Duty Officer Operations

Responsible for the support of the Operations Duty Manager in the Ops department related to all Cargo operations, ensuring the operation is kept up to date and is always compliant in accordance with the Regulations to ensure the daily support for the Companys strategy and on time performance is maintained.

To learn the role and undertake training as a Duty Manager to be competent enough to the fulfil the Duty Manager role as and when required.

Key Accountabilities & Responsibilities of the role:

• Support the Operations Duty Manager to deliver the oversight and control of daily Operations requirements related to Cargo Operations, Messaging and Compliance. Supporting on-time performance and operational delivery
• Supporting Customer, Crew and Dispatch liaison for flight scheduling and flight related issues when required
• Must work closely with third party providers to support the delivery of the processes, procedures and dispatching of aircraft to the expected One Air and client standards
• Review Flight Confirmations, Flight Briefs and Final Briefing packages
• Review all operational set ups that they comply with national authority regulations
• Support the monitoring of Flight Dispatch tasks carried out by third party providers as per the agreed requirements, National Authority Requirements and delivered in line with the Service Level Agreement.
• Support the compliance monitoring in all areas of dispatch delivered by the third-party provider
• Ensure a Pro-Active and timely response to feedback any communication, set-up, planning discrepancies with the third-party providers, crew and clients
• Support the monitoring of all flight set ups to make sure compliant with all flight time limitations as set out in OMA chapter 7 for each AOC
• Deliver a safety culture and raise safety issues where and when required by the official channels