69 Department Management Jobs

The Executive Director is the key management leader of the organization, responsible for overseeing administration, programs, and strategic planning. You will report directly to the Directors and lead day-to-day operations, including budgeting, staffing, and compliance. Managing and developing senior staff to ensure a productive work environment is a crucial part of your role. Monitoring and evaluating program effectiveness, overseeing client relationships, and leading strategic partnerships are essential duties. Developing sales and marketing strategies, managing various departments, and ensuring the quality and timely completion of software projects are key responsibilities. You will also define KPIs, track progress, and have experience working with international clients. Your familiarity with SaaS, Cloud Solutions, Mobile App Development, and Web Platforms will be valuable. Having a strong network in the tech and software development ecosystem is advantageous. Traveling domestically and internationally for client meetings, partnerships, and conferences is required. Acting as the face of the company during external engagements and public speaking opportunities is part of the role. This is a full-time, permanent position with benefits such as cell phone reimbursement and a performance bonus. You may be required to work day shifts or rotational shifts, with the work location being in person.,

srmb srijan ltd is looking for Deputy Manager to join our dynamic team and embark on a rewarding career journey Assisting the Manager in planning, directing, and coordinating the activities of the team or department Managing and supervising employees, including training, performance management, and career development Ensuring compliance with company policies, procedures, and regulations Assisting with budget preparation, tracking, and management

Oversee daily store operations to ensure smooth functioning. Drive sales performance, achieve revenue targets, and ensure customer satisfaction. Manage and track inventory – stock availability, ordering, spoilage control, and stock rotation. Required Candidate profile Ensure excellent customer service aligned with the standards of a premium brand. Retail Store Manager for a Seafood co in Mumbai-POWAI Perks and benefits - Store flexible timings: 9 hours between 7 to 10

Responsibilities: * Provide expert consultations in Bengali & English. * Manage patient care through counseling and department management * Provide information to patients relating to doctor profiles, consultation procedures, Treatment Plans, etc.

Job Description As a DevOps Manager, you will lead a team of DevOps & Automation Engineers, who work closely with the development and customer support teams with the goal of improving development, deployment and support The ideal candidate comes with a deep understanding of Cloud hosting , on-premise infrastructure architecture, and automation of end-to-end release engineering processes This hands-on technical role requires senior/expert-level skills in DevOps Key Responsibilities Design, build and manage highly automated delivery pipelines using approach of Infrastructure as Code Work with product team and deploy applications on cloud Real time monitoring of Product environments Trouble shoot Infra, analyze logs and apply fixes Handle manual and repetitive maintenance tasks that are technical in nature Required Skills And Experience At least 7-10 years of experience in handling DevOPS Preferably leading a team for 2 Years Handling DevOps work driven mainly in the cloud (OCI, Google, AWS, Azure) environment Should have excellent understanding of Devops principles Experience in the introduction of Infrastructure-as-Code (IaC) Experience with Git and Release process Experience in setting up CI/CD pipelines Experience on Infrastructure as code development using Terraform Proficient in containerization & deployment management, Docker & Kubernetes Hands-on experience deploying microservices and other web applications Experience with Ansible or an equivalent CM tool Experience with modern monitoring solutions including but not limited to Elasticsearch / Kibana / Grafana / Prometheus stack Strong knowledge in any of the Code Review and Security tools Excellent written and verbal communication skills for coordination across Product teams and Customers Exposure to MLOps , deploying and monitoring ML models to production will be plus Innovation brains technologists who need to break free from standard programming roles to develop vision at speed and scale and become owners of a feature or product within our platform

Job Summary: The Department Manager is responsible for leading and managing a specific section or department within the retail store. This role ensures smooth day-to-day operations, drives sales targets, maintains visual merchandising standards, and delivers a superior customer experience. Key Responsibilities: Sales & Customer Service. Achieve departmental sales and growth targets. Guide the sales team to deliver exceptional customer service. Handle customer queries and resolve issues promptly. Team Management. Supervise and motivate floor staff, including Sales Associates and Cashiers. Schedule shifts and manage staff attendance. Provide on-the-job training and performance feedback. Visual Merchandising & Store Presentation. Ensure the department is well-stocked, clean, and visually appealing. Implement and maintain company-approved VM guidelines. Coordinate with the VM team for regular updates and seasonal displays. Inventory & Stock Management. Monitor stock levels and manage inventory control. Ensure timely replenishment of merchandise. Conduct regular stock audits and coordinate with the backend team for inward/outward movement. Reporting & Compliance. Prepare and share daily/weekly sales reports with the Store Manager. Ensure compliance with company policies, safety standards, and hygiene protocols. Minimize shrinkage and theft through vigilance and adherence to SOPs. Candidate Requirements: 12 th Pass / Graduate in any discipline (preferably with a focus on Retail Management or Fashion). 35 years of experience in fashion or lifestyle retail operations. Strong leadership, communication, and problem-solving skills. Good understanding of sales metrics, inventory, and visual merchandising. Ability to work flexible shifts, weekends, and holidays as required.

