22 Problem Jobs

A Sales Coordinator supports the sales team by handling administrative tasks, coordinating communication, and managing customer interactions to ensure smooth sales processes and achieve sales goals . They act as a liaison between the sales team, other departments, and customers, often managing schedules, preparing reports, and processing orders. Sales Team Support: Managing schedules and calendars for sales representatives. Coordinating meetings and travel arrangements. Preparing sales reports and presentations. Maintaining sales records and databases. Assisting with the onboarding and training of new sales staff. Customer Interaction: Responding to customer inquiries and providing product information. Processing sales orders and ensuring timely delivery. Addressing customer complaints and resolving issues. Maintaining positive customer relationships. Interdepartmental Coordination: Liaising with other departments, such as marketing and operations, to facilitate sales processes. Ensuring smooth communication and collaboration between teams. Sales Process Management: Assisting in the development and implementation of sales strategies. Monitoring sales performance and identifying areas for improvement. Tracking sales data and generating reports. Contributing to the achievement of sales targets and quotas.

Job Summary: We are seeking a passionate and detail-oriented Level-1 Engineer with 2 years of hands-on experience to provide dedicated support for the Collins Aerospace Airport Operational Database (AODB) system and related systems such as Resource Management System (RMS) and Flight Information Display System (FIDS) throughout the Defect Liability Period (DLP). This role ensures operational stability, timely defect resolution, and coordination with Original Equipment Manufacturer (OEM) teams as per project delivery and maintenance protocols. Key Responsibilities: Monitor and log performance anomalies within AODB and integrated airport systems (RMS, FIDS, BHS, airline interfaces). Liaise with Collins OEM team to report, track, and resolve system defects in accordance with DLP obligations. Assist with system validation, regression testing, and functionality verification following software updates and bug fixes. Provide documentation of defect incidents, resolution outcomes, and configuration changes. Ensure compliance with service level agreements and turnaround expectations during the DLP phase. Participate in disaster recovery rehearsals and business continuity plans. Deliver technical support during abnormal operations or system alerts.

As a Full-time Application Designer for Cloud Migration & Implementation at our Chennai office, you will have the opportunity to work on ServiceNow IT Service Management. With 6 to 8 years of relevant experience, you will be responsible for collaborating with cross-functional teams, analyzing business requirements, and designing applications to meet those requirements. Your role will involve assisting in defining requirements and developing technical documentation related to application design and implementation. Additionally, you will provide technical guidance and support to development teams during the implementation phase. Key Responsibilities: - Collaborate with cross-functional teams to analyze business requirements and design solutions for ServiceNow IT Service Management. - Assist in defining requirements and designing applications related to ServiceNow IT Service Management. - Develop and maintain technical documentation for application design and implementation. - Provide technical guidance and support to development teams. Professional & Technical Skills: - Must have strong experience in ServiceNow IT Service Management. - Good to have experience in ServiceNow Tools Administration. - Proficiency in designing and implementing ServiceNow ITSM solutions. - Strong understanding of ITIL processes and best practices. - Experience in developing technical documentation for application design and implementation. Additional Information: - Minimum of 5 years of experience in ServiceNow IT Service Management is required. - Ideal candidates will have a solid educational background in computer science or a related field. - This position is based at our Bengaluru office. Required Skills: - Asset Management - CMDB - Service requests - HTML - Angular JS - ITSM modules including Incident, Problem, Change, CMDB, Asset, Notify Our Hiring Process: - Screening (HR Round) - Technical Round 1 - Technical Round 2 - Final HR Round Please note that the position has already been filled. Thank you for your interest in Management roles.,

