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Description
Company Description CaliberFocus is an IT consulting company dedicated to empowering businesses through technology. Our services include Smart Application Engineering, Digital Workplace & IT Service Management, Cloud Strategy & Transformation, AI as a Service, Big Data Analytics, and Dynamics 365 Managed Services. Collaborate with us to drive strategic success, enhance operational efficiency, and enable sustainable growth. Job Description: Dynamics 365 Customer Engagement (CE) Professional Position: Dynamics 365 Customer Engagement (CE) Professional Experience: 10+ Years (5+ years in Dynamics 365 CE) Location: Chennai – Overlapping shift with EST. Employment Type: Full-time and Contract Educational Qualification: Bachelor's or Master’s Degree in Computer Science, IT, or related field No of Positions: 4 Job Summary We are looking for an experienced Dynamics 365 Customer Engagement (CE) Professional with a strong background in designing, implementing, and managing Microsoft Dynamics 365 CE solutions. The ideal candidate will have over 10 years of overall experience, including at least 5 years working extensively with Dynamics 365 CE to drive customer relationship management strategies, enhance automation, and optimize business processes. The role requires expertise in Power Platform, CRM solutions, customization, integrations, and data migration within Microsoft Dynamics 365 CE. The candidate should have strong problem-solving skills, hands-on experience in configuring and developing Dynamics 365 CE modules, and the ability to collaborate with cross-functional teams. Key Responsibilities Solution Design & Development: Design and implement end-to-end Dynamics 365 CE solutions to meet business needs. Customize and configure Dynamics 365 CE modules, including Sales, Customer Service, Marketing, and Field Service . Develop Power Automate workflows, PowerApps, and integrations with other Microsoft and third-party applications. Implementation & Integration: Manage data migration, integration with enterprise applications, and deployment of CRM solutions. Work with APIs, Azure Services, and third-party tools for seamless integration. Ensure data security, compliance, and performance optimization of CRM solutions. Customer Engagement & Support: Collaborate with business stakeholders, technical teams, and end-users to gather and define requirements. Conduct user training, troubleshooting, and post-implementation support for Dynamics 365 CE. Act as an SME (Subject Matter Expert) to advise on best practices for CRM solutions. Project Management & Documentation: Manage project lifecycles, including requirement gathering, development, testing, and deployment . Prepare technical documentation, process workflows, and user manuals . Work with Agile methodologies and tools like Azure DevOps for project tracking. Continuous Improvement & Innovation: Stay updated with Microsoft Dynamics 365 CE enhancements, Power Platform, and AI-driven CRM innovations . Recommend and implement process improvements for better customer engagement and automation . Optimize CRM functionalities to enhance user adoption and customer experience. Required Skills & Experience 10+ years of overall experience in IT, with 5+ years in Dynamics 365 CE . Strong expertise in Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service). Hands-on experience with Power Platform (Power Apps, Power Automate, Power BI) . Experience in customizing, configuring, and extending Dynamics 365 CE using plugins, JavaScript, and workflows. Proficiency in C#, .NET, JavaScript, HTML, CSS, and SQL Server for custom development. Knowledge of Azure services, API integrations, and cloud-based deployments . Strong understanding of data migration, ETL processes, and security best practices . Experience working with Agile/Scrum methodologies and DevOps tools like Azure DevOps . Excellent problem-solving, communication, and stakeholder management skills. Preferred Certifications Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant Associate Microsoft Certified: Power Platform Functional Consultant Associate Microsoft Certified: Azure Fundamentals (AZ-900) or Azure Solutions Architect Why Join Us? Opportunity to work on cutting-edge Dynamics 365 CE & Power Platform projects. Collaborate with global teams and enterprise clients . Career growth in Microsoft ecosystem and cloud technologies . Competitive salary, benefits, and training programs for upskilling. How to Apply? Interested candidates can send their resumes to [Email Address] or apply via [Company Career Portal] . Internship Opportunities Available Internship Overview We are offering an exciting internship opportunity for a Dynamics 365 Customer Engagement (CE) Support Executive, Mobile App Development Jr. Engineer, and Data Science & AI Jr. Engineer to work with our US-based clients . This role is ideal for students or recent graduates who want to gain hands-on experience in Microsoft Dynamics 365 CE, customer support, issue resolution, CRM management, Mobile App Development, Data Science and AI . Basic Requirements Strong communication skills in English (verbal and written) to interact with US-based users. Willingness to work in US shifts (night shift, Chennai office). Problem-solving mindset and ability to work under minimal supervision. Good analytical skills and ability to document resolutions effectively. Currently pursuing or recently completed a degree in Computer Science, Software Engineering, or a related field. Interested candidate can share your resume to hr@caliberfocus.com / WhatsApp 7904209295 Show more Show less
