Job Description Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides day-to-day technical support to employees and system / end users for infrastructure, internal systems and desktop hardware and software. Addresses and resolves failures, problems and questions relating to the operation of workstations, laptops, websites, software, peripherals, telephony, mobile devices and other equipment. Ensures optimal operation and business continuity. Responsibilities Gains familiarity with Helpdesk and related IT and technical support concepts, practices and methodologies.With guidance, performs a range of routine support duties, including: Assisting with provision of first line user support.Supporting the use of remote access tools and services for end users.Troubleshooting hardware, software and connectivity issues.Installing basic hardware and software.Assisting with installation and update of anti-virus software, and with decontamination of infected systems.Gathering and recording system inventory data.Escalates complex problems to higher level of expertise within organization.Keeps customers updated on ticket status ensuring the ticket is managed to closure.Learns and complies with DN Helpdesk, IT, peripheral and related connectivity and security policies and procedures.Assists with special projects as assigned. Qualifications Required Qualifications Diploma or equivalent work experience required.Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Helpdesk Support.Good business English skills (Written and spoken). About Us Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. –Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes** We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

Job Description Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality. Responsibilities Gains familiarity with Field Service Technician practices and procedures. With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures. Performs hardware repairs on a component level. Cleans and adjusts mechanical components. Configures and installs applicable software. Preventive Maintenance: Performs routine checks according to documented procedures. Refills consumables as directed. IMAC/R: Installs, moves, adds, changes and removes hardware and software products. Customer Training: Instructs and trains customers on usage and operation of installed hardware and software. Participates in regular hardware and software trainings (on the job, classroom and web based). Participates in the implementation of measures to achieve agreed KPIs. Assists with special projects as assigned. Qualifications Required Qualifications Education or equivalent work experience required. Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services. Good written and verbal communication skills. Driver's license and driving record that satisfies DN's fleet requirements. About Us Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. –Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes** We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations Show more Show less

Job Description Senior Financial Analyst has responsibility for accounting operations and execution of control procedures in accordance with Generally Accepted Accounting Principles and the Company’s policies and procedures set by the Corporate Controller. The primary responsibilities of the Senior Financial Analyst are to: Ensure Fixed Assets, Other Assets, and Intercompany are maintained in accordance with accounting policies. Perform month end close and activities and post-close reporting. Support statutory and compliance activities including but not limited to statutory financial audits and tax audits. Support Company’s execution of internal controls and compliance with Sarbanes-Oxley requirements. Responsibilities Fixed Assets and Other Assets accounting Monitoring CWIP balances to ensure accuracy and timely capitalization Review of account reconciliations of Fixed Assets related balances Coordinate Fixed Assets physical verification and reporting Review and monitoring of Advances to Vendors/ Employees, Security Deposits, and Prepaid Expenses accounts Review related reports as needed Intercompany Accounting Monitoring IC reconciliation and IC balance confirmation, seek resolution of long outstanding items. EDPMS / IDPMS monitoring to ensure timely closure of open items. Month End Close and Post Close Activities Review and analysis of related account reconciliations Support P&L and BS analytical review Assist in statutory financial statement preparation, statutory audit and tax audits Monitoring of related SOX controls Qualifications Required Qualifications Bachelor’s degree in Accounting or Business Administration CA/CPA license preferred At least 5 years of experience in accounting and finance in total Experience in public accounting with minimum 2 years of Auditing experience preferred (Big 4 firms preferred) Experience complying with U.S. SEC financial reporting requirements Experience in large multi-national organizations preferred Experience in Electronic Security Solutions or Financial Self-Service industry preferred Working knowledge in Oracle 11i About Us Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. –Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes** We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations Show more Show less

