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ODH DEVELOPERS PRIVATE LIMITED
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Desktop Support Engineer

Desktop Support Engineer

ODH DEVELOPERS PRIVATE LIMITED

14 - 22 years

0 Lacs

hyderabad singapore oman saudi arabia kiribati muzaffarpur kuwait chennai janjgir champa noida sudan kolkata sweden bhavnagar libya jordan zambia mumbai city delhi banaskantha

Posted:1 day ago| Platform: Shine logo

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Skills Required

management communication budgeting scheduling time problem leadership skills solving organizational project

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.

If youre computer-savvy and enjoy supporting end users, wed like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.

Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

Responsibilities

Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals

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Desktop Support Engineer