Job Title: Director - Managed Offices Location: Hyderabad Reports To: EVP | Country Head - Managed Offices Department: Commercial Real Estate Job Summary: We are seeking an experienced and strategic Director of Managed Offices to lead and grow our managed / flexible workspace division within our commercial real estate portfolio. This role is responsible for overseeing operations, driving occupancy and revenue, developing tenant experience strategies, and optimizing performance across all managed office assets. Key Responsibilities: Strategy & Business Development Develop and implement the business strategy for managed / flexible office offerings in line with overall company objectives. Identify growth opportunities within existing assets and through new acquisitions or joint ventures. Conduct market research and competitive analysis to ensure offerings meet evolving tenant needs. Operational Oversight Oversee the day-to-day operations of all managed office locations, ensuring efficiency, profitability, and exceptional client service. Ensure the standard operating procedures (SOPs) for service delivery, maintenance, security, IT, and office amenities are followed. Ensure all spaces meet brand and operational standards. Sales & Marketing Collaborate with the marketing team to develop lead generation and digital campaigns targeting SMEs, startups, and enterprise clients. Set and manage pricing strategy, occupancy targets, and performance KPIs. Support the sales team with B2B client pitches and contract negotiations. Financial & Performance Management Create and manage annual budgets, P&L reports, and financial forecasts for the managed office portfolio. Monitor performance metrics and take corrective actions to meet financial and occupancy goals. Drive efficiency through cost optimization and smart technology integration. Team Leadership Hire, lead, and mentor the managed office operations team, including general managers, community managers, and support staff. Foster a culture of innovation, customer service, and continuous improvement. Client Experience & Retention Develop and implement tenant engagement strategies to foster community, loyalty, and client retention. Address client feedback promptly and ensure a high-quality service experience. Qualifications: Bachelor’s degree in Real Estate, Business, Hospitality, or a related field; MBA or relevant master’s degree preferred. Minimum 10 to 12 years of experience in commercial real estate – Managed / Flexible workspace operators, IPCs, Developers and Design & Build firms. Proven track record of managing multiple office locations or a large-scale serviced workspace operation. Strong financial acumen and experience with budgeting, forecasting, and P&L responsibility. Excellent leadership, organizational, and communication skills. Familiarity with workplace technology, CRM systems, and property management platforms. Preferred Experience: Experience scaling flexible workspace offerings within a commercial real estate context. Established industry network in the CRE or co working/flex space sector.
You are an experienced and strategic Director of Managed Offices responsible for leading and growing the managed / flexible workspace division within the commercial real estate portfolio. Your role involves overseeing operations, driving occupancy and revenue, developing tenant experience strategies, and optimizing performance across all managed office assets. Your key responsibilities include developing and implementing the business strategy for managed office offerings, identifying growth opportunities, conducting market research, and ensuring operational efficiency and exceptional client service. You will collaborate with the marketing team on lead generation, manage pricing strategy, and support the sales team with client pitches and negotiations. In terms of financial management, you will be responsible for creating and managing budgets, P&L reports, and financial forecasts, monitoring performance metrics, and driving efficiency through cost optimization. Your leadership skills will be key in hiring, leading, and mentoring the managed office operations team while fostering a culture of innovation and continuous improvement. Your focus on client experience and retention involves developing tenant engagement strategies, addressing client feedback promptly, and ensuring a high-quality service experience. Your qualifications include a Bachelor's degree in Real Estate, Business, Hospitality, or related field, along with 10 to 12 years of experience in commercial real estate. Strong financial acumen, leadership, organizational, and communication skills are essential for this role. Preferred experience includes scaling flexible workspace offerings within a commercial real estate context and having an established industry network in the CRE or co-working/flex space sector. Familiarity with workplace technology, CRM systems, and property management platforms will be beneficial in fulfilling your responsibilities effectively.,