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Accenture in India
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Delivery Operations Team Lead

Delivery Operations Team Lead

Accenture in India

7 - 11 years

0 Lacs

mumbai metropolitan region

Posted:14 hours ago| Platform:

Apply

Skills Required

payroll design strategy consulting technology network power agility management metrics staffing support service model processing data communication oracle certification excel compliance audits development monitoring scheduling surveys drive recognition procedural mentoring resolve coaching analysis training reports

Work Mode

On-site

Job Type

Full Time

Job Description

Skill required:

Payroll - Payroll Organization Design

Designation:

Delivery Operations Team Lead

Qualifications:

Any Graduation

Years of Experience:

7 to 11 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs The Specialist will be responsible for business management which includes metrics, performance and operational plans. Plan, implement, and manage business/projects, People, Staffing, participate in organization initiatives. Will manage overall operations for the Country with specialist support of HR services for the client. Payroll experience into US/UK/International Define the payroll service delivery model. Define roles and responsibilities of the payroll organization including processing, administration, garnishments, taxes, time and attendance, shared service center, call center, and others. Define roles and responsibilities of payroll related jobs and positions.

What are we looking for?

Good organizational & prioritisation skills.
Analytical and problem solving skills.
Multi-cultural awareness.
Passion for customer service.
Team player.
Results & detail-oriented
Focus on high data accuracy.
Quality driven – in communications and all system transactions.
Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate
Good written and verbal skills. Strong English language communication skills
At least 6 years of HR Experience
Global Payroll experience is a must
Oracle, ADP Experience a plus
HR Domain certification would be a plus
Strong MS Office and Excel skills
Proficient with Operational Excellence Practices
Should have prior Team Handling experience (minimum 4 years)
Excellent Customer Service skills
MS Office
Data base management
Regulatory & Non- Regulatory Reporting
Regulatory Compliance (Process specific)
HR Outsourcing
Global Payroll and payroll terminologies
Excellent communication and client relationship management skills. Roles and Responsibilities: Monitor/Review along with team on payroll administrative and payroll operational activities within the allotted team to ensure achievement of operational or deal objectives.
Monitor/measure performance through metrics, audits and other processes to ensure that organizational initiatives are in place and goals are achieved.
Manage and improve people performance and align them with organizational goals and objectives.
Provide business Development support to the Service Delivery Manager and the client services team through active participation in client visits and other initiatives.
Participate actively in organization wide initiatives.
Make decisions about the day-to-day operation of the team, including monitoring of workload, systems, staffing, and scheduling including adjusting work hours as necessary to meet deadlines e.g. overtime or working during holidays/week ends.
Monitoring the voice of the customer through surveys and other means of communication. Be assertive and work through the development areas as voiced by the client, Third parties or Accenture stakeholders.
Encourage and drive continuous improvement measures on day-to-day basis within area of responsibility till closure.
Timely and transparent recognition and rewards for the team.
Recommend cost-effective, efficient procedural or production alternatives.
Required to work within clear budgetary guidelines.
Develop People through mentoring and resolve conflicts. Drive coaching culture.
Monitor and encourage the Team to create/follow up on development plans
Provide Input to monthly top level service analysis for client
Develop and drive comprehensive generic training plans to meet the needs of direct reports and their ongoing requirements

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Delivery Operations Team Lead