As an IT Network Engineer, you will play a crucial role in providing guidance and direction to vendor managed services. Your primary responsibility will be to ensure the effective architecture, execution, and operation of network and telecommunications systems to support and secure business processes. You will be at the forefront of Technology Engineering within the organization, tasked with overcoming challenges and finding solutions through a combination of creativity and engineering expertise. It will be your responsibility to ensure that all network security assets, both internal and external (including cloud systems), comply with relevant regulations and can successfully pass IT audits. You will be part of a team that takes ownership of delivering efficient and reliable IT services across a global network of 190 sites, 500+ servers, 3 data centers, and key Cloud providers. Your role will involve enabling, monitoring, and managing connectivity services and security operations for both on-premise and Cloud services. You will need to maintain these services within the parameters of business-aligned reliability, integrity, and risk tolerances. Additionally, you will champion an engineering mindset that focuses on continuous improvements through automation, self-service, CI/CD, and a "fix for good" approach. In terms of key relationships, you will interact with external vendors, internal business partners, and various IT teams supporting IT operations and infrastructure. Your ability to build effective relationships and collaborate across boundaries will be essential for success in this role. To be successful in this position, you should hold a Bachelor's degree in a related field or have equivalent experience. Possessing certifications in Cisco, Microsoft, AWS, Azure, VMware, ITIL, or cyber security will be advantageous. You should have a minimum of 5 years of experience supporting WAN, LAN, Wireless, Telecom, Voice, and Video collaboration environments, as well as system administration experience. Your core accountabilities will include vendor management, strategy & architecture, and technical operations related to network and voice services. You will be responsible for providing end-to-end expert guidance on managing Edge Device Connectivity, voice systems, and collaboration tools, as well as ensuring alignment with the organization's IT vision. In this role, you will make decisions related to design, strategy, project commitments, and incident management. You will also be responsible for evaluating vendor-selection processes and directing the workloads of IT operational security and infrastructure service providers. As an IT Network Engineer, you will face challenges such as changing priorities, deadlines, and managing a highly variable workload. Your ability to influence the broader IT team, improve collaboration, and educate employees on IT services will be critical. Your work environment may involve office settings, manufacturing or distribution environments, and occasional physical requirements such as lifting up to 50 pounds and specific vision abilities. Overall, this role requires a dedicated professional with strong technical competencies, a focus on continuous improvement, and the ability to drive efficient and reliable IT services within a global network environment.,

As an Applications Support - Front Office Trading (FX and Commodities) within the Commodities, Currencies and Emerging Markets (CCEM) Application Support group, your role will involve leveraging your technical expertise and critical thinking skills to maintain and enhance global application systems. You will engage in all aspects of the software development lifecycle and collaborate with development and business stakeholders. The team promotes a culture of experimentation, continuous improvement, and learning, creating an environment that values diverse perspectives and innovative solutions for global customers. Working within a team of 35 members across multiple regions, you will interact with various teams and departments, including application developers, the Global Project Management Team, and Infrastructure teams such as Athena and Global Technology Infrastructure (GTI). A combination of technical and business acumen is crucial for success in this role, as the team focuses on managing Front Office Trading applications, Risk Management Systems, Pricing Engines, and other complex infrastructures. Your responsibilities will include managing daily system monitoring processes to ensure applications are running smoothly, responding to error alerts, leading incident management and service recovery efforts during disruptions, and continuously improving production estate management practices. You will also be responsible for overseeing changes going into production, driving DevOps automation initiatives, tracking service levels, engaging with application teams to address root causes of issues, and collaborating with the infrastructure team on service governance and production quality assurance matters. To excel in this role, you must have prior experience in a banking environment leading a production support team, familiarity with secure production environment processes and controls, practical experience with DevOps tools for the CI/CD pipeline, technical understanding of deployed applications, strong analytical and problems-solving skills, effective communication abilities, excellent planning and organizational skills, self-motivation, and a collaborative team-oriented approach. A minimum of 3+ years of experience in application development, production support, or infrastructure SRE engineering is required.,

CEE to explain and demo home automation products to walk-in customers. Must understand customer needs, suggest suitable solutions, & ensure a great in-store experience. Tech-savvy, good communication, & customer focus required. Required Candidate profile Graduate with 1–3 years of retail or showroom experience, tech-savvy, good communication skills, confident in explaining electronic products, customer-focused, and well-presented.

