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Director of Client Services

Director of Client Services

Paralleldots

0 - 5 years

25 - 30 Lacs

bengaluru bengaluru

Posted:1 day ago| Platform:

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Skills Required

business development sales life insurance product development client relationship agency management health insurance team handling branch management marketing relationship management bancassurance general insurance banca

Work Mode

Work from Office

Job Type

Full Time

Job Description

Director, Client Services
At Parallel, we believe long-term partnerships are built on shared outcomes, honest conversations, and the quality of the work we deliverAs Director of Client Services, youll be at the helm of key accounts, leading cross-functional teams to create standout client experiences, foster strategic growth, and drive business impact

This isnt a hands-off leadership roleyoull be deeply involved in building relationships, crafting account strategies, and ensuring that both client and internal teams are working toward shared success
Youll champion our clients goals while maintaining a sharp understanding of Parallels capabilities and standards

What Youll Do
Strategic Leadership & Client ExperienceOwn and grow a portfolio of client accounts, ensuring exceptional delivery and long-term strategic value

Develop deep knowledge of client organizations, their goals, operations, and industry landscape

Onboard new clients into Parallel and ensure a seamless, aligned start to the relationship

Act as a key advisor to client stakeholders, guiding them through high-stakes decisions and evolving needs

Account Growth & Planning
Create and maintain strategic account plans to guide partnership growth

Work closely with Business Development to expand Parallels reach within client organizations

Identify opportunities for new tracks of work and align resourcing, budget, and delivery plans accordingly

Negotiate contracts, scopes, and change orders in alignment with client needs and Parallels standards

Operational Oversight & Team Collaboration
Lead cross-disciplinary account teams across design, delivery, and client strategy

Collaborate with team leads to ensure projects are well-resourced, on track, and delivering on expectations

Forecast and manage revenue across assigned accounts, balancing profitability with partnership health

Identify and mitigate project and relationship risks before they escalate

Thought Leadership & Culture Building
Co-create Parallels point of view on client services with the broader leadership team

Mentor and support Client Services team members, fostering a culture of strategic thinking and collaboration

Represent Parallel externally, sharing our values and perspective with the broader design and tech community

What You Bring
8+ years in a client services, account leadership, or product strategy role within a digital design or development agency

Deep understanding of the product development lifecyclefrom discovery to launch and beyond

A strong point of view on how to build great client partnerships that result in meaningful work

Proven track record of growing complex client accounts and navigating large stakeholder groups

Strategic mindset with experience in financial oversight and revenue forecasting

Strong negotiation skills and the ability to confidently close complex deals

Clear, confident communicator who can adapt to any roomfrom design teams to boardrooms

Collaborative leader who values curiosity, empathy, and clarity in both thinking and execution

Willingness to travel as needed to build and strengthen client relationships

Why Parallel?
Work with ambitious clients and brilliant teammates on work that shapes the future

Lead within a nimble, values-driven studio that prioritizes clarity, excellence, and humanity

Be part of a leadership team thats building a modern, progressive model for client engagement

Competitive compensation, flexibility, and room to make a lasting impact

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Director of Client Services