Job Description Designs, creates, and operates the company's internal data communications systems and infrastructure. Plans, designs and implements local and wide-area network solutions between multiple platforms and develops new solutions and tooling using standard and advanced technologies. Ensures deployed networks and infrastructure are flexible and support quick 'on demand' access. Supports / troubleshoots network issues and coordinates with vendors for installation of such items as routers and switches. Works on or leads network-related project implementation. Responsibilities Gains familiarity with network engineering concepts, practices and methodologies. Learns to perform network engineering duties, including: Configuring and installing network devices and services, Performing network maintenance and system upgrades, Monitoring performance to ensure system availability and reliability, Monitoring system resource utilization, trending and capacity, Providing Level-2/3 support and troubleshooting, Selecting and implementing security tools, policies and procedures. Learns and applies DN's network engineering policies and guidelines. Assists with special projects as assigned. Qualifications Required Qualifications Diploma or equivalent work experience required. Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Network Engineering . Good business English skills (Written and spoken). About Us Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. –Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes** We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations Show more Show less

Job Description Provides transactional and administrative support of HR's day-to-day operational workflow. Supports various HR services, including benefits, compensation, employee relations, payroll, training and HRIS, to ensure systems are updated and processes followed. Ensures employment information is entered, updated and maintained within the HR data management systems. Ensures questions are addressed accurately and in a timely manner, escalating and properly routing complex/sensitive issues to the appropriate individual or department. Responsibilities Gains familiarity with Shared Services HR Specialist functions and processes. With guidance, performs basic specialist duties, including: Entering employee and employment data into the HRIS system. Preparing new-hire and employee change of status documentation. Providing first-level support in response to basic and recurring employee questions. Providing guidance to employees and managers regarding HR policies and practices. Supporting and preparing documentation for employee on- and off-boarding. Preparing standard periodic information and status reports. Escalating difficult and unfamiliar issues to more senior levels. Creates and delivers employment-related packets to appropriate parties ( For Example, new-hire, life change, change of status, termination, etc). Learns and complies with DN HR standards and policies. Learns and complies with government regulations governing HR practices. Assists with special projects as assigned. Qualifications Required Qualifications Diploma or equivalent work experience required. Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in HR Shared Services. Good business English skills (Written and spoken). About Us Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. –Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes** We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations Show more Show less

