About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
About Global Forwarding
Global Forwarding delivers cargo across our global network via road, rail, sea, and air. From loose cartons for consolidation and palletized cargo to moving dangerous goods and bulk commodities, we have the experience, the infrastructure, and the global network to get freight moving – across towns, across countries and across continents.
The opportunity
The Customer Service Executive acts as the primary point of contact for clients, ensuring smooth coordination of shipments and providing exceptional service throughout the logistics process. This role involves managing documentation, tracking shipments, resolving issues, and maintaining strong relationships with customers and carriers.
Key Responsibilities:
- Shipment Coordination: Handle import/export and cross-trade shipments via air and sea freight. Arrange bookings with carriers and ensure timely pickup and delivery.
- Customer Interaction: Respond promptly to customer inquiries regarding rates, schedules, and shipment status. Provide accurate quotations and follow up on approvals.
- Documentation & Compliance: Prepare and verify shipping documents (Bill of Lading, Airway Bill, invoices, etc.).Ensure compliance with international trade regulations and company policies.
- Problem Resolution: Address and resolve transit delays, customs issues, or other operational challenges. Communicate proactively with clients about any changes or disruptions.
- Tracking & Reporting: Monitor shipments and update customers regularly on status. Maintain accurate records in the company’s system for all transactions.
- Collaboration: Coordinate with internal teams (Operations, Sales, Finance) and external partners (carriers, customs brokers).
Skills & Qualifications:
- Graduate degree in any stream
- Experience: 5-10 years in customer service within freight forwarding or logistics.
- Strong knowledge of international shipping terms, documentation, and Incoterms.
- Excellent communication and problem-solving skills.
- Proficiency in MS Office and logistics software.
- Ability to multitask and work under pressure in a fast-paced environment.
- Procurement and pricing as required
Key Competencies:
- Customer-centric approach.
- Attention to detail and accuracy.
- Ability to prioritize and manage multiple shipments simultaneously.
- Team player with strong interpersonal skills.
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.To find out more about us visit www.careers.tollgroup.comYou must be entitled to work in India and be prepared to undertake pre-employment checks including a criminal history check and medical.
