8 Problem Jobs

Job Summary: We are seeking a dynamic and experienced Call Center Manager to lead our customer service and dispatch teams. The ideal candidate will have strong leadership skills, the ability to motivate and train employees, and a problem-solving mindset to ensure smooth call center operations. Key Responsibilities: Team Leadership & Management: Lead, manage, and mentor call center executives and dispatch teams to achieve performance targets. Foster a positive and productive work environment through motivation and engagement. Training & Development: Develop and implement training programs to enhance team skills and customer handling techniques. Drive continuous learning and skill improvement for call center and dispatch teams. Operational Excellence: Monitor call center performance metrics (KPIs) and implement improvements for efficiency and effectiveness. Identify operational challenges and proactively resolve them to ensure smooth workflow. Ensure adherence to company policies, procedures, and quality standards. Customer Service & Conflict Resolution: Address and resolve customer complaints or escalations effectively. Work towards enhancing customer satisfaction and service quality. Analyze customer feedback and implement necessary changes to improve service delivery. Reporting & Analysis: Prepare and present reports on call center performance, team productivity, and customer service quality. Utilize data and analytics to identify areas of improvement and implement strategic action plans. Key Skills & Qualifications: Minimum of 5 years of experience in call center management, healthcare/ambulance preferred. Strong communication and interpersonal skills to lead and guide teams effectively. Ability to handle high-pressure situations and resolve conflicts efficiently. Proficiency in call center software, CRM systems, and reporting tools. Strong problem-solving, analytical, and decision-making skills. Experience in training and performance management is a plus. Location: Sunshine Tower, 23 floor, Senapati Bapat Marg, Dadar W, Mumbai (Nearest station- Parel/Prabhadevi)

RECRUTING FOR MNC CLIENT Experience: Freshers CTC: 19 LPA Job Type: Full-Time | Permanent Qualification: BE/B Tech Branch: ECE, EEE, CSE- 70% throughout YOP- 2024 Only Mode of Interview - First round written test at IIES Campus on 12th Jun 2025

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. We are delighted to invite you for a discussion to get to know more about you and your professional experience. We are Organizing a walk-in Drive at Chennai Location. Please find details below: Date- 07-Jun-25 Venue: TCS Sholinganallur, Kumaran Nagar, 415/21-24, TNHB Main Rd, Sholinganallur ,Chennai Tamil Nadu 600119 JOB DESCRIPTION Role Service Management Location of Requirement Chennai Desired Competencies (Technical/Behavioral Competency) Must-Have Knowledge and experience of Service Management/Operation process and its environment. Knowledge of the ITIL framework as well as high level of IT technical competence. Basic knowledge of Infrastructure Lifecycle and Environments. Excellent verbal and written communication capabilities and the ability to interact and influence at all levels of the organization/project. Knowledge on Planning & Forecasting. Extensive knowledge and experience of ITSM Capacity Management process and its application in an ITSM environment. Knowledge of the ITIL framework as well as high level of IT technical competence. Excellent verbal and written communication capabilities and the ability to interact and influence at all levels of the organization/project. Accountabilities Incident management Monitor report and analyze the quality of problem handling including compliance to agreements on individual problems and Design Process and Procedures. Escalate exceptions, Propose mitigations and improvements. Facilitate process improvement plans both customer specific and generic Feedback results to improvement plan owners and action holders Tasks. Manage Problems from start to end for one or more customers. Assign Problem related work to involved Technical teams. Monitoring on compliancy of agreements on individual problems Escalate exceptions to respective roles Act as operational SPOC SME for Problem Management. Maintain and support customer process implementation Provide SLA comment voice over on SLA data. Things to carry for interview: 1 copy of an updated resume, Government ID proof with a copy, 1 passport size photo, TCS Application form.

