Profiles: Remote Desktop Engineer Job Location: DLF Cyber City, Gurugram (Work from office) Qualification: Graduate (not pursuing or result awaited) or Polytechnic 3 yrs. Diploma Salary: up-to 28K in hand Note: rotational Shifts, 5 days working, 2 week Offs. No Cab, Timing feasible for Metro and other Public Transport. Profile : 06 months experience with remote desktop support- ability to troubleshoot software, hardware and connectivity issues remotely . At least 1 to 2 years utilizing chat functionality to service the customer. Experience with MS Office Applications including Outlook, software, hardware and application support for Windows and MAC issues Experience with providing support for remote employees using multiple form factors: Citrix environments, VDI machines, Avaya/Cisco Telephony Familiarity with security tools and triaging Experience with installation, upgrade, and maintenance of software, hardware and peripherals Deliverables: Utilize remote control tools to manage and enforce compliance with standards Assist in enabling the enforcement of compliance to standards and the appropriate optimization of devices and software Using chat functionality, resolve Incidents and diagnose underlying Problems using remote-control capability and when possible implement corrective actions to Resolve Problems. If Resolution is not possible, escalate per the escalation procedures. In addition to leveraging knowledge cases for issue resolution, pre-defined scripts will be utilized to remediate issues Update knowledge cases as necessary to ensure knowledge is up to date and represents the most effective way to service the customer's incident

Profiles: Remote Desktop Engineer Job Location: DLF Cyber City, Gurugram (Work from office) Qualification: Graduate (not pursuing or result awaited) or Polytechnic 3 yrs. Diploma Salary: up-to 28K in hand Note: rotational Shifts, 5 days working, 2 week Offs. No Cab, Timing feasible for Metro and other Public Transport. Profile : 06 months experience with remote desktop support- ability to troubleshoot software, hardware and connectivity issues remotely . At least 1 to 2 years utilizing chat functionality to service the customer. Experience with MS Office Applications including Outlook, software, hardware and application support for Windows and MAC issues Experience with providing support for remote employees using multiple form factors: Citrix environments, VDI machines, Avaya/Cisco Telephony Familiarity with security tools and triaging Experience with installation, upgrade, and maintenance of software, hardware and peripherals Deliverables: Utilize remote control tools to manage and enforce compliance with standards Assist in enabling the enforcement of compliance to standards and the appropriate optimization of devices and software Using chat functionality, resolve Incidents and diagnose underlying Problems using remote-control capability and when possible implement corrective actions to Resolve Problems. If Resolution is not possible, escalate per the escalation procedures. In addition to leveraging knowledge cases for issue resolution, pre-defined scripts will be utilized to remediate issues Update knowledge cases as necessary to ensure knowledge is up to date and represents the most effective way to service the customer's incident

Profiles: Remote Desktop Engineer Job Location: DLF Cyber City, Gurugram (Work from office) Qualification: Graduate (not pursuing or result awaited) or Polytechnic 3 yrs. Diploma Salary: up-to 28K in hand Note: rotational Shifts, 5 days working, 2 week Offs. No Cab, Timing feasible for Metro and other Public Transport. Profile : 06 months experience with remote desktop support- ability to troubleshoot software, hardware and connectivity issues remotely . At least 1 to 2 years utilizing chat functionality to service the customer. Experience with MS Office Applications including Outlook, software, hardware and application support for Windows and MAC issues Experience with providing support for remote employees using multiple form factors: Citrix environments, VDI machines, Avaya/Cisco Telephony Familiarity with security tools and triaging Experience with installation, upgrade, and maintenance of software, hardware and peripherals Deliverables: Utilize remote control tools to manage and enforce compliance with standards Assist in enabling the enforcement of compliance to standards and the appropriate optimization of devices and software Using chat functionality, resolve Incidents and diagnose underlying Problems using remote-control capability and when possible implement corrective actions to Resolve Problems. If Resolution is not possible, escalate per the escalation procedures. In addition to leveraging knowledge cases for issue resolution, pre-defined scripts will be utilized to remediate issues Update knowledge cases as necessary to ensure knowledge is up to date and represents the most effective way to service the customer's incident

