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Role Description Role Proficiency: Independently develops error free code with high quality validation of applications guides other developers and assists Lead 1 – Software Engineering Outcomes Understand and provide input to the application/feature/component designs; developing the same in accordance with user stories/requirements. Code debug test document and communicate product/component/features at development stages. Select appropriate technical options for development such as reusing improving or reconfiguration of existing components. Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models Mentor Developer 1 – Software Engineering and Developer 2 – Software Engineering to effectively perform in their roles Identify the problem patterns and improve the technical design of the application/system Proactively identify issues/defects/flaws in module/requirement implementation Assists Lead 1 – Software Engineering on Technical design. Review activities and begin demonstrating Lead 1 capabilities in making technical decisions Measures Of Outcomes Adherence to engineering process and standards (coding standards) Adherence to schedule / timelines Adhere to SLAs where applicable Number of defects post delivery Number of non-compliance issues Reduction of reoccurrence of known defects Quick turnaround of production bugs Meet the defined productivity standards for project Number of reusable components created Completion of applicable technical/domain certifications Completion of all mandatory training requirements Code Outputs Expected: Develop code independently for the above Configure Implement and monitor configuration process Test Create and review unit test cases scenarios and execution Domain Relevance Develop features and components with good understanding of the business problem being addressed for the client Manage Project Manage module level activities Manage Defects Perform defect RCA and mitigation Estimate Estimate time effort resource dependence for one's own work and others' work including modules Document Create documentation for own work as well as perform peer review of documentation of others' work Manage Knowledge Consume and contribute to project related documents share point libraries and client universities Status Reporting Report status of tasks assigned Comply with project related reporting standards/process Release Execute release process Design LLD for multiple components Mentoring Mentor juniors on the team Set FAST goals and provide feedback to FAST goals of mentees Skill Examples Explain and communicate the design / development to the customer Perform and evaluate test results against product specifications Develop user interfaces business software components and embedded software components 5 Manage and guarantee high levels of cohesion and quality6 Use data models Estimate effort and resources required for developing / debugging features / components Perform and evaluate test in the customer or target environment Team Player Good written and verbal communication abilities Proactively ask for help and offer help Knowledge Examples Appropriate software programs / modules Technical designing Programming languages DBMS Operating Systems and software platforms Integrated development environment (IDE) Agile methods Knowledge of customer domain and sub domain where problem is solved Additional Comments Position: L2 Support Business Analyst (Enrollment) Location: [Insert Location] Type: [Full-time/Part-time/Contract] Department: Healthcare IT/Support Job Summary: We are seeking an experienced L2 Support Business Analyst specializing in Enrollment processes within the US Healthcare domain. The ideal candidate will be responsible for troubleshooting and resolving complex issues related to healthcare enrollment systems, acting as a bridge between technical teams and business stakeholders to ensure seamless operations and continuous improvement. Open to work in shift (1430 HRS to 2330 HRS) , weekend support on rotation basis. Key Responsibilities: Issue Resolution: o Provide L2 support for healthcare enrollment systems, managing and resolving complex issues related to member enrollment, eligibility, and data integration. o Investigate, analyze, and troubleshoot issues in enrollment processes, ensuring timely and accurate resolution. o Collaborate with L1 support teams to escalate and address unresolved issues, providing technical guidance as needed. Stakeholder Communication: o Act as a liaison between technical teams, business stakeholders, and end-users, translating technical issues into business terms and vice versa. o Provide regular updates on issue status, resolution timelines, and any potential impacts to stakeholders. System Monitoring & Maintenance: o Monitor enrollment systems and processes to identify and proactively address potential issues before they impact business operations. o Ensure that enrollment data integrity and system performance meet established SLAs. Process Improvement: o Identify recurring issues and recommend enhancements or changes to enrollment processes, workflows, or systems to prevent future occurrences. o Work with cross-functional teams to implement and test improvements, ensuring they align with business objectives. Documentation & Training: o Maintain up-to-date documentation on issue resolution processes, system changes, and best practices. o Train and mentor L1 support staff on enrollment-related issues, troubleshooting techniques, and system functionality. Compliance & Reporting: o Ensure all enrollment processes comply with relevant healthcare regulations, including HIPAA and ACA guidelines. o Generate and analyze reports related to enrollment issues, trends, and system performance to inform management decisions. Qualifications: Education: o Bachelor’s degree in Business Administration, Healthcare Management, Information Technology, or related field. Experience: o 3+ years of experience in a Business Analyst or L2 Support role within the US Healthcare industry, with a focus on enrollment processes. o Strong understanding of healthcare enrollment systems, eligibility rules, and data integration. o Experience with EDI transactions, particularly 834 enrollment files, is a plus. Skills: o Strong problem-solving and analytical skills with attention to detail. o Excellent communication and interpersonal skills, with the ability to explain complex concepts to non-technical stakeholders. o Ability to work independently and in a team environment, managing multiple priorities in a fast-paced setting. Preferred Qualifications: Experience with specific enrollment platforms is highly desirable. Knowledge of regulatory requirements in US healthcare, including HIPAA and ACA. Certification in healthcare-related disciplines or BA certifications like CSPO. Skills Net,Ms Sql,.Net Framework Show more Show less
