As a Dialer Executive, you will be responsible for overseeing the automated dialing system to ensure maximum productivity and efficiency in customer service operations. Your primary focus will be on executing outbound campaigns, monitoring system performance, and ensuring compliance with regulatory guidelines. Responsibilities Manage and optimize automated dialer systems to maintain high operational efficiency. Monitor call campaigns and make real-time adjustments to improve performance. Generate daily, weekly, and monthly reports on dialing metrics and performance. Collaborate with the IT team to troubleshoot technical issues. Ensure compliance with all relevant regulations and company policies. Train and support customer service teams on using the dialer system effectively. Analyze data to identify trends and areas for improvement. Qualifications Bachelor's degree in Business, IT, or a related field. Proven experience with dialer systems in a customer service environment. Strong analytical skills and attention to detail. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment. Knowledge of industry regulations and compliance standards. Skills Proficiency with dialer software (e.g., Five9, Aspect, Genesys) Data analysis tools (e.g., Excel, SQL) Customer Relationship Management (CRM) systems Problem-solving Time management Strong written and verbal communication
Position: Software Developer/ Software Support Coordinator Department: IT System Location: On-site (Coimbatore, India Office) Job Summery The System Coordinator plays a vital role in providing end-to-end IT system support for our client consulting programs. You will work closely with the 4S Systems Team and Developers to facilitate client onboarding, maintain records on the 4SafeComTM system, and ensure smooth implementation. Additionally, you’ll analyze system data, assist in preparing project schedules, and support issue resolution and corrective action recommendations based on OH&S insights. Responsibilities: • Prepare and upload client data into the 4SafeCom system. • Customize forms, reports, and documents specific to project deliverables on the system under the guidance of the Project Manager. • Work with clients to receive and update client data and documents on the 4SafeCom system. • Conduct training sessions for the client’s team on the usage of the 4SafeCom system. • Modify forms, documents, and templates to align with client requirements. • Analyze client OH&S related data and provide variance reports and corrective actions in consultation with the project manager. • Develop variance reports for clients and management. • Support the implementation of operating plans and escalation procedures. • Attend periodic meetings with clients and provide follow-up notes. • Collaborate internally within the business to leverage implementation capabilities. • Assist in developing new product and service offerings to clients. Requirements: • 2-4 years of experience in the IT/consulting industry with demonstrated knowledge of HTML, CSS, and JavaScript. • Familiarity with Database Management Systems and PHP. • Bachelor’s Degree/College Diploma in Computer Science, Programming, or IT. • Strong organizational and time management skills. • Excellent written and verbal communication skills. • Ability to work effectively with different levels of management. • Proven problem-solving abilities. • Excellent customer-facing skills. • Project management skills. • Proficiency in office software such as Word, PowerPoint, and Excel.
Position: PHP Software Developer (Mandatory Skills PHP, CSS, HTML, JavaScript) Department: IT System Location: On-site (Coimbatore, India Office) Mandatory Skills: PHP, CSS, HTML, JavaScript Experience: 2 to 4 Years Offered CTC: Upto 5.50 LPA Job Summery The System Coordinator plays a vital role in providing end-to-end IT system support for our client consulting programs. You will work closely with the 4S Systems Team and Developers to facilitate client onboarding, maintain records on the 4SafeComTM system, and ensure smooth implementation. Additionally, you’ll analyze system data, assist in preparing project schedules, and support issue resolution and corrective action recommendations based on OH&S insights. Responsibilities: • Prepare and upload client data into the 4SafeCom system. • Customize forms, reports, and documents specific to project deliverables on the system under the guidance of the Project Manager. • Work with clients to receive and update client data and documents on the 4SafeCom system. • Conduct training sessions for the client’s team on the usage of the 4SafeCom system. • Modify forms, documents, and templates to align with client requirements. • Analyze client OH&S related data and provide variance reports and corrective actions in consultation with the project manager. • Develop variance reports for clients and management. • Support the implementation of operating plans and escalation procedures. • Attend periodic meetings with clients and provide follow-up notes. • Collaborate internally within the business to leverage implementation capabilities. • Assist in developing new product and service offerings to clients. Requirements: • 2-4 years of experience in the IT/consulting industry with demonstrated knowledge of HTML, CSS, and JavaScript. • Familiarity with Database Management Systems and PHP. • Bachelor’s Degree/College Diploma in Computer Science, Programming, or IT. • Strong organizational and time management skills. • Excellent written and verbal communication skills. • Ability to work effectively with different levels of management. • Proven problem-solving abilities. • Excellent customer-facing skills. • Project management skills. • Proficiency in office software such as Word, PowerPoint, and Excel. Preferred Skills: • Hands-on experience with JavaScript libraries/frameworks (e.g., jQuery, React) • Working knowledge of PHP frameworks (e.g., Laravel, Symfony) • Experience with MySQL, PostgreSQL, or similar relational databases • Familiarity with version control tools such as Git • Understanding of RESTful API integration • Ability to create and maintain technical documentation