Greetings from Peoplefy Infosolutions !!! We are hiring for one of our reputed MNC client for Pune location. We are looking for candidates with 3 + years of experience in below skills - Primary skills : Service Management Incident management Problem and Change Management ITIL Certified Service Now Lean or Agile Good Communication Interested candidates for above position kindly share your CVs on Chitralekha. so @peoplefy.com with below details - Experience : CTC : Expected CTC : Notice Period : Location :

Role & responsibilities 1. Solving customer complaints 2.Answering customer queries Preferred candidate profile 1 Good in communication Perks and benefits 22k in hand fresher 27k for 1 yr exp 32k for 3 yr exp both sides cab 5 day work day shift for female ph=8800568856

JD: Machine Learning Engineer for Bangalore location: Role Overview We are seeking a skilled and innovative Machine Learning Engineer with expertise in Large Language Models (LLMs) to join our team. The ideal candidate should have hands-on experience developing, fine-tuning, and deploying LLMs, alongside a deep understanding of the machine learning lifecycle. Candidate must have basic knowledge of JAVA to read the codes. This role involves building scalable AI solutions, collaborating with cross-functional teams, and contributing to cutting-edge AI initiatives. Key Responsibilities Model Development & Optimization: - Develop, fine-tune, and deploy LLMs like OpenAI's, GPT, Anthropic's Claude, Googles Gemini, or AWS Bedrock. - Customize pre-trained models for specific use cases, ensuring high performance and scalability. Machine Learning Pipeline Design: - Build and maintain end-to-end ML pipelines, from data preprocessing to model deployment. - Optimize training workflows for efficiency and accuracy. Integration & Deployment: - Work closely with software engineering teams to integrate ML solutions into production environments. - Ensure APIs and solutions are scalable and robust. Experimentation & Research: - Experiment with new architectures, frameworks, and approaches to improve model performance. - Stay updated with advancements in LLMs and generative AI technologies. Collaboration: - Collaborate with cross-functional teams, including data scientists, engineers, and product managers, to align ML solutions with business goals. - Provide mentorship to junior team members as needed. Required Qualifications Experience: At least 5 years of professional experience in machine learning or AI development. Proven experience with LLMs and generative AI technologies. Technical Skills: Proficiency in Python (required) and/or Java (bonus). Hands-on experience with APIs and tools like OpenAI, Anthropic's Claude, Google Gemini, or AWS Bedrock. Familiarity with ML frameworks such as TensorFlow, PyTorch, or Hugging Face. Strong understanding of data structures, algorithms, and distributed systems. Cloud Expertise: Experience with AWS, GCP, or Azure, including services relevant to ML workloads (e.g., AWS SageMaker, Bedrock). Data Engineering: Proficiency in handling large-scale datasets and implementing data pipelines. Experience with ETL tools and platforms for efficient data preprocessing. Problem Solving: Strong analytical and problem-solving skills, with the ability to debug and resolve issues quickly. Preferred Qualifications Experience with multi-modal models and generative AI for images, text, or other modalities. Understanding of ML Ops principles and tools (e.g. MLflow, Kubeflow). Familiarity with reinforcement learning and its applications in AI. Knowledge of distributed training techniques and tools like Horovod or Ray. Advanced degree (Masters or Ph.D.) in Computer Science, Machine Learning, or a related field. Most important points: Must be OK for independent contributor role Thorough expertise in LLMs Able to join within 15 days It is a complete work from office role (Whitefield, Bangalore) Interview process: Total 3 rounds of interview: Round 1: Technical round on call Round 2: Technical round + Coding test on video call Round 3: Managerial + HR round

