Delivery Operations Associate Manager

Skill required:

Designation:

Qualifications:

Years of Experience:

About Accenture

What would you do?

• Provide end to end process and policy expertise/input to future state Global and Local design for all Global Workforce Data Admin (WFDA) processes including Onboarding, Job & Personal data changes, Transfers, Global Mobility, Exit Management etc.
• Provide leading practices, Industry benchmarks and process design considerations incorporating build to operate efficiency design principles
• Provide leading input for technology configuration (Cloud HRIS — Workday/Success Factors) and assist in identifying gaps and matching automation opportunities
• Provide inputs and participation in end to end process scenarios development and testing for Cloud HRIS
• Create and maintain Job Aids. Global and Local Work Instructions and help train Service delivery teams
• Participate in Global/Local client calls, lead full dress rehearsal preparations before Go Live, provide Hypercare support during Go Live
• Provide input to the creation of a Global Quality Framework with quantified measurement criteria s in alignment with client/contractual needs
• Participate and lead continuous process improvement agenda and share Innovative practices resulting in measurable client value creation
• Own and manage all process escalations, while working with Global Service delivery teams
• Individual Contributor Role working with senior internal/external stakeholders, but may have a small team of junior PME S reporting into them Core Competencies:
• Change Management, leadership, coaching and Influencing skills
• Very strong oral & written communication and Senior stakeholder management skills
• Ability to work and deliver under compressed timelines
• Excellent analytical and problem-solving skills and ability to handle difficult client interactions
• Excellent MS Office Skills (Power point, excel, Visio)
• Global exposure know-how of different cultures
• Travel readiness and flexibility to work in different time zones What are we looking for? Graduation/Post Graduation in Human Resources from a top school/college preferred Minimum 7+ years of experience in HR consulting & delivery for Core HR processes across multiple clients Hands on experience with HRIS cloud-based technologies like Workday, SuccessFactors and Ticketing tools like ServiceNow, WQM, Remedy etc Workday or SuccessFactors certification preferred Cross industry exposure on HR transformation projects Exposure to Lean, Six Sigma and Operational Excellence practices Preferred Global HR certification (like SHRM, APA) Roles and Responsibilities:
• In this role you are required to do analysis and solving of moderately complex problems
• Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person requires understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor or team leads
• Generally interacts with peers and/or management levels at a client and/or within Accenture
• The person should require minimal guidance when determining methods and procedures on new assignments
• Decisions often impact the team in which they reside and occasionally impact other teams
• Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts