Desktop Support Specialist

You should have good technical skills on Windows/MAC platforms with knowledge of Outlook and Slack configuration. Being a quick learner and having knowledge of Wi-Fi configuration will be beneficial. Your responsibilities will include providing support to Desktops, Printers, and other peripherals either on field or through remote desktop support. You will be required to offer on-site support, as well as support for remote sites and work-from-home computing. It will be crucial to diagnose, verify, record, and report downtime promptly, ensuring immediate notification for all incidents. Additionally, you will need to diagnose and troubleshoot virus problems using antivirus tools, and re-install anti-virus packages corrupted or deleted by users. Installing/reinstalling mail client software on users" desktops/laptops, configuring/updating e-mail software at client sites, and setting up clients" PCs are also part of the role. Your daily tasks will involve troubleshooting activities, assisting in upgrading the version of mailing software, providing onsite field support for end-user device hardware, and distributing desktop software. Moreover, you will be responsible for re-imaging assets as per requirements.,