Develops, maintains and manages Unified communication application standards and systems and contact center solutions. Drives the development of detailed configuration parameters, custom extensions, workflow and integration solutions. Coordinates with teams to ensure solutions are designed to operate in highly available and reliable environments. Provides technical support and advises on the use of programming tools, systems and networks. Provides support to address availability and reliability issues on various systems (that is, Microsoft Teams Voice, Cisco, Nice InContact Center,) across multiple locations Works on a Large portfolio of Unified communication applications. Innovation: Driving innovation in the UCC space to enhance business processes, improve user experience. Operations of all UCC environments, including Global voice, Contact center, Messaging, Collaboration, Modern Communication tools, applications and services. Collaboration Enablement: management of UCC tools and services Technical Oversight: Designs, installs, and maintains the organizations collaboration and communication (voice/video/IMP) infrastructure. Video conferencing meeting Rooms design and deployment. Gather technical requirements and translate them into hardware and software capabilities. Communicate technical design and coordinate proof-of-concept analyses to production. Exhibit expertise in Collaboration solutions, including Cloud calling and Contact Center (Nice InContact/Cisco Webex/ AWS / MS), and monitoring & manage tools MS Teams Voice and Audio Codec SBC expert. Manage and maintain the Number Database, Voicemail database, and feature operations of the organization UCCX Scripting, Call Flows & UCCX agent configuration. Knowledge with Cisco Finesse Application. has demonstrated the ability to use tools including Webex Tracer, Wireshark, and Fiddler UCCX agent Configuration and Team, Trigger, Call Control Group (CCG), CSQ and skills Configuration. Automation of UC operations with Python and other scripting technologies. Hands on Knowledge/ Experience of H.323, H248, MGCP and SIP and Knowledge of compression algorithms G729, G711, G722 etc Hands on Knowledge / Experience of Voice over Internet Protocol (VoIP) and IP Trucking concepts, topology design VoIP media RTP/RTCP Expertise with Signaling Protocols ISDN, CAS, Analogue, T1/E1 PRI, EM Extensive experience configuring, implementing, and troubleshooting QoS Impacts the quality of own work and that of the team. Strong problem-solving skills and the ability to work collaboratively. Works as a fully competent team member. Secondary requirements: Candidate has experience of enhancement abilities through Scripting and REST/XML API familiarity. Candidate has proficiency across the Webex suite of products, with emphasis on telephony function. Possess an intermediate level of IP networking knowledge. Possess knowledge with Quality of Service (security concepts knowledge), as applicable to UCC. Candidate is comfortable to act on certificate level problems and issue. Maintains required compliance reports and documentation. Supports team and cross-functional projects within defined area of responsibility Required Qualifications A strong understanding of UCC technologies and infrastructure, including cloud services, security, and compliance standards. Knowledge of UCC applications such as voice call control, audio/video/web conferencing, IM/presence, CDR, E-911, voice/fax, and unified messaging. Proficiency with Microsoft 365 services and administration, including a good understanding of Exchange Online, SharePoint Online, Teams, and OneDrive for Business. Unified Contact Center solutions Cisco contact center or Five9's or Nice InContact Center. Diploma or equivalent work experience required. Minimum of 8-10 years of relevant experience or equivalent combination of education and experience in Enterprise Applications/ Unified Communication and Collaboration Solutions. Good business English skills (Written and spoken). Experience with vendor performance management, including development and monitoring of SOWs and deliverables, SLA compliance, and general vendor relationship management. Strong and professional verbal and written communication skills, along with the ability to effectively communicate and present to different audiences such as senior leadership, cross-functional business groups, or technical staff. Well-developed skills in presentation building and process mapping. Deep knowledge of and experience with collaboration and conflict resolution.

Job Description Site Coordinator/ Supervisor is the owner of the sites assigned for coordination & execution of Banking branches, Retail stores and ATM site preparation works, under the defined scope of Total Infra Services (TIS). It includes the necessary coordination & communication involves with customers, different vendors or within team members from site visit to handing over to customers with complete interior works & installation of deliverables. The Site Coordinator responds immediately to customer or vendor concerns or problems by resolving them or by escalating them to the proper associate, team member or regional project manager. Responsibilities Site Coordinator / Supervisor Experience Required. Job-related experience in execution/implementation and coordination of civil or interior works and AutoCAD drawing experience is required. Site Implementation & Vendor Management Responsible for necessary coordination & site visits required during feasibility, execution, handing over, quality certifications or for others necessary activities. Coordinating and monitoring the performance of vendors such as site contractors/UPS/Signage vendors in maintaining the timeframe & quality of the materials & services delivered. Understands and performs the various Customers/vendors Scope of Services under TIS and elevates or escalates issues when appropriate, and/or according to established procedures. Customer Relations/Customer Satisfaction Build working relationships with customers and develop informal communication channels with customer accounts at the local level (ie Branch, Store or office). Responsible for ownership of all customer issues/needs that are voiced or observed and act appropriately. Communicates to all levels - Customers/Team Members/Territory Manager/Regional Manager, throughout the entire service activity. Represents DN in a manner that reflects positively on the image and reputation of the company Customer Services Assists or delivers the following customer services: Coordination, monitoring and updating required from site visit to site completion under TIS scope of works. Respond and initiate immediate actions for calls received for any site related issues. Asset Management Responsible for all DN assets that will be used in the delivery of customer services (i.e. drawing & manuals, tools, software, vehicles, documentation, and intellectual property), or as assigned by management. Reporting Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities Qualifications Requirements/ Environment Ability to work nights, weekends, overtime, flex shifts and as per the site requirements. Education: College degree or certificate in Civil /Architecture /Interior Designing or construction technology is preferred. Work Environment To service accounts within a given area and may require visit on a site location depending upon the situation and availability of the projects. Conducts work at customer site(s), local DN offices, or in a virtual environment Physical Environment May require prolonged and extensive travel. May require bending/squatting, walking/standing /sitting for prolonged periods. Exposure to enclosed spaces, dust, drafts, and damp areas. Function under stress and engage in interpersonal relations (heavy workload, potentially dissatisfied customers. Additional Technical Skills: Personal computer skills. AutoCAD drawing skills. About Us Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. –Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes** We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations Show more Show less

