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Introduction IBM is a global technology and innovation company. It is the largest technology and consulting employer in the world, with presence in 170 countries. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM from other companies in the industry. Over the past 100 years, a lot has changed at IBM, in this new era of Cognitive Business, IBM is helping to reshape industries as diverse as healthcare, retail, banking, travel, manufacturing, and many more, by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things. We like to say, "be essential." We are changing how we create. How we collaborate. How we analyze. How we engage. IBM is a leader in this global transformation. Join the next generation of innovators, inventors and entrepreneurs who are changing the very way the world works. We want the brightest minds doing work that inspires, in an environment where growth is encouraged. IBMers get to discover their potential, so they’re inspired to create breakthroughs that help our clients succeed. We’re building diverse teams with people who want their ideas to matter. Join us — you’ll be proud to call yourself an IBMer. Your Role And Responsibilities About the UX/UI Role Responsibilities IBM's IT Infrastructure Software team is seeking a talented and motivated UX Designer with 5-10 years of professional experience to join our dynamic team. As a UX Designer, you will play a critical role in delivering user-centered design solutions that drive the success of our products and services. This is an exciting opportunity for a designer who thrives in an agile environment, works collaboratively with cross-functional teams, and is passionate about advocating for user-centered design principles.Key Responsibilities: End-to-End UX Design: Collaborate with subject matter experts, end-users, and product managers to create user-centric design concepts; including wireframes, prototypes, user flows, and UI elements using Figma and IBM’s Carbon Design System. Align with cross-functional teams to ensure design standards are met. Quality & Consistency: Ensure designs meet the standards of quality, consistency, usability, and alignment with brand guidelines and usability standards. Collaboration & Integration: Work development teams to align design and development processes, ensuring a seamless handoff from design to implementation. Agile Processes: Participate in Agile practices including sprint planning, retrospectives, and daily stand-ups, ensuring designs are delivered on time and in alignment with project goals. User Research & Testing: Participate in use-case discovery research, user journey mapping, concept testing, and feedback analysis to ensure design decisions are grounded in real user needs and insights. Enterprise Design Thinking Workshops: Facilitate and participate in workshops that promote Design Thinking methodologies, driving continuous improvement in design processes and user experience. Continuous Improvement: Actively contribute to the improvement of design processes, methodologies, and team performance. Preferred Education Master's Degree Required Technical And Professional Expertise Hands-On Experience: Proven proficiency conducting UX research using a range of methods, such as usability testing, surveys, user interviews, and ethnographic research, with a strong portfolio of projects. Comfortable analyzing and synthesizing both qualitative and quantitative data. Inferencing & Synthesis: Strong skills in inferring user behaviors, motivations, and needs during research interviews, along with the ability to synthesize and connect complex data points to generate actionable insights. User-Centered Focus: Deep understanding of user-centered design principles and the ability to translate user insights into clear, actionable design recommendations. Collaboration Skills: Strong ability to collaborate with cross-functional teams, including UX/UI designers, developers, and product managers, to influence product development and ensure user needs are prioritized. Communication & Presentation: Excellent written and verbal communication skills. Ability to clearly present research findings and insights to both technical and non-technical stakeholders. Agile & Project Management: Familiarity with Agile processes and project management tools, ensuring smooth collaboration with cross-functional teams and timely delivery of design work. Preferred Technical And Professional Experience Preferred Skills and Experience: Enterprise Software Research: Experience in conducting research for enterprise-level software, particularly in IT infrastructure or enterprise software spaces, is a plus. Design Thinking: Familiarity with Design Thinking methodologies and the ability to apply these to solve complex user problems and drive innovation. Cross-Functional Collaboration: Experience working closely with designers, developers, and product managers in a cross-functional team to create user-centered products and solutions. This position is ideal for a passionate UX Researcher who is eager to contribute valuable insights and improve the user experience of products in the IT infrastructure space. If you're excited about advocating for the user and driving product success through research, we’d love to hear from you! Show more Show less
