Delivery Manager

At Loyalty Juggernaut (LJI), we’re transforming customer loyalty through AI-powered SaaS. Our flagship platform, GRAVTY®, enables leading global brands to build deeper customer relationships across industries like Airlines, Retail, Hospitality, Banking, Telecom, and more.

Highlights

• 400M+ loyalty members supported globally.
• Trusted by 100+ enterprise partners.
• Three-time winner of “Best Technology Innovation in Loyalty”.

Proud to be a Three-Time Champion for Best Technology Innovation in Loyalty!!

Visit www.lji.io to know more about us.

We’re seeking an experienced Delivery Manager to lead and manage end-to-end delivery of GRAVTY® implementations for our enterprise clients. You’ll coordinate with cross-functional Agile teams, ensure alignment with business goals, and drive consistent, high-quality delivery outcomes.

This is a hands-on role in a fast-paced environment, ideal for someone who thrives on collaboration, continuous improvement, and operational excellence.

About the Role:

The Delivery Manager is responsible for leading and managing the end-to-end delivery of GRAVTY® implementations, ensuring seamless execution across client engagements. This role combines delivery ownership, client consulting, Agile leadership, and cross-functional coordination to drive measurable business outcomes and customer success.

Key Responsibilities:

Project Delivery & Execution

• Lead and Manage end-to-end GRAVTY® implementation projects, ensuring delivery within scope, timelines, and budget.
• Oversee loyalty program configuration and integration with client systems, ensuring smooth deployment.
• Ensure go-live readiness, coordinating cross-functional activities for successful rollout.
• Proactively manage stakeholder expectations, dependencies, risks, and change controls.
• Maintain comprehensive project documentation and ensure adherence to SLAs.
• Track progress, team velocity, and delivery metrics to identify and implement process improvements.

Delivery Excellence Metrics

• Consistent delivery of projects on time, within scope, and within approved budgets.
• Improved delivery predictability, accuracy of effort estimates, and overall
• execution efficiency.
• Enhanced team performance, collaboration, and accountability resulting in
• smoother delivery cycles.
• High levels of client satisfaction and strong positive feedback from internal
• and external stakeholders.
• Successful and stable go-lives, enabled by thorough readiness planning,
• cross-team coordination, and risk management.

Client Consulting & Strategy

• Conduct detailed client discovery sessions to analyze requirements, uncover pain points, and define measurable KPIs.
• Develop business cases, market assessments, and feasibility analyses to support customer decision-making.
• Collaborate with Product Management to influence the roadmap and support delivery of high-impact, customer-centric features.
• Develop product marketing assets such as white papers, case studies, and executive-ready presentations.
• Support go-to-market initiatives, ensuring alignment with market needs and product positioning.

About You :

We seek an exceptional individual who has

• Min 3 years of IT industry experience in delivery, project execution, or client-facing roles, along with an MBA degree complimented by an Engineering degree (CS / IT preferred).
• Core interpersonal and communication skills - includes verbal and written communication, negotiation, and presentation skills.
• Leadership and Team Management skills - includes empathy, delegation, and conflict resolution skills.
• Organization and Time Management skills- includes attention to detail, prioritization and multitasking.
• High customer orientation skills - customer obsessed, foster trust and transparency and manages expectations.
• Ability to manage risks, dependencies & complex timelines.
• Strong analytical and problem-solving skills
• Thrives in a fast-paced environment