Contact Person: Rashmi Baluni (9818038714) Profiles: Remote Desktop Engineer Job Location: DLF Cyber City, Gurugram (Work from office) Qualification: Graduate (not pursuing or result awaited) or Polytechnic 3 yrs. Diploma Salary: up-to 28K in hand Note: rotational Shifts, 5 days working, 2 week Offs. No Cab, Timing feasible for Metro and other Public Transport. Profile : 06 months experience with remote desktop support- ability to troubleshoot software, hardware and connectivity issues remotely . At least 1 to 2 years utilizing chat functionality to service the customer. Experience with MS Office Applications including Outlook, software, hardware and application support for Windows and MAC issues Experience with providing support for remote employees using multiple form factors: Citrix environments, VDI machines, Avaya/Cisco Telephony Familiarity with security tools and triaging Experience with installation, upgrade, and maintenance of software, hardware and peripherals Deliverables: Utilize remote control tools to manage and enforce compliance with standards Assist in enabling the enforcement of compliance to standards and the appropriate optimization of devices and software Using chat functionality, resolve Incidents and diagnose underlying Problems using remote-control capability and when possible implement corrective actions to Resolve Problems. If Resolution is not possible, escalate per the escalation procedures. In addition to leveraging knowledge cases for issue resolution, pre-defined scripts will be utilized to remediate issues Update knowledge cases as necessary to ensure knowledge is up to date and represents the most effective way to service the customer's incident

Contact Person: Pushkar Singh (9999535297) Profiles: Remote Desktop Engineer Job Location: DLF Cyber City, Gurugram (Work from office) Qualification: Graduate (not pursuing or result awaited) or Polytechnic 3 yrs. Diploma Salary: up-to 28K in hand Note: rotational Shifts, 5 days working, 2 week Offs. No Cab, Timing feasible for Metro and other Public Transport. Profile : 06 months experience with remote desktop support- ability to troubleshoot software, hardware and connectivity issues remotely . At least 1 to 2 years utilizing chat functionality to service the customer. Experience with MS Office Applications including Outlook, software, hardware and application support for Windows and MAC issues Experience with providing support for remote employees using multiple form factors: Citrix environments, VDI machines, Avaya/Cisco Telephony Familiarity with security tools and triaging Experience with installation, upgrade, and maintenance of software, hardware and peripherals Deliverables: Utilize remote control tools to manage and enforce compliance with standards Assist in enabling the enforcement of compliance to standards and the appropriate optimization of devices and software Using chat functionality, resolve Incidents and diagnose underlying Problems using remote-control capability and when possible implement corrective actions to Resolve Problems. If Resolution is not possible, escalate per the escalation procedures. In addition to leveraging knowledge cases for issue resolution, pre-defined scripts will be utilized to remediate issues Update knowledge cases as necessary to ensure knowledge is up to date and represents the most effective way to service the customer's incident

Contact Person: Manish Manohar (9773820707) Profiles: Remote Desktop Engineer Job Location: DLF Cyber City, Gurugram (Work from office) Qualification: Graduate (not pursuing or result awaited) or Polytechnic 3 yrs. Diploma Salary: up-to 28K in hand Note: rotational Shifts, 5 days working, 2 week Offs. No Cab, Timing feasible for Metro and other Public Transport. Profile : 06 months experience with remote desktop support- ability to troubleshoot software, hardware and connectivity issues remotely . At least 1 to 2 years utilizing chat functionality to service the customer. Experience with MS Office Applications including Outlook, software, hardware and application support for Windows and MAC issues Experience with providing support for remote employees using multiple form factors: Citrix environments, VDI machines, Avaya/Cisco Telephony Familiarity with security tools and triaging Experience with installation, upgrade, and maintenance of software, hardware and peripherals Deliverables: Utilize remote control tools to manage and enforce compliance with standards Assist in enabling the enforcement of compliance to standards and the appropriate optimization of devices and software Using chat functionality, resolve Incidents and diagnose underlying Problems using remote-control capability and when possible implement corrective actions to Resolve Problems. If Resolution is not possible, escalate per the escalation procedures. In addition to leveraging knowledge cases for issue resolution, pre-defined scripts will be utilized to remediate issues Update knowledge cases as necessary to ensure knowledge is up to date and represents the most effective way to service the customer's incident

Contact Person: Sonal Kam (9873347320) Profiles: Remote Desktop Engineer Job Location: DLF Cyber City, Gurugram (Work from office) Qualification: Graduate (not pursuing or result awaited) or Polytechnic 3 yrs. Diploma Salary: up-to 28K in hand Note: rotational Shifts, 5 days working, 2 week Offs. No Cab, Timing feasible for Metro and other Public Transport. Profile : 06 months experience with remote desktop support- ability to troubleshoot software, hardware and connectivity issues remotely . At least 1 to 2 years utilizing chat functionality to service the customer. Experience with MS Office Applications including Outlook, software, hardware and application support for Windows and MAC issues Experience with providing support for remote employees using multiple form factors: Citrix environments, VDI machines, Avaya/Cisco Telephony Familiarity with security tools and triaging Experience with installation, upgrade, and maintenance of software, hardware and peripherals Deliverables: Utilize remote control tools to manage and enforce compliance with standards Assist in enabling the enforcement of compliance to standards and the appropriate optimization of devices and software Using chat functionality, resolve Incidents and diagnose underlying Problems using remote-control capability and when possible implement corrective actions to Resolve Problems. If Resolution is not possible, escalate per the escalation procedures. In addition to leveraging knowledge cases for issue resolution, pre-defined scripts will be utilized to remediate issues Update knowledge cases as necessary to ensure knowledge is up to date and represents the most effective way to service the customer's incident