Join us as a Salesforce Support Analyst at Barclays, where you will play a crucial role in shaping the future of our digital landscape. Your main responsibility will be to leverage cutting-edge technology to enhance our digital offerings and ensure exceptional customer experiences. Working alongside a team of engineers, business analysts, and stakeholders, you will analyze complex technical issues and provide high-quality solutions to meet business requirements. As a Salesforce Support Analyst, your key responsibilities will include: - Utilizing Salesforce Administrator skills to optimize system performance - Hands-on experience with Platform as a Service (PaaS / aPaaS) and Cloud technologies - Proficiency in UNIX/LINUX and Oracle DBA knowledge - Managing incidents, problems, and changes effectively to maintain system integrity Additionally, highly valued skills for this role include: - ITIL qualification or experience in IT application support - Familiarity with Event Management Monitoring tools such as AppDynamics, Elastic (ESaaS), and Kibana - Previous exposure to Salesforce in various capacities (end user, administrator, developer) You will be evaluated on critical skills essential for success in this role, including risk management, change implementation, business acumen, strategic thinking, and digital and technological proficiency. This position is based in Pune. **Purpose of the role:** The primary objective of this role is to ensure the continuous monitoring and maintenance of the bank's critical technology infrastructure, resolving complex technical issues promptly to minimize disruptions to operations. **Accountabilities:** - Provide technical support for service management to address complex issues for specific clients or groups of clients - Execute preventative maintenance tasks on hardware and software, leveraging monitoring tools to identify and resolve potential issues - Maintain a knowledge base with detailed documentation for future reference and knowledge sharing - Analyze system logs and user reports to identify root causes of technical issues and provide effective resolutions - Enhance automation, monitoring, capacity management, and business continuity processes - Identify and mitigate potential service risks and issues proactively - Assess support activities and implement automation for stability and efficiency improvements **Analyst Expectations:** - Perform activities with high standards and drive continuous improvement - Demonstrate in-depth technical knowledge and experience in the assigned area - Lead and supervise a team, guiding professional development and coordinating resources - Partner with other functions and business areas to achieve objectives - Take ownership of operational results and escalate policy breaches as needed - Influence decision-making within the expertise area and manage risks effectively - Develop an understanding of how own sub-function integrates with overall function - Resolve problems using technical expertise and guide team members effectively - Act as a contact point for stakeholders and build external network contacts All colleagues are expected to embody the Barclays Values and Mindset, showcasing respect, integrity, service, excellence, stewardship, empowerment, challenge, and drive in their daily actions.,

We are searching for a dependable self-starter to be our new mechanical project engineer. The mechanical project engineers responsibilities include coordinating different production teams, designing and developing engineering systems and quality assurance tests, and building prototypes. You should be able to maintain relationships with clients, vendors, as well as staff. To be successful as a mechanical project engineer, you should be curious, well-organized, and have strong management skills. Outstanding candidates will be able to anticipate problems and develop appropriate contingency measures. Mechanical Project Engineer Responsibilities: Analyzing project specifications, developing work schedules, and delegating tasks to different teams. Completing blueprint designs using CAD software and making appropriate adjustments once the client and other engineers have seen them. Ensuring that all engineering and manufacturing processes are in keeping with the health and safety regulations of the state and the country. Supervising staff and manufacturing processes and making appropriate recommendations for improvement. Collaborating with other engineers and technical personnel to develop instructional and training manuals where required. Conducting research on field developments and networking with other engineers and professionals.