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Monitors, analyzes and manages resolution of service delivery issues to ensure achievement of contracted service levels and post-processing of service requests. Serves as a single point of contact for customers in terms of issue resolution and escalations. Engages with internal service, product, sales and other teams to ensure an integrated and coordinated approach to issue analysis and resolution. Receives and investigates quality control incidents and complaints via a call center ticketing process. Investigates, troubleshoots and diagnoses standard / routine problems. Collaborates with product team members to determine the course of action on product quality incidents and complaints. Escalates complex problems through the standard escalation process. Regularly informs customers of resolution status and progress, updating documentation as required. Provides support, communication and tracking of product removals, recalls and withdrawals. Responsible for ensuring that established KPIs are achieved. Proactively monitors open calls to ensure fulfillment of contracted SLA agreements, taking remedial action when tickets go 'out of contract'. Updates call history on the call management system and notifies customers about potential issues. Responds to customer requests on ticket status and other concerns. Required Qualifications Education or equivalent work experience required. Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Call Management. Good business English skills (Written and spoken). #LI-SA1

Job Description Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides day-to-day technical support to employees and system / end users for infrastructure, internal systems and desktop hardware and software. Addresses and resolves failures, problems and questions relating to the operation of workstations, laptops, websites, software, peripherals, telephony, mobile devices and other equipment. Ensures optimal operation and business continuity. Responsibilities Gains familiarity with Helpdesk and related IT and technical support concepts, practices and methodologies. With guidance, performs a range of routine support duties, including: Assisting with provision of first line user support. Supporting the use of remote access tools and services for end users. Troubleshooting hardware, software and connectivity issues. Installing basic hardware and software. Assisting with installation and update of anti-virus software, and with decontamination of infected systems. Gathering and recording system inventory data. Escalates complex problems to higher level of expertise within organization. Keeps customers updated on ticket status ensuring the ticket is managed to closure. Learns and complies with DN Helpdesk, IT, peripheral and related connectivity and security policies and procedures. Assists with special projects as assigned. Qualifications Required Qualifications Diploma or equivalent work experience required. Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Helpdesk Support. Good business English skills (Written and spoken). About Us Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. –Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes** We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations Show more Show less

Job Description Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Applies the principles of software engineering to the design, development, maintenance, testing and evaluation of software and computer systems. Works cross-functionally to understand business requirements, evaluate alternative approaches and ensure software and systems are designed to facilitate ease of use and seamless integration into the target environments. Incorporates state-of-the-art concepts, tools and practices to facilitate system functionality, security and continuous improvement. Responsibilities Provides Software Engineering for an assigned set of system elements. Designs, codes, tests and documents basic and moderately complex components according to standard protocols and coding guidelines. Provides technical support and troubleshooting for new and existing systems, making recommendations for their improvement. Participates in discussions about feature development and related project estimation and resource planning. Follows secure coding practices and aligned testing requirements. Writes automated unit and system tests to provide coverage for common code paths. Gains comfort working in and contributing ideas to a development team. Notifies team or technical manager of variances from plans and identifies changes in scope or work. Builds working relationships with cross-functional engineers and teams, striving to learn and gain broader technical understanding. Qualifications Required Qualifications At least 2+ years of hands-on experience implementing solutions for integration of on-premises and/or cloud systems. Experience with full software development life cycle, continuous integration, unit testing, and version control Degree in Computer Science, IT, Computer Engineering, MIS, Mathematics, or related field (MBA or MS degree preferred) Strong written and verbal communication. Must have the ability to communicate technical components with clarity and ability to operate in a fast-paced environment with evolving project requirements and priorities. Experience in working in cross-functional, cross-geography product/content development setup. Experience with full software development life cycle, continuous integration, unit testing, and version control. Good communicative and written English Master or Bachelor in IT systems, computer systems or related. Must Have : HTML5/XML/CSS Angular (at least Angular2) or React C# / .NET Core, MS SQL, Couch DB/No SQL, REST Nice to have : Node.JS, Kendo UI or any other UI component library Windows Controls, TypeScript Couch DB/No SQL React JSAzure SQL Docker, Redis, Azure Exposure, RabbitMQ Jenkins Kubernetes Exposure on SSO/OAuth/OIDC About Us Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. –Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes** We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations Show more Show less

