Summary
Position Summary
Service Now Developer – T
echnical Architect
Enterprise Performance
The Enterprise Performance Portfolio is a collection of Offerings that helps clients achieve the maximum possible impact and value from their investments in Finance, Supply Chain and IT operations. By taking a holistic view of these key business functions from strategy articulation through process design and technology enablement, we can help our clients navigate their challenges while operating components of their business. As our clients drive towards their digital future, Finance, Supply Chain, and IT play an increasingly important role in how these organizations interact with their customers, suppliers, and other key stakeholders. By combining our strategy, operations improvement, implementation, and operate capabilities, we can be more creative in how we deploy our resources and drive innovation at market pace.
The Team - Enterprise Operations as A ServiceThe Enterprise Operations Portfolio is a collection of Offerings that helps clients achieve the maximum possible impact and value from their investments in Finance, Supply Chain and IT operations. By taking a holistic view of these key business functions from strategy articulation through process design and technology enablement, we can help our clients navigate their challenges while operating components of their business.As our clients drive towards their digital future, Finance, Supply Chain, and IT play an increasingly important role in how these organizations interact with their customers, suppliers, and other key stakeholders. By combining our strategy, operations improvement, implementation, and operate capabilities, we can be more creative in how we deploy our resources and drive innovation at market pace.
About The Role
An opportunity to work with a dedicated team of experts in the areas of ServiceNow Utilities and help our clients solve complex business problems.
Work you’ll do
ServiceNow Utilities Consultant at Deloitte is responsible for ensuring quality solutions are provided to our clients which not only solve the problem at hand but also have longevity and can be easily maintained. Few of the key areas a Utilities consultant is involved in are mentioned below:
- Conduct As-Is and To-Be business process workshops while working on implementation/support project
- Write Functional Specification / Configuration documents.
- Exhibit effective communication while working with cross-functional and technical teams
Job Location:
HYD/BLR/ PUN/KOL/CHE
Required Qualifications:
- Min Exp: 10+Yrs on ServiceNow Core
- Min Skillset: Worked on at least 2 Products of ServiceNow (ITSM/ITBM/CSM/HRSD/ITOM/SecOps), JavaScript, Angular JS, HTML/CSS.
- Min Certifications: Mandatory to have CSA (Certified ServiceNow Admin), Good to have CIS/CDA.
- Configure/Enhance the ServiceNow Platform to meet the Identified Business requirements and Functional needs.
- Utilize ServiceNow Plugins/Automation tools to build Innovative Solutions.
- Develop integrations leveraging point-to-point interfaces, Web Services (REST / SOAP), file-based transfers, etc.
- Provide configuration options to meet specific Requirements, identifying respective Pros and Cons for each option.
- Participate in user story grooming session, elaboration, and design sessions.
- Review user stories to understand requirements and technical architecture documentation for solution.
- Troubleshoot any errors found in the ServiceNow configuration.
- Complete the deployment of solutions across sub-production and production environments.
- Provide training for each tool’s functionality both in person and through using other methods.
- Document, maintain and update policies, procedures and controls for the operation of the ServiceNow platform.
- Identify Gaps and Commit to the Continuous Improvement.
- Ensure that ServiceNow standard practices are utilized for all configurations and customizations.
- Create the technical, functional, upgrade/build/configuration documentations and release notes.
- Support ServiceNow Platforms through Monitoring, Troubleshooting, Root-cause analysis and Implementing Bug-Fixes.
- Adhere to the best practices during deployment of solutions across Sub-Production and Production environments.
- Review user stories to understand business needs and technical architecture documentation for solution.
- Should be flexible to accommodate Project support hours.
- Bachelor’s degree in Software Engineering, Information Systems, Business, or equivalent.
- Minimum of 4 years ServiceNow Developer Experience in a Large - Complex environment is required
- Advanced ServiceNow technical skill - UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, ACL’s, Import Sets, Transform Maps and Update sets
- Advanced Knowledge and experience with JavaScript, HTML, CSS, Bootstrap, JSON, REST and SOAP.
Preferred Qualifications
- Certified ServiceNow System Administrator (CSA)
- ITIL V3
- Good to have ServiceNow CIS (one or more areas e.g., ITSM, ITBM, HRSD, CSM etc.)
How You’ll Grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s Culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate Citizenship.
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.Requisition code: 320412
