Dispatch Manager

Position Title:

Location:

Working Days:

About the Role :

We are looking for a Dispatch Manager to oversee daily operations, coordinate purchase orders, and manage logistics across warehouse locations.  This role requires meticulous execution, data-driven decision-making, and cross-functional collaboration to maintain high fulfilment accuracy and operational efficiency.

Key Responsibilities :

• Manage purchase order approvals and coordinate with marketplace and internal supply chain teams.
• Update and maintain daily operational KPIs and performance metrics
• Conduct root cause analysis for operational discrepancies
• Execute cycle counts and inventory management activities
• Maintain and publish daily operational dashboards — including orders processed, delay reports, and error rate trends
• Review team performance and conduct operational discussions
• Track daily order processing cycle time and ensure dispatch within SLA (≤24 hours) of order confirmation
• Conduct periodic audits of packed and staged orders to ensure zero dispatch discrepancies.
• Implement multi-level order verification to minimize wrong dispatches or SKU mismatches.

• Supervise daily operations — picking, packing, loading, and dispatch — ensuring process adherence

• Conduct

  root cause analyses

  for operational discrepancies and implement preventive measures

Requirements :

• 2-4 years of experience in dispatch, logistics, or operations
• Strong Excel and data management skills
• Experience with marketplace operations
• Excellent communication and coordination abilities
• Strong analytical and problem-solving skills
• Prior experience in the FMCG industry is mandatory.