Desktop Support Specialist

Provides support to users of desktop computers, laptop computers, tablets, mobile communication devices, printers and office equipment. Support may be on location or remote. Activities include provisioning, installation / set up, troubleshooting, providing basic training, technical guidance and client support on usage of all equipment. Responds to calls regarding system outages, troubleshooting and resolving users' issues who are on location or working remotely. Strives to meet or exceed Service Level Agreements (SLAs)

Installs and configures desktop, laptops, workstation and peripheral devices.
Provides remote and face-to-face technical support for users, addressing computer, peripheral, connectivity and other problems. Responsible for tracking / maintaining / managing asset inventory and asset management. Strong Knowledge on Access Management, Windows Operating Systems, Active Directory, Azure Entra, Endpoint Tools, ITIL practises etc. Raises and maintains purchase requisitions / orders, and Vendor management. Manages work orders, tickets, problems or tasks within a structured ticket management system. Recommends and ensures timely, accurate, reliable upgrades & maintenance for all DN Corporate devices. Excellent communication and Interpersonal skills to handle the users globally with 24/7 support model. Preferred to have good scripting knowledge in Power shell, Automation Tools and IT Cloud Certifications.

Required Qualifications

• Diploma or equivalent work experience required.
• Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Desktop Support.
• Excellent business English skills (Written and spoken).