Job Description Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Monitors, analyzes and manages resolution of service delivery issues to ensure achievement of contracted service levels and post-processing of service requests. Serves as a single point of contact for customers in terms of issue resolution and escalations. Engages with internal service, product, sales and other teams to ensure an integrated and coordinated approach to issue analysis and resolution. Responsibilities Receives and investigates quality control incidents and complaints via a call center ticketing process. Investigates, troubleshoots and diagnoses standard / routine problems. Collaborates with product team members to determine the course of action on product quality incidents and complaints. Escalates complex problems through the standard escalation process. Regularly informs customers of resolution status and progress, updating documentation as required. Provides support, communication and tracking of product removals, recalls and withdrawals. Responsible for ensuring that established KPIs are achieved. Proactively monitors open calls to ensure fulfillment of contracted SLA agreements, taking remedial action when tickets go 'out of contract'. Updates call history on the call management system and notifies customers about potential issues. Responds to customer requests on ticket status and other concerns. Qualifications Required Qualifications Education or equivalent work experience required. Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Call Management. Good business English skills (Written and spoken). About Us Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. –Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes** We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations Show more Show less

Job Description As we continue to grow, so does our commitment to protecting our people, supporting our teams, and building a culture where safety and well-being come first—from the field, to manufacturing, to the office, and everywhere in between. We're building something special: A proactive, people-first safety culture, A growing team of passionate professionals making a real impact, A place where your career can grow. If you're as driven by purpose as you are by performance—and you’re looking to be part of a safety-forward team check out our Health and Safety jobs. We’re always on the lookout for smart, mission-minded people who care deeply about the work and the people behind it. We are seeking a dynamic Health and Safety Director to lead the Health & Safety team in the Asia, Africa and Middle Eastern Countries. Develops, implements, and monitors company occupational health and safety programs and policies to ensure compliance with all applicable regulations and policies. Develops training, providing guidance and consultation on topics such as emergency response, hazardous material handling, industrial hygiene, life safety, fall protection, ergonomics and Fleet Safety Recommends and implements corrective actions to eliminate or mitigate hazards. Promotes awareness of EHS culture and programs through communication and collaborative team interaction. Responsibilities Design and implement a comprehensive global health and safety strategy, aligning with company goals and international standards. Lead the development and deployment of health and safety management systems, ensuring they are scalable, effective, and compliant with applicable regulations and ISO standards (e.g., ISO 45001). Drive global initiatives focused on injury reduction and prevention, including ergonomics, fleet safety and proactive hazard identification. Champion “Prevention by Design” principles, collaborating with engineering, operations, and facilities teams to integrate safety early in project and workplace design processes. Sets strategy, goals and metrics for assigned areas. Compiles and analyzes statistical data and trends relating to EHS compliance and operational effectiveness. Ensures that support activities meet or exceed established cost, time and quality standards. Engages with client stakeholders to evaluate outcomes, success and improvement opportunities. Captures lessons learned and ensures their application to future project planning and process improvement. Qualifications Required Qualifications Fluent business English skills (Written and spoken). Demonstrated experience implementing EHS management systems (Safety Management software) Proven success in reducing workplace injuries and driving prevention initiatives. Expertise in developing and delivering training across varied audiences and geographies. Exceptional leadership, communication, and project management skills. Ability to travel in Asia, Africa and the Middle East as needed (30%) Bachelor's Degree or equivalent work experience required. Typically has 10-12 years of experience in Environmental, Health and Safety and typically 4-6 years leadership experience. Fluent business English skills (Written and spoken). About Us Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. –Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes** We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations Show more Show less

