What You Will Do
You will oversee a mid-sized function of the financial shared services organization within a business center. Plan and manage daily, weekly, and monthly accounting activities; establishing accounting systems to ensure the accuracy of financial information. You will also lead a team related to the specific financial function
How you will do it?
- Operations Management
- Responsible for overseeing collections activities for North America and Canada customers
- Establish goals & metrics of the process and drive, co-ordinate team to meet and exceed them
- Accountable to drive results to enhance business performance
- Resource forecasting basis volume projection and availability of current resources
- Drive internal audits and propose improvements relevant to Cash and Collection value stream
- Manage risks and controls; promote a culture of transparency
- Design, develop and improve collection strategies to reduce past due and unapplied cash to optimize
productivity
- Establish contacts/relationship with key stakeholders and have regular connect to resolve complex
operational issues
- Support continuous improvement, including processes, systems, targeted to improve cash & collection
efficiencies
- Review team performance on parameters of quality of notes, # of conversation follow-ups, call quality,
account penetration, timely cash application, un-applied & un-identified cash
- Drive cash calls on regular intervals towards closure of all open issues
- Drive past due reduction and reduce DSO to help business meet their goals
- Be proactive and encourage innovate ideas to improve service deliverables, based on improved
performance/efficiency and with an understanding of risk
- People Management
- Responsible for team performance
- Plan team capacity, allocate work accordingly and address potential bottlenecks/ backlogs proactively
- Develop, and train team members to ensure a positive, open, and flexible work environment
- Manage and motivate team members to have a better rate of retention
Should guide and coach team members to help them achieve their short-term and long-term goals
- Ensure all published reports are correct and errorless
- Develop a specific management culture for shared services aiming efficient service delivery
- Conduct regular team meetings, share cash and collection goals, and provide feedback on teams’
performance.
- Initiate 1x1 and performance appraisal discussions with team and share a constructive feedback
- End-to-End Process Improvements
- Ensure adherence to internal and external guidelines as well as to a standardized process landscape
- Contribute ideas and actions towards the continuous improvement of processes within area of influence
- Initiate and support process improvement initiatives and related projects
- Relationship Management
- Respond stakeholders on a timely manner
- Maintain a positive cross functional relationship with other teams of OTC
- Should be a part of the extended leadership team of PBU CFO
What we look for?
- Minimum: Postgraduate / Master’s Degree in any stream
- Working experience within a Shared Services, Captive/Outsourced environment supporting North America
region is mandatory
- Should have an experience in Call Centre model working on both Inbound and Outbound
- Working in US working hours (night shift) is a mandatory requirement
- Experience in North American process transition would be preferred
- Around 7 years people management experience is preferred
- >15 years of experience in Cash & Collection Processes in a Global/MNC environment, Includes managing
teams of >50 people over this period
- Proven experience in running collection cycles, credit processes, use of Collection tools (e.g., Get Paid) and
establishing metrics to ensure process adherence.
- Ability to perform root cause analysis; create and implement tangible actions to address key process and/or
operational opportunities
- Strong Business Process documentation skills
- Project and Process Programs (Transformation and/or Continuous Improvement) is a desired skill
- Demonstrate leadership, interpersonal and collaboration skills to effectively supervise, mentor and influence
team
- Adherence to Organization Policies & Procedures, which includes SOX Compliance
- Ability to clearly articulate team performance with key stakeholders in the business (BU GM’s, CFO’s, Sales
leads) in a clear, concise action-oriented manner
- Systems knowledge in ERPs (Baan, Qolsys, Amer, Oracle & SAP)
- Excellent customer service, business communication (both verbal and written) and follow-up skills with the
ability to work in a fast-paced team environment while meeting deadlines
Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence, or promotion