ABFRL is looking for Department Manager_Bilaspur to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Maintain daily books of accounts (Journal, Ledger, Cash Book, etc.). Prepare and file GST returns (GSTR-1, GSTR-3B) and TDS returns Prepare monthly, quarterly, and annual balance sheets and profit & loss statements. Required Candidate profile Expertise in mail communication, Excel, taxes, balance sheets, and account department handling. Expert in Telly prime software Exp sector- CA firms, infra ,solar , electrical industry

About the Role: To monitor and review accounting of direct & indirect taxation and reporting it to management in India on a monthly/ quarterly basis. To ensure compliance to the IFRS, Ind AS, Local GAAP wherever applicable. Key Responsibilities: Indirect Tax: • Compliance with respect to GST, VAT, CST, Entry Tax and Entertainment Tax • Closure of Indirect Tax Assessments of VAT, CST, Entry Tax and Entertainment Tax • Active Participation in GST Audit • Active Participation in reply to Show Cause notices and attend hearings • Dealing with departments like Commercial Taxes, Entertainment Taxes and follow-up with Consultants • Well updated on GST Direct Tax: • Working knowledge of TDS like tax payments, returns filling and eTDS rectifications • Department Liasoning wherever required DOT: • Quarterly return filling and license fee payment • Active participation in AGR verification with DOT officers • Closure of AGR verifications • Timely renewal and enhancement of financial bank guarantees

Job Description Company Overview Reliance Retail is India's largest, fastest growing, and most profitable retailer with a diversified omni-channel presence via integrated store concepts, digital, and new commerce platforms. Founded in 2006, Reliance Retail provides superior quality products, unmatched shopping experiences, and serves over 193 million loyal customers across 15,000+ stores in 7,000+ cities. With a strong supply chain, technology infrastructure, and a workforce of over 10,001 employees, Reliance Retail continues to innovate in the retail sector. Job Overview We are looking for experienced candidates with a background in Footwear Sales for the position of Department Manager at Reliance Retail . This is a full-time role based in Aurangabad, Akola, Chandrapur, and Wardha (Maharashtra) . As a Department Manager , you will be responsible for overseeing daily store operations, ensuring exceptional customer service, and driving departmental performance in line with company objectives. The ideal candidate should be passionate about retail, have strong leadership skills, and be committed to achieving business targets JOB DESCRIPTION Job Role: Store Operations Job Position: Department Manager Value Stream: Retail Operations Function: Store Operations Location: Aurangabad, Akola, Chandrapur, Wardha - Maharashtra KEY RESPONSIBILITIES AND KPIs OF THE ROLE Responsibilities (To be adapted as per the level) Achieve revenue, gross margin Control inventory level and shrinkage Adhere to Mockshop guidelines 100% SOP Implementation Statutory Compliance KPIs Achieve AOP SOP Implementation and Adherence in department. People Management Inventory control Competition update Financial Planning & Budgeting Achievement of Targeted Annual Operations Planning(AOP), Gross Margin and Sales Per Square Foot (SPSF) Increase margins and minimize expenses Control shrinkage Achieve higher average transaction value per customer People Management Control Attrition Product knowledge, brand differentiation Optimize manpower resource for category Functional and behavioral training Update category and store associates on latest development in new product/brands and presentation/selling technique Policies, Processes & Procedures SOP Implementation and Adherence in department Achieve targeted ATS(Available to Ship) and Conversion Mystery Shopping Findings and Improvement Gather consumer data for feedback Adhere to Mockshop guidelines OPERATING NETWORK Key Interactions: Internal Subordinates Within the Function Outside the Function Customer Sales Associate(CSA) House Keeping Team Support Function Security & Loss Prevention Team External External Interface (Outside RIL) Vendors External Brand Supervisor Education Qualifications: Graduation Experience: Min 2 Yrs Experience in Footwear Sales Functional / Behavioral competencies required to execute the role FUNCTIONAL COMPETENCIES Ability to work under pressure Number proficiency Customer Centricity Microsoft Excel Knowledge BEHAVIORAL COMPETENCIES Good communication skills Analytical & Presentation Skills Possible Next Role Movement: Store Manager In Training

