Roles and Responsibilities – Telecalling Executive (DocOnline) • Promote and sell DocOnline’s healthcare plans and value-added services to potential customers through outbound calls. • Understand Customer health and financial needs to recommend the most suitable plan, with a focus on high-ATS products and EMI offerings. • Clearly explain plan benefits, features, and pricing to customers, addressing queries and building confidence in our services. • Maintain strong customer relationships by following up, resolving concerns, and ensuring a smooth onboarding experience. • Accurately document sales interactions, lead status, conversions, and feedback in CRM systems. • Share regular updates with the Team Leader on progress, objections faced, and potential improvements. • Develop a deep understanding of DocOnline’s digital health services, including Doctor Consultations, SmartSave, Chronic Care, Mental Health products, and more. Skills and Experience • Minimum 6 months to 1 year of experience in outbound tele-sales, preferably in healthcare, insurance, or fintech domains. • Proven track record of meeting or exceeding sales and conversion targets. • Excellent communication skills in Hindi and English; proficiency in regional languages (e.g., Telugu, Malayalam, Tamil, Gujarati, Marathi, Kannada) is a plus. • Comfortable with target-driven environments and capable of handling objections with confidence. • Strong interpersonal skills with a customer-first approach. • Quick learner with the ability to grasp evolving DocOnline product offerings and service enhancements. Show more Show less
🔹 Job Title: Executive – Medical Operations 📍 Location: Hyderabad (On-site) 🗣️ Languages Preferred: Kannada, Assamese 📅 Experience: 0–2 years 💼 Company: DocOnline (Hiring Partner – ARVITS Group) About the Role: DocOnline is seeking energetic and empathetic professionals to join as Medical Operations Executives in Hyderabad. This role is ideal for candidates who can communicate fluently in regional languages and are passionate about patient coordination and healthcare services. Key Responsibilities: Act as a bridge between patients and doctors for appointment scheduling and medical follow-ups Maintain accurate patient records and update medical documentation Coordinate with internal teams to ensure smooth medical operations Provide timely and empathetic customer support to patients Requirements: Excellent verbal communication in Kannada or Assamese Graduation in any stream Basic knowledge of computers and MS Office tools Prior experience in customer service/healthcare/BPO will be an added advantage Ability to work in a fast-paced and empathetic environment What We Offer: Competitive salary A supportive, inclusive, and learning-driven work culture Opportunity to work with a leading digital healthcare company 📩 Interested? 📱 WhatsApp your resume to 7999403280 📧 Or email us at arvitasgroup@gmail.com rbal and written communication skills Show more Show less
Job Title/ Designation Associate- Telesales Function Department Telesales Location Noida, Sector 136 Reporting to Team Leader - Telesales Qualification Minimum 12th Pass or Graduate in any discipline Experience (in years) Fresher / 6 months / 1 year experience Roles and Responsibilities – Telecalling Executive (DocOnline) • Promote and sell DocOnline’s healthcare plans and value-added services to potential customers through outbound calls. • Understand Customer health and financial needs to recommend the most suitable plan, with a focus on high-ATS products and EMI offerings. • Clearly explain plan benefits, features, and pricing to customers, addressing queries and building confidence in our services. • Maintain strong customer relationships by following up, resolving concerns, and ensuring a smooth onboarding experience. • Accurately document sales interactions, lead status, conversions, and feedback in CRM systems. • Share regular updates with the Team Leader on progress, objections faced, and potential improvements. • Develop a deep understanding of DocOnline’s digital health services, including Doctor Consultations, SmartSave, Chronic Care, Mental Health products, and more. Skills and Experience • Minimum 6 months to 1 year of experience in outbound tele-sales, preferably in healthcare, insurance, or fintech domains. • Proven track record of meeting or exceeding sales and conversion targets. • Excellent communication skills in Hindi and English; proficiency in regional languages (e.g., Telugu, Malayalam, Tamil, Gujarati, Marathi, Kannada) is a plus. • Comfortable with target-driven environments and capable of handling objections with confidence. • Strong interpersonal skills with a customer-first approach. • Quick learner with the ability to grasp evolving DocOnline product offerings and service enhancements Show more Show less
Role Overview: We are looking for a Dialer Executive who will be responsible for the day-to-day management of our outbound dialer platform and MIS reporting for our Tele-calling operations. Key Responsibilities: Dialer Operations: • Manage end-to-end dialer setup and performance including campaign creation, list segmentation, and call strategy. • Upload, manage, and scrub data lists to ensure quality outreach and compliance. • Monitor live campaign performance and take real-time corrective actions to improve contactability and connect rates. • Allocate leads effectively to tele-callers based on availability, skills, and performance. • Collaborate with Tech, QA, and Ops teams to troubleshoot dialer and campaign issues. • Ensure compliance with regulatory and internal calling guidelines, including DND, opt-outs, and sector-specific mandates. MIS & Reporting: • Generate and maintain operational dashboards on agent productivity, contactability, call quality, and campaign performance. • Deliver regular reports to leadership and stakeholders with insights and recommendations. • Create ad-hoc reports for Sales, Product, and Compliance teams as required. • Track KPIs including lead utilization, response rates, sales conversion, and agent login/logout data. • Maintain