Desktop Support Specialist

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About the Company

DL2 is committed to providing exceptional technical support and fostering a collaborative work environment that values innovation and teamwork.

About the Role

The role involves providing Level 2 technical support for end-user issues related to hardware, operating systems, and various applications, ensuring efficient resolution and documentation of incidents.

Responsibilities

• Strong Technical knowledge in supporting End user issues on Hardware, Win OS, Messaging, Applications, Outlook 365, AD Exchange server etc.
• Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance.
• Provides Level 2 support associated with the standard workstation Software image(s), base Software components, Hardware devices and components that comprise the standard desktop Hardware.
• Tracking and managing incident and problem SLA and reporting metrics (KPI) including key stakeholder communications.
• Focus on building good working relationships within the team and other Resolution Groups.
• Remain well versed in help desk policies, procedures, standards and documentation.
• Present a positive, effective and flexible contribution to achieving team targets and objectives.
• All High Severity Incidents are directly assigned to Level 2 teams to minimize downtime.
• Good Communication with confident appearance.
• Experience working in Remote support Tool, ITSM Ticketing Tool, Corporate Technology.

Qualifications

Education details are not specified in the provided job description.

Required Skills

• Strong Technical knowledge in supporting end-user issues.
• Experience with remote desktop troubleshooting.
• Proficiency in ITSM Ticketing Tools.
• Good communication skills.

Preferred Skills

• Experience with Outlook 365 and AD Exchange server.
• Ability to build relationships within teams.

Pay range and compensation package

Pay range or salary or compensation details are not specified in the provided job description.

Equal Opportunity Statement

DL2 is an equal opportunity employer committed to diversity and inclusivity in the workplace.

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