Dialer Executive

As a Dialer Executive, you will be responsible for overseeing the automated dialing system to ensure maximum productivity and efficiency in customer service operations. Your primary focus will be on executing outbound campaigns, monitoring system performance, and ensuring compliance with regulatory guidelines.

Responsibilities

• Manage and optimize automated dialer systems to maintain high operational efficiency.
• Monitor call campaigns and make real-time adjustments to improve performance.
• Generate daily, weekly, and monthly reports on dialing metrics and performance.
• Collaborate with the IT team to troubleshoot technical issues.
• Ensure compliance with all relevant regulations and company policies.
• Train and support customer service teams on using the dialer system effectively.
• Analyze data to identify trends and areas for improvement.

Qualifications

• Bachelor's degree in Business, IT, or a related field.
• Proven experience with dialer systems in a customer service environment.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Knowledge of industry regulations and compliance standards.

Skills

• Proficiency with dialer software (e.g., Five9, Aspect, Genesys)
• Data analysis tools (e.g., Excel, SQL)
• Customer Relationship Management (CRM) systems
• Problem-solving
• Time management
• Strong written and verbal communication