About Client Hiring for One of the Most Prestigious Multinational Corporations! Job Description Job Title : BMC Remedy Developer Qualification : BE / B.tech Relevant Experience : 4+ Years Must Have Skills : Configuring and customizing components of ARS, ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB. • Managing CMDB data model and Asset • Provide technical support of the Remedy Suite including, CMDB, Asset Management, Incident/Problem/Change management within the production, test and development environments. • Ability to troubleshoot applications at the workflow and database level • Experience of Asset Management • Create and/or update Remedy documentation to comply with software lifecycle methodologies • Integration of Remedy with other systems using webservice, REST and APIs. • Must have experience with direct database query technologies. Good to Have Skills : Ability to troubleshoot applications at the workflow and database level Managing CMDB data model and Asset Roles and Responsibilities : Your future duties and responsibilities Education and skills • Bachelors Degree and 4 or more years of BMC Remedy Development experience • Strong troubleshooting skills • BMC Remedy product line experience across all modules (ARS, Service Desk, Change Management, SRM, Asset Management, CMDB, DWP, DWPA, Dashboard/Smart Reporting, SSO) • Experience with integration methodologies like REST, Web Services etc. • Experience of working on various Operating Systems, and Databases • Experience of working in latest Remedy versions on Helix. • Exposure to agile methodology and tools. Technical skills • Knowledge of BMC Remedy ARS. Location : Chennai CTC Range : As per market standards Notice period : Immediate Shift Timing : General Shift Mode of Interview : Virtual Mode of Work : Work from office Bhuvaneshwari S Senior Specialist Black and White outsourcing Pvt Ltd Bangalore, Karnataka,INDIA. bhuvaneshwari@blackwhite.in | www.blackwhite.in

We are looking for a Sushi Chef to join our culinary team and prepare delicious plates for our guests. Sushi Chef responsibilities include handling a wide range of raw fish and other ingredients, managing food stock and working with an attention to detail to fulfill all orders within quality standards. To be successful in this role, you should have experience with Japanese cuisine and be available to work during our opening hours. Ultimately, you will help us establish our reputation as one of the best sushi places in the area and increase our clientele. Responsibilities Create a rich sushi menu with various main ingredients and raw fish (for example, salmon, tuna, unagi) Prepare all types of sushi, including maki, nigiri and sashimi Select fresh fruits and vegetables to make high-quality dishes (like avocado, mango and carrots) Add additional flavors to sushi rolls with ginger, rice vinegar, wasabi and soy sauce, when appropriate Manage food prep activities, like boiling rice Coordinate with our wait staff to ensure proper cooking, considering special requests and food allergies Prepare appetizers, soups and salads that are close to the philosophy of Japanese cuisine Monitor food stock and place orders, as needed Recommend new, modern recipes, like sushi burgers

Job Location Mumbai Process Banking Voice Process Qualification 12 th Pass / Graduate Gender Male / Female Both Shift Time 9 Hours ( 1 Hour Break) / Rotational Shift Language required English Salary in Hand 15000 Salary Date 1st of every month

We are looking for a Project Management Officer to join our team and manage the day-to-day activities of various teams to ensure projects are completed on time and within budget. Project Management Officer responsibilities include planning project management activities, analyzing financial information to keep projects on track, and collaborating with different departments to ensure all leaders understand where a project is in the development process. Ultimately, you will work with leaders across various departments to help streamline our projects to ensure we reach our goals and keep projects on track for timely completion. Responsibilities Provide financial reports and budget outlines to Executives Oversee the development of the project and ensure that team members are carrying out their tasks efficiently Draft new and improving existing project management office policies and processes Evaluate projects to ensure they are meeting company standards, adhere to budgets, and meet deadlines Document the projects creation, development, and execution as well as the projects scope, budget, and justification

Overall ownership of our ServiceNow instance including Incident, Knowledge, Problem, Change, Service Request, and CMDB modules Lead the coordination, design, and execution of integrating standard LDAP & 3rd party apps into our ServiceNow environment. Gaining new knowledge about ServiceNow through self-motivated online learning and through official ServiceNow courses provided. Gather requirements, design, build, and maintain MSP domain-separated environments. Follow ITIL best practices for domain separation, system maintenance, and platform upgrades. Maintaining the integration for existing customers and offering solutions to those without Implementing LDAP with customer-provided systems, domain ownership for external customers Perform standard daily, weekly, and monthly maintenance and overall system health checks. Validate domain separation compliance for all customers to ensure no cross-contamination. Staying up to date with the latest releases, product enhancements, and plugins. Attending courses provided by ServiceNow to stay current on the technology. Perform routine update set updates within the system for all changes made Perform standard system cloning from production to test environment Support the creation of custom reports/dashboards Troubleshoot and resolve problems Orchestrate and automate tasks Participate in department on-call rotation

