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Diebold Nixdorf
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Desktop Support Specialist

Desktop Support Specialist

Diebold Nixdorf

2 years

0 Lacs

Hyderabad Telangana India

Posted:1 day ago| Platform:

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Skills Required

support mobile communication provisioning installation troubleshooting training service tracking inventory management azure itil maintenance scripting power automation combination technology connect collaboration diversity recruitment

Work Mode

Remote

Job Type

Full Time

Job Description

Provides support to users of desktop computers, laptop computers, tablets, mobile communication devices, printers and office equipment. Support may be on location or remote. Activities include provisioning, installation / set up, troubleshooting, providing basic training, technical guidance and client support on usage of all equipment. Responds to calls regarding system outages, troubleshooting and resolving users' issues who are on location or working remotely. Strives to meet or exceed Service Level Agreements (SLAs)

Responsibilities

Installs and configures desktop, laptops, workstation and peripheral devices.Provides remote and face-to-face technical support for users, addressing computer, peripheral, connectivity and other problems.Responsible for tracking / maintaining / managing asset inventory and asset management.Strong Knowledge on Access Management, Windows Operating Systems, Active Directory, Azure Entra, Endpoint Tools, ITIL practises etc.Raises and maintains purchase requisitions / orders, and Vendor management.Manages work orders, tickets, problems or tasks within a structured ticket management system.Recommends and ensures timely, accurate, reliable upgrades & maintenance for all DN Corporate devices.Excellent communication and Interpersonal skills to handle the users globally with 24/7 support model.Preferred to have good scripting knowledge in Power shell, Automation Tools and IT Cloud Certifications.

Qualifications

Required Qualifications

Diploma or equivalent work experience required.
Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Desktop Support.
Excellent business English skills (Written and spoken).

About Us

Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

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Desktop Support Specialist