Desktop Support Specialist

Role Overview: You will be responsible for providing technical support on the Windows/MAC platform, with a focus on Outlook and Slack configuration. As a quick learner, you will also handle Wi-Fi configuration tasks. Key Responsibilities: - Provide support for Desktops, Printers, and other peripherals, either on-site or remotely - Offer on-site support for Remote sites and work-from-home computing - Diagnose, verify, record, and report downtime incidents promptly - Troubleshoot and fix virus problems using deployed antivirus tools - Re-install anti-virus packages corrupted or deleted by users - Install, configure, and update mail client software on users" desktops/laptops - Configure clients" PCs and perform day-to-day troubleshooting activities - Assist in upgrading the version of mailing software - Provide on-site field support for end-user device hardware and desktop software distribution - Perform reimage of assets as per requirements Qualifications Required: - Good technical skills on Windows/MAC platform - Knowledge of Outlook and Slack configuration - Quick learner with the ability to adapt to new technologies - Familiarity with Wi-Fi configuration (Note: No additional details of the company were provided in the job description.),