer experience.

What We Offer:

• A chance to manage and grow the digital business of a fast-scaling F&B brand.
• Dynamic, collaborative work environment with end-to-end ownership.
• Competitive salary and performance-linked incentives.
• Opportunity to shape the brand’s online customer experience and long-term digital strategy.