Director, Operational Improvement, Global Business Services

Day-to-day responsibilities but not limited to:

Strategic Transformation Leadership

• Design and execute transformation roadmaps aligned with business priorities
• Lead initiatives across various verticals in GCC
• Drive operational excellence through process reengineering and digital enablement
• Work with cross functional teams and ability to drive change
• Identify and enable implement digital solutions
• Collaborate with technology teams to build scalable platforms and automation frameworks

Stakeholder Engagement & Governance

• Partner with global stakeholders, GCC leaders to co-create transformation strategies
• Establish governance structures for initiative tracking, reporting, and risk mitigation
• Act as a change agent to foster a culture of innovation and continuous improvement

Capability Building & Impact Measurement

• Build domain-specific capabilities within GCC through training, certifications, and knowledge sharing
• Define KPIs and success metrics for transformation programs (e.g., cost savings, cycle time reduction, risk mitigation)
• Monitor initiative performance and ensure timely delivery of outcomes.

Essential Traits:

• 12- 15+ years of experience in finance and risk advisory, consulting, or transformation leadership roles
• MBA or equivalent advanced degree preferred
• Proven success in leading digital transformation initiatives across global teams or shared services
• Excellent communication, stakeholder management, and program governance skills
• Strategic thinker with hands-on execution capability
• Deep curiosity about emerging technologies and their application in finance and risk
• Ability to influence senior stakeholders and drive consensus
• Resilience and adaptability in fast-paced, matrixed environments