Dispatch Manager

Key Responsibilities: 1. Dispatch & Transportation Management Plan, schedule, and monitor all outbound deliveries. Allocate vehicles and assign routes to Delivery Agents (DAs). Track real-time vehicle and delivery status. 2. Delivery Summary & Reporting Prepare daily delivery summaries and dispatch reports. Track delivery completion, POD (proof of delivery), and pending deliveries. Maintain all transport and dispatch-related documentation. 3. Delivery Agent (DA) Management Manage DA attendance, route allocation, and daily tasks. Brief DAs on delivery instructions, customer details, and priority orders. Monitor DA performance, behaviour, customer feedback, and productivity. Resolve on-ground issues faced by DAs during delivery. 4. WMS (Warehouse Management System) Operations Operate WMS for order picking, packing, and dispatch. Coordinate with warehouse teams to ensure order accuracy and timely readiness. Ensure all entries, stock movements, and delivery scans are updated correctly. 5. Coordination & Communication Coordinate with warehouse, sales, inventory, and customer support teams. Communicate delivery issues, delays, and customer escalations efficiently. Work with transport vendors as needed. 6. Compliance & Safety Ensure dispatch operations follow company SOPs, safety, and hygiene standards. Verify driver and vehicle documents when required. Skills & Qualifications: Graduate in any discipline (Logistics/Supply Chain preferred). 2–4 years experience in dispatch or logistics operations. Good knowledge of WMS and route planning. Strong leadership skills to handle Delivery Agents effectively. Good communication and problem-solving ability. Working knowledge of Excel/Google Sheets.