historical data to support audits, planning, and forecasting. Education: Graduate in any stream (Commerce, IT, or Business preferred). Advanced Excel or data Analytics certification is a plus. Experience: • 2–4 years in dialer and MIS roles, preferably in Healthcare, Insurance, Lending, or BFSI domains. • Prior experience working with Teckinfo / Genesys / Exotel / Avaya / Ozonetel dialers is essential. Technical Skills: • Proficient in MS Excel (Pivot tables, VLOOKUP, dashboards, formulas). • Familiarity with SQL and CRM tools (Salesforce, LeadSquared, etc.) is preferred. • Strong understanding of dialer logic: predictive, preview, progressive modes. • Knowledge of industry-specific compliance frameworks (IRDAI, RBI, HIPAA) is a strong plus. Soft Skills & Attributes: • Detail-oriented with a data-first mindset. • Strong communication and cross-functional coordination skills. • Ability to work independently and manage multiple tasks in a fast-paced environment. • Ethical, process-driven, and proactive in identifying inefficiencies and solving problems. Show more Show less
🔹 We're Hiring | Executive – Medical Operations 📍 Location: Remote (Permanent WFH) 🗣️ Languages Required: English & Hindi (Regional +point) 🎓 Qualification: B.sc Nursing 📞 Experience: Voice process (Healthcare / Wellness industry preferred) Are you passionate about patient care and healthcare support services? We’re looking for Medical Operations Executives who can manage calls, coordinate with patients & doctors, and contribute to a seamless healthcare experience. ✨ Role Highlights: 🔹 Handle inbound & outbound calls for appointment coordination 🔹 Communicate effectively in regional and national languages 🔹 Maintain accurate patient records and assist in care delivery 🔹 Ensure smooth backend support for healthcare operations ✅ Who Should Apply: ✔️ Must be fluent in English & Hindi ✔️ Comfortable Working from Home ✔️ Educational background in B.sc Nursing ✔️ Hands-on experience in voice-based healthcare or wellness processes 📨 Interested candidates can apply by: 📱 WhatsApp: 7999403280 📧 Email: Centralhr@arvitasgroup.ltd
You will be responsible for managing our outbound dialer platform and MIS reporting for tele-calling operations. Your key responsibilities will include managing end-to-end dialer operations such as campaign creation, list segmentation, and call strategy. You will upload, manage, and scrub data lists to ensure quality outreach and compliance. Monitoring live campaign performance, allocating leads effectively to tele-callers, and collaborating with various teams to troubleshoot dialer and campaign issues will also be part of your role. Ensuring compliance with regulatory guidelines and maintaining operational dashboards for reporting purposes will be crucial. As a Dialer Executive, you should have a graduate degree in any stream, with an advanced Excel or data analytics certification being a plus. You should have at least 2 years of experience in dialer and MIS roles, preferably in Healthcare, Insurance, Lending, or BFSI domains. Prior experience with dialer platforms such as Teckinfo, Genesys, Exotel, Avaya, or Ozonetel is essential. Proficiency in MS Excel, familiarity with SQL and CRM tools, and a strong understanding of dialer logic are required technical skills. Knowledge of industry-specific compliance frameworks such as IRDAI, RBI, and HIPAA will be advantageous. In terms of soft skills and attributes, you should be detail-oriented with a data-first mindset. Strong communication skills, cross-functional coordination abilities, and the capacity to work independently in a fast-paced environment are essential. You should also possess ethical behavior, a process-driven approach, and a proactive attitude towards identifying and solving problems efficiently.,
As a Dialer Executive, your role will involve the day-to-day management of our outbound dialer platform and MIS reporting for our Tele-calling operations. Key Responsibilities: - Manage end-to-end dialer setup and performance including campaign creation, list segmentation, and call strategy. - Upload, manage, and scrub data lists to ensure quality outreach and compliance. - Monitor live campaign performance and take real-time corrective actions to improve contactability and connect rates. - Allocate leads effectively to tele-callers based on availability, skills, and performance. - Collaborate with Tech, QA, and Ops teams to troubleshoot dialer and campaign issues. - Ensure compliance with regulatory and internal calling guidelines, including DND, opt-outs, and sector-specific mandates. MIS & Reporting: - Generate and maintain operational dashboards on agent productivity, contactability, call quality, and campaign performance. - Deliver regular reports to leadership and stakeholders with insights and recommendations. - Create ad-hoc reports for Sales, Product, and Compliance teams as required. - Track KPIs including lead utilization, response rates, sales conversion, and agent login/logout data. - Maintain historical data to support audits, planning, and forecasting. Qualifications Required: - Graduate in any stream (Commerce, IT, or Business preferred). Advanced Excel or data Analytics certification is a plus. - 2-4 years of experience in dialer and MIS roles, preferably in Healthcare, Insurance, Lending, or BFSI domains. - Prior experience working with Teckinfo / Genesys / Exotel / Avaya / Ozonetel dialers is essential. Technical Skills: - Proficient in MS Excel (Pivot tables, VLOOKUP, dashboards, formulas). - Familiarity with SQL and CRM tools (Salesforce, LeadSquared, etc.) is preferred. - Strong understanding of dialer logic: predictive, preview, progressive modes. - Knowledge of industry-specific compliance frameworks (IRDAI, RBI, HIPAA) is a strong plus. Soft Skills & Attributes: - Detail-oriented with a data-first mindset. - Strong communication and cross-functional coordination skills. - Ability to work independently and manage multiple tasks in a fast-paced environment. - Ethical, process-driven, and proactive in identifying inefficiencies and solving problems.,