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Director, Operational Improvement, Global Business Services

Director, Operational Improvement, Global Business Services

Kroll

12 years

0 Lacs

new delhi delhi india

Posted:1 week ago| Platform:

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Skills Required

drive digitization efficiency report leadership design technology automation engagement governance gcc tracking reporting risk measurement training certifications metrics finance consulting communication management adaptability cutting collaborative restore diversity

Work Mode

On-site

Job Type

Full Time

Job Description

The Global Business Solutions (GBS) operates as an extension of our global offices and works very closely with their counterparts in the US and EMEA on diverse nature of services.We are seeking a high-impact strategic initiative

Director

to lead and drive transformation and digitization initiatives for increased efficiency and adoption of GBS. This role will be instrumental in modernizing delivery models, embedding digital capabilities, and enabling scalable, future-ready solutions from our Global Capability Center (GCC).The ideal candidate should have the ability to lead transformational projects, work with global stakeholders, local teams, and a proven ability to lead cross-functional changes in global environments. This role will report to the Head of GBS, India.

Day-to-day Responsibilities But Not Limited To

Strategic Transformation Leadership

Design and execute transformation roadmaps aligned with business priorities
Lead initiatives across various verticals in GCC
Drive operational excellence through process reengineering and digital enablement
Work with cross functional teams and ability to drive change
Identify and enable implement digital solutions
Collaborate with technology teams to build scalable platforms and automation frameworks

Stakeholder Engagement & Governance

Partner with global stakeholders, GCC leaders to co-create transformation strategies
Establish governance structures for initiative tracking, reporting, and risk mitigation
Act as a change agent to foster a culture of innovation and continuous improvement

Capability Building & Impact Measurement

Build domain-specific capabilities within GCC through training, certifications, and knowledge sharing
Define KPIs and success metrics for transformation programs (e.g., cost savings, cycle time reduction, risk mitigation)
Monitor initiative performance and ensure timely delivery of outcomes.

Essential Traits

12- 15+ years of experience in finance and risk advisory, consulting, or transformation leadership roles
MBA or equivalent advanced degree preferred
Proven success in leading digital transformation initiatives across global teams or shared services
Excellent communication, stakeholder management, and program governance skills
Strategic thinker with hands-on execution capability
Deep curiosity about emerging technologies and their application in finance and risk
Ability to influence senior stakeholders and drive consensus
Resilience and adaptability in fast-paced, matrixed environments

About Kroll

Join the global leader in risk and financial advisory solutions—Kroll. With a nearly century-long legacy, we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As a part of One Team, One Kroll, you'll contribute to a collaborative and empowering environment, propelling your career to new heights. Ready to build, protect, restore and maximize our clients’ value? Your journey begins with Kroll.In order to be considered for a position, you must formally apply via careers.kroll.com.
Kroll is committed to equal opportunity and diversity, and recruits people based on merit

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Director, Operational Improvement, Global Business Services