Installation, assessment, and testing of desktop software applications Resolution of technical issues. Supervision of junior desktop support engineers and creation of training guides for new joinees. Establishment of workstations, assessment for connectivity and its proper functioning. Diagnose and resolution of software and hardware issues. Installation of connections, computer networks, and cabling for clients. Troubleshooting system failures, identifying the bottlenecks and improving network efficiency. Configuration and test of software, maintenance of hardware and peripheral devices.

Job Opportunity: Modern Workplace Engineer (Full-Time, On-Site) 📍 Location: Okhla Phase 2, New Delhi 💼 Experience: Minimum 4 Years About Us: PC Solutions is a trusted leader in Technology Services, Consulting, and IT Infrastructure Solutions with over 30 years of excellence. As an ISO/IEC 20000-2011, ISO 27001-2013, ISO 9001:2015, and CMMI Level 3 certified company, we deliver customized, secure, and reliable IT solutions to businesses worldwide. Join our team and be part of our mission to provide cutting-edge IT solutions that meet dynamic customer requirements with agility and precision. Role Overview: We are looking for a Modern Workplace Engineer to join our team. This role focuses on backend management and administration of Microsoft 365 and Endpoint Management services under PC Solutions’ Remote Managed Services. As a key contributor, you will ensure secure, optimized, and reliable Modern Workplace infrastructure operations while adhering to compliance and governance standards. Key Responsibilities: Microsoft 365 & Modern Workplace Administration: - Administer Microsoft 365 tenant settings, policies, and licensing. - Manage platform-level configurations for Microsoft Teams, SharePoint Online, Exchange Online, and OneDrive. - Perform mailbox migrations, Teams policy configurations, and SharePoint site management. Endpoint Management & Security: - Administer Microsoft Intune for device management (Windows, macOS, Mobile). - Oversee device enrollment, compliance policies, and Autopilot provisioning. - Support vulnerability management, OS patching, and endpoint compliance reporting. Identity & Access Management (IAM): - Manage Azure Active Directory, Conditional Access, MFA, and identity security features. - Collaborate with security teams to implement Zero-Trust principles. - Configure Self-Service Password Reset (SSPR) and Identity Protection features. Security & Compliance Operations: - Administer Microsoft Security & Compliance Center configurations. - Support eDiscovery, DLP, auditing, and compliance policy enforcement. - Implement data protection and secure access best practices. Service Operations & Process Adherence: - Handle incidents, service requests, and changes using ITSM tools (ServiceNow, ManageEngine, etc.). - Conduct proactive health checks and performance monitoring of Modern Workplace services. - Maintain accurate documentation and participate in service reviews and audits. Required Skills & Qualifications: - Bachelor’s degree in IT, Computer Science, or equivalent experience. - Minimum 4 years of relevant experience in Modern Workplace engineering or administration. - Strong expertise in: - Microsoft 365 Administration (Teams, Exchange Online, SharePoint, OneDrive) - Microsoft Intune and Autopilot - Azure Active Directory, Conditional Access, and Identity Security - Windows 10/11 Enterprise configurations - Security baselines and compliance policies in Microsoft 365 - PowerShell for platform automation - Familiarity with: - Microsoft Defender for Endpoint (preferred) - Microsoft Security & Compliance Center - ITSM tools for incident and change management - Zero Trust Security principles Preferred Certifications (Good to Have): - Microsoft 365 Certified: Endpoint Administrator Associate - Microsoft 365 Certified: Security Administrator Associate - ITIL Foundation Certification Soft Skills & Attributes: - Strong documentation, analytical, and troubleshooting skills. - Understanding of security and compliance requirements in Modern Workplace environments. - Ability to work independently on platform-level tasks. - Team player with a proactive mindset. - Willingness to work rotational shifts, including 24x7 coverage. Why Join Us? At PC Solutions, you will have the opportunity to work with cutting-edge technologies in a collaborative and inclusive environment. Be part of a team that values your expertise and supports your growth. 📩 Apply Now! If you’re passionate about Modern Workplace solutions and want to contribute to a global leader in IT services, we want to hear from you! Feel free to reach out at pranjal.pandey@e-pspl.com to apply or for more information. Let me know if you'd like to tweak it further! #ModernWorkplaceEngineer #Microsoft365 #EndpointManagement #ITJobs #PCSolutions #CareerOpportunity #Hiring