Job Description In Diebold Nixdorf’s corporate strategy, software is a key to the company’s success in the years to come. Product management for software plays a vital role to achieve this vision and strategy defining the entire lifecycle of the software portfolio. You will be part of the product management team which is cohesively addressing the Financial and Retail industry organized in various, functional domains. If you like to devise software products, develop product requirements, and oversee product development execution then we have the perfect role for you as Product Owner Retail Touchpoints and device management . We’re looking for someone who has experience designing retail products with various touchpoints connected meeting all aspects for a seamless user experience. You need to have experience in product management and product ownership including hands-on experience with cloud-based services, integration frameworks, device/peripheral management, hardware abstraction/SDK and API development. Responsibilities Define and (further) develop the common technical Vynamic Payments product requirements, use cases and backlog Document requirements and generation relevant specifications to initiate and drive technical and non-functional development Co-work closely with development teams to ensure implementation as planned and sync on backlog and development execution in relevant sessions such as grooming’s Lead and communicate non-functional requirements and roadmap to the broader organization Create enablement documentation for the professional services team Drive a backlog and it’s priorities to support planning and delivery in software releases Enable sales engagement managers, solution architects, delivery teams and presales consultants with systems, tools and procedures required to onboard customers with ease. Qualifications Required Qualifications: 3 to 4 years of payments domain experience Excellent domain knowledge of payment processing and platforms (both Acquirer / Issuer domains) Experience in requirement gathering, writing requirement documents, performing gap analysis. Excellent communication and interpersonal skills Must have worked with Network Scheme certification like Visa, Mastercard, Ames, … Understanding on ISO 8583 and ISO 20022 message formats Mandatory prior experience in Payments domain Preferred Qualifications Experience working payments acquiring and issuing for ATM / POS / EFT / e-commerce Understanding of clearing and settlement with network schemes and processors Knowledge of non-card-based payment instruments Understanding of cloud services and different deployment options, like AWS, Azure, Kubernetes, Docker, … About Us Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. –Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes** We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations Show more Show less

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality. Installs, debugs and provides technical maintenance for ATMs, retail and other equipment within an assigned customer and / or product area. Performs all incident handling, preventive maintenance, IMAC / R and customer training duties as follows: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures. Performs hardware repairs on a component level. Cleans and adjusts mechanical components. Configures and installs applicable software. Preventive Maintenance: Performs routine checks according to documented procedures. Refills consumables as directed. IMAC/R: Installs, moves, adds, changes and removes hardware and software products. Customer Training: Instructs and trains customers on usage and operation of installed hardware and software. Also performs the following: Process Tasks: Receives incident briefing sand orders from the dispatch function. Updates the dispatch function on all unforeseen issues. Provides detailed briefings on all performed activities. Proactively informs customers about status, progress and outcomes. Continuous Process Improvement: Observes technical or process problems, informing manager / other relevant personnel and offering improvement recommendations. Actively uses corporate tools and processes for knowledge sharing and information gathering. Required Qualifications Education or equivalent work experience required. Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Field Service. Good written and verbal communication skills. Driver's license and driving record that satisfies DN's fleet requirements.

