Desktop Support Engineer & IT Engineer freshers, Customer support.

Job Title:

Location: Bangalore & Chennai

Job Type:

Experience:

Qualification:

Job Summary:

We are hiring fresh and enthusiastic Desktop Support Engineers and IT Engineers passionate and motivated Software Developer Freshers to join our IT team. As a fresher, you will be trained and guided to support and maintain IT infrastructure, resolve hardware/software issues, and ensure smooth functioning of desktops, laptops, and basic network systems.

Key Responsibilities:

• Install, configure, and maintain desktop/laptop systems and peripherals (printers, scanners, etc.).
• Provide first-level technical support to users for hardware, software, and basic network-related issues.
• Troubleshoot system and network problems, diagnosing and resolving issues promptly.
• Set up and manage user accounts, passwords, and permissions in Windows or Linux environments.
• Monitor and maintain computer systems and networks.
• Assist in upgrading and updating software and operating systems.
• Maintain asset inventory and documentation of IT equipment.
• Coordinate with senior IT engineers for complex issues.
• Ensure timely ticket resolution and maintain service logs.
• Write clean, efficient, and well-documented code in languages such as Java, Python, C#, JavaScript, etc.
• Participate in software design, coding, testing, debugging, and documentation.
• Assist in developing web, mobile, or desktop applications based on project needs.
• Collaborate with other developers, designers, and QA engineers.
• Fix bugs and improve application performance.
• Stay updated with emerging technologies and apply them in real-world scenarios.
• Participate in code reviews and follow best development practices.
• Understand and follow the SDLC (Software Development Life Cycle).
  

Required Skills:

• Basic understanding of operating systems (Windows, Linux), MS Office, and system configurations.
• Familiar with networking concepts (LAN, IP addressing, routers, etc.).
• Strong communication and problem-solving skills.
• Ability to work in a team and support end-users.
• Willingness to learn and grow in the IT infrastructure domain.
• Strong knowledge of at least one programming language (Java, Python, C++, etc.)
• Understanding of object-oriented programming (OOP) concepts.
• Familiar with front-end technologies (HTML, CSS, JavaScript) and/or back-end frameworks.
• Knowledge of databases (MySQL, MongoDB, PostgreSQL, etc.).
• Basic understanding of version control systems (e.g., Git).
• Analytical and problem-solving mindset.
• Good communication and teamwork skills.
  

Voice Process (Customer Support / Tele-calling / Technical Support)

Core Skills

• Excellent Communication Skills

  (clear English or regional language fluency)

• Active Listening

  (understanding customer queries properly)

• Neutral Accent / Voice Modulation

• Politeness & Patience

  while handling customers

• Problem-Solving Ability

  (quick thinking for solutions)

• Basic Computer Knowledge

  (MS Office, CRM tools, ticketing systems)

• Typing Speed

  (moderate, 2530 wpm)

• Ability to Work in Rotational Shifts

• Sales / Upselling Skills

  (for outbound voice roles)

• Stress Management

  (handling irate customers or heavy call volumes)

Non-Voice Process (Email, Chat, Data Entry, Back-office Support)

Core Skills

• Good Written Communication

  (grammar, spelling, email etiquette)

• Typing Speed & Accuracy

  (30–40+ wpm preferred)

• Reading Comprehension

  (understanding customer issues in chat/email)

• Attention to Detail

  (avoiding errors in documentation & reports)

• Basic Analytical Skills

  (interpreting customer queries, data handling)

• MS Office & Documentation Skills

• Time Management

  (handling multiple chats/emails at once)

• Problem Solving

  (providing solutions clearly in written form)

• Confidentiality & Data Security Awareness

• Multi-tasking Ability

  (managing tools, chat windows, and databases together)

Common Skills for Both

• Customer Service Orientation
• Teamwork & Collaboration
• Adaptability & Flexibility
• Good Work Ethics & Punctuality
• Willingness to Learn New Tools & Processes

Preferred Certifications (Optional):

• CompTIA A+ / N+
• Microsoft Certified: Modern Desktop Administrator Associate
• CCNA (Basic Level)

Benefits:

• On-the-job training
• Exposure to real-time IT infrastructure
• Career growth opportunities
• Certificate of Experience after successful completion (if applicable)
• Hands-on experience with live projects
• Mentorship and training programs
• Career growth path into Software Engineer roles
• Work with modern tools and agile methodology
  

Optional Skills (Good to Have):

• Exposure to frameworks like React, Angular, Django, Node.js, or .NET.
• Experience with academic or personal software projects.
• Understanding of APIs and web services.