Department Manager - Reliance Footprint

Strategy and Planning * To drive the business by tagging the potential customers * To increase store sales and forecast the upcoming store opportunity * To drive the profitability of the store * To maintain the Store Service Level Agreement(SLA) Project Management, Financial Planning & Budgeting * To achieve the store target and focus on gross margin of categories * To control the shrinkage and perform periodic audit * To maintain the break even business and also focus in bottom line of store * To control the Operational Expenditure of store * To optimize age of inventory and ensure stock turns * To maintain a competition mapping matrix and communicate timely feedback w.r.t product, price and promotions. * To implement marketing plans for the store and drive sales promotion and events for the store People Management * To control Attrition * To recognize and develop talent * To optimize manpower resource for category * To aid in functional and behavioral training * To mentor sales assistance through training and career planning * To update category and store associates on latest development in new product/brands and presentation/selling technique * To ensure timely review and feedback takes place for all store employees Policies, Processes & Procedures * Monitor sales figure/ inventory planning * Adhere to Mockshop guidelines * 100% Standard Operating Procedure (SOP) Implementation and Adherence by team * Ensure Negative Inventory Control * Statutory Compliance To ensure adherance of Store SOP. * Conduct Store SOP training frequently. * Maintain Store Ranking Customer * To ensure that the stores follow the Visual Merchandising (VM) guidelines * To ensure that sales team meets customer’s need * To understand customer needs and fulfil required gaps by suggesting the most optimal solution w.r.t. product, services and customer care in a timely manner * To maintain the customer index and connect with customer timely and promote the store activities and promote the sales * To ensure Conversion, Available To Ship (ATS) and NOB as per target. * To ensure NPS achievement should be more than 85% objectives.