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality. Gains familiarity with Field Service Technician practices and procedures. With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures. Performs hardware repairs on a component level. Cleans and adjusts mechanical components. Configures and installs applicable software. Preventive Maintenance: Performs routine checks according to documented procedures. Refills consumables as directed. IMAC/R: Installs, moves, adds, changes and removes hardware and software products. Customer Training: Instructs and trains customers on usage and operation of installed hardware and software. Participates in regular hardware and software trainings (on the job, classroom and web based). Participates in the implementation of measures to achieve agreed KPIs. Assists with special projects as assigned. Required Qualifications Education or equivalent work experience required. Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services. Good written and verbal communication skills. Driver's license and driving record that satisfies DN's fleet requirements.

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality. Installs, debugs and provides technical maintenance for ATMs, retail and other equipment within an assigned customer and / or product area. Performs all incident handling, preventive maintenance, IMAC / R and customer training duties as follows: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures. Performs hardware repairs on a component level. Cleans and adjusts mechanical components. Configures and installs applicable software. Preventive Maintenance: Performs routine checks according to documented procedures. Refills consumables as directed. IMAC/R: Installs, moves, adds, changes and removes hardware and software products. Customer Training: Instructs and trains customers on usage and operation of installed hardware and software. Also performs the following: Process Tasks: Receives incident briefing sand orders from the dispatch function. Updates the dispatch function on all unforeseen issues. Provides detailed briefings on all performed activities. Proactively informs customers about status, progress and outcomes. Continuous Process Improvement: Observes technical or process problems, informing manager / other relevant personnel and offering improvement recommendations. Actively uses corporate tools and processes for knowledge sharing and information gathering. Required Qualifications Education or equivalent work experience required. Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Field Service. Good written and verbal communication skills. Driver's license and driving record that satisfies DN's fleet requirements.

Provides technical support to DN Services, Service Partners and Customers, based on expert knowledge of DN-serviced products and solutions. Starting point for structured problem management in the DN Incident & Problem Management process. Identifies, analyzes, addresses and resolves technical problems. Supports technical escalations as a well as improvement initiatives. Adopts and provides technical product trainings and ensures communication and feedback of service-relevant information to / from country services units. Develops, implements, maintains and advises on service processes and standard operational procedures. Initiates, manages or supports customer, fleet and product performance improvement projects and initiatives. Creating, reviewing and improving technical documentation and problem reports Assisting in customer project piloting for moderately complex products Assuming responsibility for complex tasks relating to the management and further development of the group's internal processes Supporting a medium/large-sized product range, not just in terms of the number of products but also in terms of their complexity and similarities to other supported products Processing support inquiries from local partners and local Service Operations. This includes activities such as: analysis of empirical errors, evaluation of trace and log files, on-site system repair in escalation cases Monitoring (complex) product benchmarks (e.g. failure frequency). Generating corresponding evaluations and statistics and forwarding them to the appropriate party for resolution (Field Processes and Tools - Product Support, Professional Services, etc.) Manage all technical aspects for assigned products from introduction to the local market till end of service. Required Qualifications Working experience in technical functions Advanced spoken and written English (at least B2/C1 level) Network knowledge (topology, router, switch, proxy, routing, VLANs, DNS, DHCP, Tp.net) and scripting language for windows Experience in administration of customer IT infrastructure Understanding of Service Desk (area) general processes Basic SQL Process KNowledge on IKEA is highly desirable

Job Description Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality. Responsibilities Installs, debugs and provides technical maintenance for ATMs, retail and other equipment within an assigned customer and / or product area. Performs all incident handling, preventive maintenance, IMAC / R and customer training duties as follows: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures. Performs hardware repairs on a component level. Cleans and adjusts mechanical components. Configures and installs applicable software. Preventive Maintenance: Performs routine checks according to documented procedures. Refills consumables as directed. IMAC/R: Installs, moves, adds, changes and removes hardware and software products. Customer Training: Instructs and trains customers on usage and operation of installed hardware and software. Also performs the following: Process Tasks: Receives incident briefing sand orders from the dispatch function. Updates the dispatch function on all unforeseen issues. Provides detailed briefings on all performed activities. Proactively informs customers about status, progress and outcomes. Continuous Process Improvement: Observes technical or process problems, informing manager / other relevant personnel and offering improvement recommendations. Actively uses corporate tools and processes for knowledge sharing and information gathering. Qualifications Required Qualifications Education or equivalent work experience required. Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Field Service. Good written and verbal communication skills. Driver's license and driving record that satisfies DN's fleet requirements. About Us Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. –Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes** We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations Show more Show less