Responsibilities: * Collaborate with cross-functional teams on microservices architecture and CI/CD pipelines. Qualificaton: BSC IT, BCA, MCA Drive architectural decisions, system design, POST YOUR RESUME AT hr@akriyagroup.com

Act as a trusted assistant and right-hand support to MD Manage and organize schedules, meetings, and travel plans Coordinate with internal departments Handle confidential data and documentation Prepare reports,and updates on key business operations

Job Title: Retail Department Manager (Fashion & Supermarket) Location: Trivandrum Department: Retail Store Operations Job Summary: The Retail Department Manager is responsible for leading the operations of a specific department (Fashion & Supermarket) within the store. This role ensures departmental sales, customer satisfaction, inventory management, and staff performance are consistently met. The ideal candidate must be a strong leader with excellent communication skills and retail knowledge. Role & responsibilities 1. Sales & Customer Service Drive department sales to achieve set targets and KPIs. Ensure high levels of customer satisfaction and timely resolution of issues. Guide staff in upselling, cross-selling, and effective customer communication. 2. Team Leadership Supervise, train, and motivate team members for optimum performance. Schedule shifts and assign responsibilities based on store needs. Conduct performance evaluations and give regular feedback. 3. Merchandising & Inventory Management Maintain proper visual merchandising as per company standards. Monitor stock levels, manage replenishment, and control shrinkage. Perform regular inventory audits and reporting. 4. Operational Efficiency Ensure department cleanliness, organization, and readiness. Coordinate in-store promotions and merchandising events. Adhere to safety and loss prevention policies. 5. Reporting & Analysis Prepare daily/weekly/monthly sales reports and KPI dashboards. Analyze sales trends and suggest improvements. Collaborate with Store/Area Managers to align departmental goals. Preferred candidate profile Bachelor's degree or equivalent in Business, Retail Management, or related field. 3-5 years of experience in retail (preferably as an ADM or Department Manager). Strong interpersonal and team management skills. Familiarity with POS systems and retail reporting. Experience in high-volume Fashion or Supermarket environments. Knowledge of merchandising, customer service, and inventory operations. Good problem-solving and decision-making abilities. Flexible to work shifts, weekends, and holidays.

Swadesh is India’s definitive craft luxury house—where timeless craft traditions transform into collectible design. Eligibility Criteria • Graduate / Experience in Retail, Luxury, Furniture, Design, Jewellery or Hospitaliy / Business Management. • 6–10 years of experience in luxury, lifestyle, or heritage-based retail. • Minimum 3 years managing a category/team within a high-service environment. Strong passion for Indian crafts, sustainability, and immersive customer experiences Job Description • To achieve the revenue and gross margin targets for the categories managed • To optimize the store display stock and back-store inventory to increase the stock turns for the category • To ensure effective stock and visual merchandising including product label, accurate and updated prices, special/periodic promotional offers, point-of-purchase promotional materials, sales planning. • Monitor sales figures vis--vis plan/forecast and interpret trends to facilitate inventory planning along with the Sales Manager/Buyer. • Work closely with buying team to ensure 100% fill rate at store. • To ensure shrinkage on floor is minimized as per company guideline. • Increase sales and margins and minimize expenses, including dump and shrinkage • Conduct market surveillance for category managed in terms of competitor’s product and model mix, selling prices, promotional offers, visual merchandizing, customer traffic/footfalls and implements the best practices on the floor with the co- operation of Buyers. • Gather consumer data for feedback • Sales staff are trained and constantly updated • Product knowledge, brand differentiation • Recognize and develop talent • Mentor sales assistance through training and career planning • Update category and store associates on latest development in new product/brands and presentation/selling technique • Healthy Sales and achievement of store KPI's - No of bills / ATV/ SPF/FUPT/Loyalty • Profitability from stores vide • Growth in Sales • Adhering to operations parameters as per SOP in accordance with overall company policy. • Improving the commercial performance of the showroom by increasing its turnover. • Maximising profitability through efficient showroom operations. • Managing Human resources, finance, inventory, customer care, Marketing and administration. • Ensuring a delightful shopping experience to customers and making the showroom to customers a preferred shopping destination to shop. • Revenue per Sq Ft and Gross Margin per Sq Ft for the categories managed • Increase in conversion ratio of respective category • Increased Average Transaction Value per customer • Stock Availability in terms of per cent reduction of stock-outs • Complete adherence to the training calendar for category team leaders and sales associates • Accuracy and uptime of all forms of Visual merchandizing for categories managed • Increase of Stock Turns for Skills and Competencies • Customer focus • Result orientation • Team Building • Routine management • Analytical Skills • Business Acumen • Team Work • Interpersonal Skills • Ownership • Attention to Detail • Operational SOPs • Customer Service • Ability to work under pressure • Communication Skills • Commitment to Excellence • Analytical Thinking • Result Orientation • Ownership mindset

