Dialer Executive

As a Real Time Monitoring Specialist, you will be responsible for various tasks related to data management and connectivity in a dialler environment. Your key responsibilities will include real-time monitoring, data uploading, reporting, and management in the dialler system. You will play a crucial role in ensuring seamless connectivity and enhancing business outcomes through data churning strategy and implementation. Additionally, you will be in charge of DND scrubbing, tracking downtime, monitoring PRI levels, and providing timely responses to escalations. Your role will also involve analyzing connectivity and business improvements, as well as identifying deviations in data behavior and implementing corrective and preventive measures effectively. To excel in this role, you should possess good communication skills and a working knowledge of Excel. A minimum qualification of Graduation is required, along with 6 months to 2 years of experience working with dialler systems such as Genesys, Avaya, CISCO, Dhrishti, etc. This position is full-time and permanent, with a day shift schedule. The ideal candidate should be able to communicate in Kannada, Tamil, or Telugu, and be willing to work in person at the Bangalore, Karnataka location. If you are reliable and committed to relocating for this opportunity, please contact the employer at +91 9015955109. In summary, as a Real Time Monitoring Specialist, you will play a vital role in ensuring data accuracy, connectivity efficiency, and business success through proactive monitoring and strategic analysis. Your contributions will be instrumental in driving continuous improvement and operational excellence in the dialler environment.,