DevOps Support Engineer

About the Role:
Grade Level (for internal use): 09
The Role: DevOps Support Engineer
The Team:
CETO-Solutions team, part of Platform and Engineering in MI division, recognizes that a collaborative and positive work environment is essential to our success. We take pride in the accountability and responsibility of each team member, prioritizing individual success as a pathway to achieving our collective goals. We embrace humor, confidence, individuality, and creativity, understanding that the unique qualities of our team members are instrumental in addressing the distinct challenges faced by our team, business, and clients. Our team facilitate software development by owning and managing vendor hosted applications such as Gitlab, Azure DevOps, GitHub, Artifactory, Jira, Confluence, Mend, SonarQube and TeamCity. We are centralized tools team to serve the entire MI developers. The Impact:
In this role, you will be responsible for managing and building solutions for all our tools architecture and best practices. We care about the overall user experience and overall client experience. You will work closely with ceto team and clients to provide solutions and lead the team with guideline. You work independently on managing infra and automate the mundane process, handle the escalated issues and vendor management. What’s in it for You:
You will be collaborating with an international team. Our team culture prides itself on inclusivity and empowerment, we want everyone to feel seen and heard at work. You will have the opportunity of exposure to senior leadership and mentors to help identify & nurture your unique skills & talent. At S&P Global we have a global footprint of over 30K+ colleagues, which creates incredible opportunities for future growth within and outside of our team. Key Responsibilities Provide real-time support to clients and internal teams during U.S. business hours (1.30 PM to 9.30 PM IST) Manage and troubleshoot issues reported by clients. Collaborate with U.S.-based teams for resolution with the use of Splunk Observability and PagerDuty alerts acknowledgement. Document all support interactions and resolutions accurately in ServiceNow - mySolutions ticketing system daily. Proactively identify opportunities for process improvements to enhance the Developer Experience with our applications such as automating our manual in take process and current BAU work efficiently. Assist in creating and updating our existing documentations and knowledge base articles in Confluence. What We're Looking For Bachelor’s degree in computer science, or related field, or equivalent work experience with at least 3 to 5 years of experience in cloud computing and applied solutions. Willingness to work assigned swing shift hours to support U.S. business operations. Excellent communication skills with the ability to engage effectively with global teams. Experience in AWS in deployment using Terraform or CloudFormation. Experience in developing CI/CD pipelines with Gitlab, GitHub, TeamCity, and Azure DevOps. Experience in troubleshooting using Linux operating systems. Solid understanding of languages such as Python, Bash, PowerShell and the importance of automation. Strong problem-solving skills with the ability to think creatively to resolve issues. Ability to multitask and prioritize workload effectively in a fast-paced environment. Experience working with ticketing systems and knowledge base tools is a plus. AWS solution engineering certification is a plus. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence . What’s In It For You? Our Mission:
Advancing Essential Intelligence. Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values:
Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Global Hiring and Opportunity at S&P Global:
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert:
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
----------------------------------------------------------- IFTECH202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 323070
Posted On: 2025-12-22
Location: Noida, Uttar Pradesh, India