We're Hiring! | Faculty Computer Science Engineering (CSE) How to Apply: Send your updated CV to: vadodarahr@itmvu.in careers@itmvu.in For queries, contact HR: 8591775351 Work Schedule & Location: 6 Days Working (2nd & 4th Saturday & All Sundays Off) General Shift: 9 AM 5 PM Location: Plot 6512, Ajwa Nimeta Road, Ravaal, Taluka Waghodia, Vadodara Pickup & Drop Facility Available from Campus Location: ITM Vocational University, Vadodara Organization: ITM Vocational University www.itm.ac.in Are you a passionate educator with advanced knowledge in Computer Science? Join ITM Vocational University and contribute to shaping the next generation of technology leaders. Candidate Profile: Masters Degree in Computer Science Engineering PhD in Computer Science (preferred/mandatory as per norms) Strong command of advanced computing concepts Excellent communication , leadership , and motivational skills Flexible with a positive attitude Key Responsibilities: Teach courses such as Computer Networking , Programming , and Data Analytics Mentor and evaluate students’ academic progress Assist senior faculty and participate in committee activities Innovate and implement new teaching methodologies Balance multiple academic responsibilities effectively Participate in research, curriculum development, and institutional growth initiatives

Roles and Responsibilities : Manage counter sales, floor management, and showroom sales to achieve targets. Ensure efficient store operations, including inventory control, stock management, and visual merchandising. Develop strong relationships with customers to drive repeat business and increase loyalty. Monitor sales performance, identify trends, and implement strategies to improve results. Job Requirements : 2-8 years of experience in retail management or a related field. Strong knowledge of department management, retail operations, and store management best practices. Excellent communication skills for effective customer service and team leadership.

Job Description Reports to: Store manager Job Location : Kolhapur Position Summary: Department manager Knowledge, Skills & Abilities: Basic English Hardworking Ability to work under pressure Should be flexible to work in shifts allotted Min. Educational Qualifications : Graduate Experience & Eligibility: Min. two years as a department manager, Age 18-35yrs Duties & Responsibilities : Sales Orientation (ABP V/S Achievement) Customer service Stock Management & Shrinkage Control Maintaining Grooming and Punctuality of self and team Team s trainings Maintaining SDM Standards & Section Hygiene Drives sales through engagement of customers and by maintaining look and feel of department. Documents Required: Latest Resume

Handling Profit & Loss of the plant, & day to day Operation Must have experience in EV domain Leader on TPM, WCM & Quality Circle implementation Required Candidate profile Processes that track and optimize productivity and standards, metrics and performance targets to ensure effective return on assets.

Reporting to Area Operations Manager With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers. About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities: Customer focus: Driving Net Promoter Score ( NPS ) Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. plan Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People development (Attrition Control) Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it Cash & Inventory management Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Supervision Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence & implementation Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the store Store upkeep & maintenance Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store.

Reporting to Area Operations Manager With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers. About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities: Customer focus: Driving Net Promoter Score ( NPS ) Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. plan Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People development (Attrition Control) Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it Cash & Inventory management Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Supervision Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence & implementation Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the store Store upkeep & maintenance Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store.

Reporting to Area Operations Manager With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers. About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities: Customer focus: Driving Net Promoter Score ( NPS ) Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. plan Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People development (Attrition Control) Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it Cash & Inventory management Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Supervision Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence & implementation Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the store Store upkeep & maintenance Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store.

Reporting to Area Operations Manager With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers. About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities : Customer focus: Driving Net Promoter Score ( NPS ) Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. plan Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People development (Attrition Control) Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it Cash & Inventory management Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Supervision Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence & implementation Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the store Store upkeep & maintenance Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Title Store Manager Reporting to Area Operations Manager About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities: Customer focus: Driving Net Promoter Score ( NPS ) Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. plan Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People development (Attrition Control) Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it Cash & Inventory management Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Supervision Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence & implementation Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the store Store upkeep & maintenance Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Title Store Manager Reporting to Area Operations Manager About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities: Customer focus: Driving Net Promoter Score ( NPS ) Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. plan Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People development (Attrition Control) Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it Cash & Inventory management Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Supervision Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence & implementation Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the store Store upkeep & maintenance Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities: Customer focus: Driving Net Promoter Score ( NPS ) Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. plan Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People development (Attrition Control) Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it Cash & Inventory management Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Supervision Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence & implementation Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the team’s shift timings to meet the store’s business needs and demands Ensuring staffing levels are adequate to effectively operate the store Store upkeep & maintenance Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store