Director of Client Services

Job Description

Position: Director of Client Services – Offshore Operations Location: Vadodara Industry: MSP Staffing | Offshore Delivery Experience: 10+ Years Mode: Onsite One of esteemed clients in Vadodara hiring a Director of Client Services to lead and scale our offshore teams in Vadodara . This role will play a key part in driving operational excellence, enhancing client experience, and building a high-performing delivery function for our MSP staffing business. Key Responsibilities: Lead and mentor offshore client services teams. Drive team productivity, performance, and training. Collaborate with US Directors for account planning and client success. Provide operational support and ensure top-notch customer experience. Scale the team to meet business growth with strategic hiring. Own client relationships and deliver results that exceed expectations. What We're Looking For: 10+ years of staffing experience; 5+ in team leadership roles. Strong MSP operations knowledge and client-facing background. Proven experience managing offshore delivery teams. Ability to thrive in a fast-paced, metrics-driven environment. Excellent communication, collaboration, and leadership skills. If you're passionate about building world-class client delivery teams and driving results, let’s connect! Show more Show less