Job Description 0-2 years of experience in software/solution delivery. Strong verbal communication and confidence in customer facing environments. Strong analytical and problem-solving skills. Detail-oriented, excellent organizational and time management skills. A proven track record for meeting and exceeding performance objectives. Ability to work independently and learn new technologies quickly as part of a team, virtually and with international teams. Experience in scripting languages such as MS PowerShell, VBScript, Batch, etc. Understanding of methodologies and programming concepts, understanding of database constructs, Workflow, and Decision Engines. Possesses the knowledge and ability to apply effective analytical techniques and tools. Uses logic and intuition to make inferences about the meaning of data and arrive at conclusions, applying flow charts, diagrams and other tools as necessary. Knowledge and ability to plan and execute software platform changes with minimal disruption to clients / ongoing activity. Analyses, assesses and communicates software implementation options according to various IT environments. Designs and executes plans for software installations. Knowledge of technical troubleshooting approaches, tools and techniques and the ability to anticipate, recognize and resolve technical (hardware, software, application or operational) problems. Handles calls and inquiries related to product features, applications and compatibility standards. Analyses code, logs and current systems as part of routine and/or advanced troubleshooting. Works with application diagnostic guides, tools and utilities. Records and reports technical problems, detailing solution steps, processes and outcomes. Responsibilities Create full software stack installation deployment images. Create software maintenance updates. Adhere to defined processes and best practices including secure software delivery. Work with internal and external team members to gather requirements and improvements. Review requirements and dependencies of base product installation. Consult with team leads, technical leads and project team members on challenges or issues that come up as needed. Triage reported defects in installation packages and drive towards resolution or remediation. Work closely with quality assurance team in defining test cases and supporting their test executions. Author documentation and maintain Confluence space. Accurately enter time in project time tracking system. Notifies project lead of variances from plans and identifies changes in scope or work. Builds working relationships with cross-functional engineers and teams, striving to learn and gain broader technical understanding. Continue to develop skillset with internal products and solution as well as external software technologies. Qualifications Bachelor’s degree in Computer Engineering or a Master’s degree in relevant field. 0-2 years of experience in software/solution delivery. Good business English skills (Written and spoken). Strong verbal communication and confidence in customer facing environments. About Us Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. –Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes** We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations Show more Show less

Job Description Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality. Responsibilities Installs, debugs and provides technical maintenance for ATMs, retail and other equipment within an assigned customer and / or product area. Performs all incident handling, preventive maintenance, IMAC / R and customer training duties as follows: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures. Performs hardware repairs on a component level. Cleans and adjusts mechanical components. Configures and installs applicable software. Preventive Maintenance: Performs routine checks according to documented procedures. Refills consumables as directed. IMAC/R: Installs, moves, adds, changes and removes hardware and software products. Customer Training: Instructs and trains customers on usage and operation of installed hardware and software. Also performs the following: Process Tasks: Receives incident briefing sand orders from the dispatch function. Updates the dispatch function on all unforeseen issues. Provides detailed briefings on all performed activities. Proactively informs customers about status, progress and outcomes. Continuous Process Improvement: Observes technical or process problems, informing manager / other relevant personnel and offering improvement recommendations. Actively uses corporate tools and processes for knowledge sharing and information gathering. Qualifications Required Qualifications Education or equivalent work experience required. Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Field Service. Good written and verbal communication skills. Driver's license and driving record that satisfies DN's fleet requirements. About Us Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. –Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes** We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations Show more Show less