Loyalty Juggernaut

At Loyalty Juggernaut (LJI), we’re transforming customer loyalty through AI-powered SaaS. Our flagship platform, GRAVTY®, enables leading global brands to build deeper customer relationships across industries like Airlines, Retail, Hospitality, Banking, Telecom, and more. Highlights 400M+ loyalty members supported globally. Trusted by 100+ enterprise partners. Three-time winner of “Best Technology Innovation in Loyalty”. Proud to be a Three-Time Champion for Best Technology Innovation in Loyalty!! Visit www.lji.io to know more about us. We’re seeking an experienced Delivery Manager to lead and manage end-to-end delivery of GRAVTY® implementations for our enterprise clients. You’ll coordinate with cross-functional Agile teams, ensure alignment with business goals, and drive consistent, high-quality delivery outcomes. This is a hands-on role in a fast-paced environment, ideal for someone who thrives on collaboration, continuous improvement, and operational excellence. About the Role: The Delivery Manager is responsible for leading and managing the end-to-end delivery of GRAVTY® implementations, ensuring seamless execution across client engagements. This role combines delivery ownership, client consulting, Agile leadership, and cross-functional coordination to drive measurable business outcomes and customer success. Key Responsibilities: Project Delivery & Execution Lead and Manage end-to-end GRAVTY® implementation projects, ensuring delivery within scope, timelines, and budget. Oversee loyalty program configuration and integration with client systems, ensuring smooth deployment. Ensure go-live readiness, coordinating cross-functional activities for successful rollout. Proactively manage stakeholder expectations, dependencies, risks, and change controls. Maintain comprehensive project documentation and ensure adherence to SLAs. Track progress, team velocity, and delivery metrics to identify and implement process improvements. Delivery Excellence Metrics Consistent delivery of projects on time, within scope, and within approved budgets. Improved delivery predictability, accuracy of effort estimates, and overall execution efficiency. Enhanced team performance, collaboration, and accountability resulting in smoother delivery cycles. High levels of client satisfaction and strong positive feedback from internal and external stakeholders. Successful and stable go-lives, enabled by thorough readiness planning, cross-team coordination, and risk management. Client Consulting & Strategy Conduct detailed client discovery sessions to analyze requirements, uncover pain points, and define measurable KPIs. Develop business cases, market assessments, and feasibility analyses to support customer decision-making. Collaborate with Product Management to influence the roadmap and support delivery of high-impact, customer-centric features. Develop product marketing assets such as white papers, case studies, and executive-ready presentations. Support go-to-market initiatives, ensuring alignment with market needs and product positioning. About You : We seek an exceptional individual who has Min 3 years of IT industry experience in delivery, project execution, or client-facing roles, along with an MBA degree complimented by an Engineering degree (CS / IT preferred). Core interpersonal and communication skills - includes verbal and written communication, negotiation, and presentation skills. Leadership and Team Management skills - includes empathy, delegation, and conflict resolution skills. Organization and Time Management skills- includes attention to detail, prioritization and multitasking. High customer orientation skills - customer obsessed, foster trust and transparency and manages expectations. Ability to manage risks, dependencies & complex timelines. Strong analytical and problem-solving skills Thrives in a fast-paced environment