Delivery Manager

Role: Program Manager / Delivery Manager/EIR – Academy

Location:

Function:

Reports to:

Role Overview

own the complete delivery, learning outcomes, and student success

Key Responsibilities

1. Outcome Ownership

• Own

  end-to-end student outcomes

  across cohorts — including completion rates, retention, NPS, placement success, and engagement.
• Deeply analyze performance data to identify bottlenecks in learning experience, pedagogy, or content delivery.

2. Instructor Management

• Work closely with instructors to ensure

  pedagogical excellence

  and alignment to company standards.
• Set, monitor, and review instructor KPIs — attendance, feedback, completion rates, and student performance.
• Design and execute

  instructor training and feedback loops

  to continuously improve teaching quality.

3. Curriculum and Content Alignment

• Align course design and teaching methods with

  industry and placement team feedback

  on in-demand skills.
• Evaluate course flow, depth, and project quality; recommend updates where outcomes lag.
• Ensure students acquire the exact skills companies look for.

4. Student Success and Insights

• Track each cohort’s metrics — engagement, retention, success rates.
• Identify why certain batches perform better and replicate those drivers across others.
• Own cohort selection and engagement in partnership with community and operations.

5. Cross-Functional Coordination

• Collaborate with placement, marketing, and product/data teams to improve learning experience.
• Manage a small team (community manager + analyst/support staff) focused on quantifying and improving learning outcomes.
• Build playbooks and standard operating processes for scaling Academy Live.

Must-Have Qualities

High Ownership & Agency

Operates autonomously; thrives in ambiguity; takes charge of multi-stakeholder projects without waiting for direction.

Technical Acumen

Computer Science, Engineering,

Problem Solving Mindset

Analytical and resourceful — able to break down vague issues into clear, data-driven fixes.

Operational Excellence

Strong executor; plans, tracks, and drives outcomes across moving parts. Has delivered results in fast-paced, zero-slack environments.

EdTech / Education Insight

Exposure to academic delivery, curriculum design, or student engagement. Understands learner behavior.

Data-Driven Decisioning

Uses metrics to guide decisions; familiar with cohort analytics, retention, NPS, and completion data.

Strong People Management

Can coach instructors, manage community managers, and drive accountability through influence.