Director - Managed Offices

Job Title:

Location:

Reports To:

Department:

Job Summary:

We are seeking an experienced and strategic Director of Managed Offices to lead and grow our managed / flexible workspace division within our commercial real estate portfolio. This role is responsible for overseeing operations, driving occupancy and revenue, developing tenant experience strategies, and optimizing performance across all managed office assets.

Key Responsibilities:

Strategy & Business Development

• Develop and implement the business strategy for managed / flexible office offerings in line with overall company objectives.
• Identify growth opportunities within existing assets and through new acquisitions or joint ventures.
• Conduct market research and competitive analysis to ensure offerings meet evolving tenant needs.

Operational Oversight

• Oversee the day-to-day operations of all managed office locations, ensuring efficiency, profitability, and exceptional client service.
• Ensure the standard operating procedures (SOPs) for service delivery, maintenance, security, IT, and office amenities are followed.
• Ensure all spaces meet brand and operational standards.

Sales & Marketing

• Collaborate with the marketing team to develop lead generation and digital campaigns targeting SMEs, startups, and enterprise clients.
• Set and manage pricing strategy, occupancy targets, and performance KPIs.
• Support the sales team with B2B client pitches and contract negotiations.

Financial & Performance Management

• Create and manage annual budgets, P&L reports, and financial forecasts for the managed office portfolio.
• Monitor performance metrics and take corrective actions to meet financial and occupancy goals.
• Drive efficiency through cost optimization and smart technology integration.

Team Leadership

• Hire, lead, and mentor the managed office operations team, including general managers, community managers, and support staff.
• Foster a culture of innovation, customer service, and continuous improvement.

Client Experience & Retention

• Develop and implement tenant engagement strategies to foster community, loyalty, and client retention.
• Address client feedback promptly and ensure a high-quality service experience.

Qualifications:

• Bachelor’s degree in Real Estate, Business, Hospitality, or a related field; MBA or relevant master’s degree preferred.
• Minimum 10 to 12 years of experience in commercial real estate – Managed / Flexible workspace operators, IPCs, Developers and Design & Build firms.
• Proven track record of managing multiple office locations or a large-scale serviced workspace operation.
• Strong financial acumen and experience with budgeting, forecasting, and P&L responsibility.
• Excellent leadership, organizational, and communication skills.
• Familiarity with workplace technology, CRM systems, and property management platforms.

Preferred Experience:

• Experience scaling flexible workspace offerings within a commercial real estate context.
• Established industry network in the CRE or co working/flex space sector.