Main Purpose of Job Inchcape shipping services are currently in the process of a large scale multi year digital transformation programme, as part of this we are looking for a candidate to manage the early life support model to ensure smooth transition into production. This is a crucial and fulfilling role - we are on a fascinating journey and need a visionary, strategic thinker to manage and run our early life support team. An exciting challenge for the role will be to engage our transformation teams and customers to ensure a fit for purpose hypercare model can be deployed to deliver the applications into production at speed. As the Hypercare application support SME, you will gain in depth understanding of our core production systems and provide support to the level 2 teams, instigate detailed investigation and identify problems, engaging with product and development teams to ensure products are running at their optimal level. This is a great opportunity to work with a technology portfolio thats modern and constantly developing furthering your knowledge of AI, Cloud, Big Data and other emerging technologies. You will be joining a business where collaboration, knowledge sharing, and growth are valued, and your inputs will be listened to. This is an exciting, dynamic role that requires agility of thought, adaptability with the ability to turn technical solutions and jargon into plain language for staff and communications. Role Requirements Acting as the primary subject matter expert for critical business applications, troubleshooting complex issues, and ensuring the smooth functioning of applications by proactively identifying and resolving potential problems, while collaborating closely with other IT teams and business stakeholders to align application support with strategic goals. Deep understanding of specific business applications, including their functionalities, architecture, data flows, and integration points, acting as the go-to person for complex technical issues. Excellent in applying analytical logical and systematic troubleshooting skills to diagnose complex technical issues and identify root causes. Lead the process of identifying, investigating, and resolving critical application issues, including escalation to higher-level support or vendors when needed. Implement and oversee application monitoring systems to proactively detect potential issues and take preventative measures to minimize downtime. Collaborate with development teams on application updates and deployments, ensuring smooth transition and minimal disruption to users. Develop and maintain comprehensive application documentation, including user guides, troubleshooting procedures, and knowledge base articles. Act as a liaison between the application support team and business stakeholders, understanding their needs and communicating effectively regarding application issues and updates. Monitor key performance indicators (KPIs) related to application uptime, resolution times, and user satisfaction to identify areas for improvement. Available out of hours for incident support and changes such as deployments and hotfixes. Strong verbal and written communication skills to effectively interact with technical teams, business users, and senior management. Proven ability to lead and motivate a team, delegate tasks, and foster collaboration. Participating in application upgrades, patches, and releases, ensuring smooth transition and minimal disruption to users. Working closely with application developers to communicate user feedback, report bugs, and contribute to application improvements. Excellent verbal and written communication to effectively explain technical concepts to non-technical users and collaborate with cross-functional teams Ability to provide exceptional customer service to end-users, addressing their concerns promptly and professionally Key Deliverables Provide support to new products during pilot, go-live and handover to BAU support. Document run-books ready for handover. Assist in entry and exit criteria for hypercare. Ensure incidents and problem investigations are done in thorough detail, identifying root causes and issues are resolved within SLA. Provide expert knowledge to application support members, helping identify issues and areas of improvement and providing that feedback to the respective teams. Ensure that services can be managed, operated, and supported in accordance with constraints specified during the service design stage of the service lifecycle. Ensure that the acceptance criteria are understood by the wider IT operations. Manage service components to ensure they meet business needs and performance targets. Develop and manage the implementation of remedies and preventative measures. Investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical or operational) Identify process optimisation opportunities with guidance, and contribute to the implementation of proposed solutions. Essential 5 years of Development Background 5 Years ITIL Experience In Incident, Problem, Change processes. 7+ years of experience in IT Application Support and Service delivery Excellent written and verbal communication and negotiation skills, including the ability to relate effectively to users at all levels and careful attention to detail. Flexible in meeting the demands of the role, as the role may involve some evening and occasional weekend work, as well as being on call for incident management. Excellent analysis and problem-solving skills Expert in modern software engineering practices Microsoft Visual Studio .NET, Visual Basic 6.0, ASP .NET, AJAX and Java script. SAAS integration Expertise in PostgreSQL and SQL server. Exposure to any middleware platforms like MuleSoft, Web methods, Dell Boomi will be an added advantage. Agile product management tools like Jira, Confluence, etc. Education to degree level or able to offer the equivalent in terms of professional training and experience. ITIL Certification This role requires out of hours support and on call. Desirable Knowledge of shipping / port agency domain. IT application Early Life Support experience. Experience in global organisation and services. IT partner / vendor management. Experience in Zoho Service desk. Accreditation or qualification in a computing discipline. Have demonstrable experience and aptitude in working in a matrix organisation where effective and robust negotiating and influencing skills are used successfully while maintaining good working relationships with members of that organisation. Sufficient technical background to understand the different architectures of the core systems, and to understand the impact of new technologies; experience of enterprise level applications will be an advantage.

Have 6 plus years of experience in generating reports for all the towers (Incident, Change, Problem, BICM, UMP, Monthly Stats and PMR reports etc.) on a monthly/weekly basis. Also, based on the request made by the leads & managers accordingly. 2. Participate in the monthly Project Management Review meetings and providecandidates) inputs wherever necessary. Work on the action items that come out of the meeting till the closure. 3. Face the Relationship Audit’ for the account on a quarterly basis. Work on the action items that comes out till the closure. 4. Strong Inter-personal skills & Analytical Skills Note: Below less than 6 years profiles will be rejected. Work from office Face to face interview only.