Position: IT Support Lead Experience: 5 - 10 years of experience in application support, with at least 2+ years in a technical leadership or team lead role. Proven track record of resolving L2/L3-level issues in enterprise environments. Technical Skills Strong debugging experience with Java , JavaScript , and web-based applications. Proficiency in SQL and Oracle , including query optimization, indexing, and stored procedures. Hands-on experience with monitoring/logging tools: AppDynamics , ELK , Splunk , Dynatrace , DataDog . Solid understanding of application infrastructure, APIs, and network basics. Exposure to DevOps pipelines , version control systems (Git), and deployment automation is beneficial.

Exp in Java application support, database management & working knowledge of application like Tomcat/WebLogic. Exp in tools like ServiceNow/Jira. Comfortable with UNIX, shell script & observability tools such as Splunk/AppDynamics/ELK/Prometheus.

This is not just a coordination role. We're looking for someone who takes ownership, thinks ahead, and becomes the Directors extension. You will assist in daily scheduling, client communication, branding tasks, and act as the face of the brand across phone and digital interactions. Key Responsibilities: Assist the Director in managing day-to-day business activities Sales Support, Business Development, Making Calls to all potential clients Handle phone calls, messages, and appointment scheduling with professionalism Coordinate shoots, meetings, follow-ups, and internal communication Be the face and voice of the brand on phone calls and emails Support in branding initiatives and business development tasks Draft reports, maintain records, and track project timelines Interact confidently with high-profile clients and industry professionals What Were Looking For: 15 years of relevant experience in an Executive Assistant or branding role Excellent command over spoken and written English Smart, presentable, quick-witted, and emotionally intelligent Highly organised with a proactive, self-starter attitude Familiarity with tools like Google Workspace, MS Office, Canva, Notion (preferred) Experience in creative, media, PR, or lifestyle industries is a bonus Strong sense of loyalty, responsibility, and confidentiality Why Join Studio63? Directly work with the Founder/Director and shape business processes Be part of a growing, high-energy creative brand Exposure to luxury clients, fashion shoots, events, and branding campaigns A role that combines strategy, creativity, and leadership potential

Job Summary: We are seeking a dynamic and experienced Call Center Manager to lead our customer service and dispatch teams. The ideal candidate will have strong leadership skills, the ability to motivate and train employees, and a problem-solving mindset to ensure smooth call center operations. Key Responsibilities: Team Leadership & Management: Lead, manage, and mentor call center executives and dispatch teams to achieve performance targets. Foster a positive and productive work environment through motivation and engagement. Training & Development: Develop and implement training programs to enhance team skills and customer handling techniques. Drive continuous learning and skill improvement for call center and dispatch teams. Operational Excellence: Monitor call center performance metrics (KPIs) and implement improvements for efficiency and effectiveness. Identify operational challenges and proactively resolve them to ensure smooth workflow. Ensure adherence to company policies, procedures, and quality standards. Customer Service & Conflict Resolution: Address and resolve customer complaints or escalations effectively. Work towards enhancing customer satisfaction and service quality. Analyze customer feedback and implement necessary changes to improve service delivery. Reporting & Analysis: Prepare and present reports on call center performance, team productivity, and customer service quality. Utilize data and analytics to identify areas of improvement and implement strategic action plans. Key Skills & Qualifications: Minimum of 5 years of experience in call center management, healthcare/ambulance preferred. Strong communication and interpersonal skills to lead and guide teams effectively. Ability to handle high-pressure situations and resolve conflicts efficiently. Proficiency in call center software, CRM systems, and reporting tools. Strong problem-solving, analytical, and decision-making skills. Experience in training and performance management is a plus. Location: Sunshine Tower, 23 floor, Senapati Bapat Marg, Dadar W, Mumbai (Nearest station- Parel/Prabhadevi)

