Director of Client Services

• Ensure flawless execution of all campaigns/projects, from presentation to final delivery, while adhering to defined processes.
• Regularly share learnings, market intelligence, and industry news that may impact the brand.
• Drive product and brand differentiation vis-à-vis competitors, both at brand and agency level.
• Manage financial aspects including unapproved estimates, approved estimates, invoicing, and outstanding payments.
• Act as a role model for conduct and culture, embodying the agency’s values and driving them across all levels of the team.
• Collaborate with Planning to initiate key projects and contribute strategic inputs for workshops, brand refreshes, and communication revamps.
• Guide the creation of sharp, actionable briefs and oversee those developed by the team.
• Conduct primary research and market visits to ensure on-ground insights are incorporated into strategy.
• Ensure all presentations, large or small, are meticulously prepared and enriched with valuable contributions.
• Drive business growth discussions internally and identify potential opportunities for agency expansion.
• Focus on continuous skill development, upskilling, and capability building for self and team.
• Foster a culture of proactive thinking, ideation, and innovation.
• Actively lead new business pitches and revenue management initiatives.
• Build and maintain strong client relationships, ensuring they perceive you as dependable, attentive, knowledgeable, and persuasive in driving creative excellence.
• Demonstrate excellent written and verbal communication with strong ability to sell creative ideas confidently.

Special Requirements

• Minimum 10 years of relevant experience.
• Strong creative thinking, analytical, and problem-solving abilities.
• Excellent interpersonal and communication skills.
• Ability to collaborate effectively across levels and functions.
• Strong client-servicing orientation with proven relationship management skills.
• Capability to manage multiple projects successfully within tight deadlines.
• Sound business acumen and strategic skills.
• Strong negotiation and influencing skills.
• Effective team management experience.
• Proficiency in all MS Office programs.
• Qualification: Postgraduate in any discipline.