RECRUTING FOR MNC CLIENT Experience: Freshers CTC: 19 LPA Job Type: Full-Time | Permanent Qualification: BE/B Tech Branch: ECE, EEE, CSE- 70% throughout YOP- 2024 Only Mode of Interview - First round written test at IIES Campus on 12th Jun 2025

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. We are delighted to invite you for a discussion to get to know more about you and your professional experience. We are Organizing a walk-in Drive at Chennai Location. Please find details below: Date- 07-Jun-25 Venue: TCS Sholinganallur, Kumaran Nagar, 415/21-24, TNHB Main Rd, Sholinganallur ,Chennai Tamil Nadu 600119 JOB DESCRIPTION Role Service Management Location of Requirement Chennai Desired Competencies (Technical/Behavioral Competency) Must-Have Knowledge and experience of Service Management/Operation process and its environment. Knowledge of the ITIL framework as well as high level of IT technical competence. Basic knowledge of Infrastructure Lifecycle and Environments. Excellent verbal and written communication capabilities and the ability to interact and influence at all levels of the organization/project. Knowledge on Planning & Forecasting. Extensive knowledge and experience of ITSM Capacity Management process and its application in an ITSM environment. Knowledge of the ITIL framework as well as high level of IT technical competence. Excellent verbal and written communication capabilities and the ability to interact and influence at all levels of the organization/project. Accountabilities Incident management Monitor report and analyze the quality of problem handling including compliance to agreements on individual problems and Design Process and Procedures. Escalate exceptions, Propose mitigations and improvements. Facilitate process improvement plans both customer specific and generic Feedback results to improvement plan owners and action holders Tasks. Manage Problems from start to end for one or more customers. Assign Problem related work to involved Technical teams. Monitoring on compliancy of agreements on individual problems Escalate exceptions to respective roles Act as operational SPOC SME for Problem Management. Maintain and support customer process implementation Provide SLA comment voice over on SLA data. Things to carry for interview: 1 copy of an updated resume, Government ID proof with a copy, 1 passport size photo, TCS Application form.

Greetings from Peoplefy Infosolutions !!! We are hiring for one of our reputed MNC client for Pune location. We are looking for candidates with 3 + years of experience in below skills - Primary skills : Service Management Incident management Problem and Change Management ITIL Certified Service Now Lean or Agile Good Communication Interested candidates for above position kindly share your CVs on Chitralekha. so @peoplefy.com with below details - Experience : CTC : Expected CTC : Notice Period : Location :

Main Purpose of Job Inchcape shipping services are currently in the process of a large scale multi year digital transformation programme, as part of this we are looking for a candidate to manage the early life support model to ensure smooth transition into production. This is a crucial and fulfilling role - we are on a fascinating journey and need a visionary, strategic thinker to manage and run our early life support team. An exciting challenge for the role will be to engage our transformation teams and customers to ensure a fit for purpose hypercare model can be deployed to deliver the applications into production at speed. As the Hypercare application support SME, you will gain in depth understanding of our core production systems and provide support to the level 2 teams, instigate detailed investigation and identify problems, engaging with product and development teams to ensure products are running at their optimal level. This is a great opportunity to work with a technology portfolio thats modern and constantly developing furthering your knowledge of AI, Cloud, Big Data and other emerging technologies. You will be joining a business where collaboration, knowledge sharing, and growth are valued, and your inputs will be listened to. This is an exciting, dynamic role that requires agility of thought, adaptability with the ability to turn technical solutions and jargon into plain language for staff and communications. Role Requirements Acting as the primary subject matter expert for critical business applications, troubleshooting complex issues, and ensuring the smooth functioning of applications by proactively identifying and resolving potential problems, while collaborating closely with other IT teams and business stakeholders to align application support with strategic goals. Deep understanding of specific business applications, including their functionalities, architecture, data flows, and integration points, acting as the go-to person for complex technical issues. Excellent in applying analytical logical and systematic troubleshooting skills to diagnose complex technical issues and identify root causes. Lead the process of identifying, investigating, and resolving critical application issues, including escalation to higher-level support or vendors when needed. Implement and oversee application monitoring systems to proactively detect potential issues and take preventative measures to minimize downtime. Collaborate with development teams on application updates and deployments, ensuring smooth transition and minimal disruption to users. Develop and maintain comprehensive application documentation, including user guides, troubleshooting procedures, and knowledge base articles. Act as a liaison between the application support team and business stakeholders, understanding their needs and communicating effectively regarding application issues and updates. Monitor key performance indicators (KPIs) related to application uptime, resolution times, and user satisfaction to identify areas for improvement. Available out of hours for incident support and changes such as deployments and hotfixes. Strong verbal and written communication skills to effectively interact with technical teams, business users, and senior management. Proven ability to lead and motivate a team, delegate tasks, and foster collaboration. Participating in application upgrades, patches, and releases, ensuring smooth transition and minimal disruption to users. Working closely with application developers to communicate user feedback, report bugs, and contribute to application improvements. Excellent verbal and written communication to effectively explain technical concepts to non-technical users and collaborate with cross-functional teams Ability to provide exceptional customer service to end-users, addressing their concerns promptly and professionally Key Deliverables Provide support to new products during pilot, go-live and handover to BAU support. Document run-books ready for handover. Assist in entry and exit criteria for hypercare. Ensure incidents and problem investigations are done in thorough detail, identifying root causes and issues are resolved within SLA. Provide expert knowledge to application support members, helping identify issues and areas of improvement and providing that feedback to the respective teams. Ensure that services can be managed, operated, and supported in accordance with constraints specified during the service design stage of the service lifecycle. Ensure that the acceptance criteria are understood by the wider IT operations. Manage service components to ensure they meet business needs and performance targets. Develop and manage the implementation of remedies and preventative measures. Investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical or operational) Identify process optimisation opportunities with guidance, and contribute to the implementation of proposed solutions. Essential 5 years of Development Background 5 Years ITIL Experience In Incident, Problem, Change processes. 7+ years of experience in IT Application Support and Service delivery Excellent written and verbal communication and negotiation skills, including the ability to relate effectively to users at all levels and careful attention to detail. Flexible in meeting the demands of the role, as the role may involve some evening and occasional weekend work, as well as being on call for incident management. Excellent analysis and problem-solving skills Expert in modern software engineering practices Microsoft Visual Studio .NET, Visual Basic 6.0, ASP .NET, AJAX and Java script. SAAS integration Expertise in PostgreSQL and SQL server. Exposure to any middleware platforms like MuleSoft, Web methods, Dell Boomi will be an added advantage. Agile product management tools like Jira, Confluence, etc. Education to degree level or able to offer the equivalent in terms of professional training and experience. ITIL Certification This role requires out of hours support and on call. Desirable Knowledge of shipping / port agency domain. IT application Early Life Support experience. Experience in global organisation and services. IT partner / vendor management. Experience in Zoho Service desk. Accreditation or qualification in a computing discipline. Have demonstrable experience and aptitude in working in a matrix organisation where effective and robust negotiating and influencing skills are used successfully while maintaining good working relationships with members of that organisation. Sufficient technical background to understand the different architectures of the core systems, and to understand the impact of new technologies; experience of enterprise level applications will be an advantage.

Have 6 plus years of experience in generating reports for all the towers (Incident, Change, Problem, BICM, UMP, Monthly Stats and PMR reports etc.) on a monthly/weekly basis. Also, based on the request made by the leads & managers accordingly. 2. Participate in the monthly Project Management Review meetings and providecandidates) inputs wherever necessary. Work on the action items that come out of the meeting till the closure. 3. Face the Relationship Audit’ for the account on a quarterly basis. Work on the action items that comes out till the closure. 4. Strong Inter-personal skills & Analytical Skills Note: Below less than 6 years profiles will be rejected. Work from office Face to face interview only.