Delivery Lead Manager

Skill required: Talent Acquisition - HR Delivery Strategy

Designation: Delivery Lead Manager

Qualifications:Any Graduation

Years of Experience:13 to 18 years

What would you do Actively build positive, collaborative relationships with client and the Accenture Talent Acquisition leadership and delivery team Understand the clients business priorities and bring Accenture assets and expertise aligned with these priorities. Execute against a strategic roadmap consistent with the client or account plan that describes the incremental value that will be brought to the client, including the hiring transformation and innovation agenda, leveraging the hourly hiring team. Demonstrate client relationship client management skills experience Facilitate effective Management Operating System, ensuring timely reviews of process outcomes 3X3metrics, Key Performance Indicators KPIs, Service Level Agreements SLAs and improvement change initiatives. Monitor and manage team goals and performance and ensure team understands how they align and relate to broader business goals and strategies Deep dive existing and potential problem areas and develop a mitigation plan and lead the solutioning and design of process escalation guidelines. Proactively identify and escalate gaps in service delivery execution, geographic hiring challenges. Identify continuous improvement and productivity improvement opportunities maximize reuse, minimize redundancy, streamlineFinancial/Contract ManagementFinancial ManagementContract Compliance Core CompetenciesChange Management, leadership, coaching and Influencing skills Very strong oral written communication and Senior stakeholder management skillsAbility to work and deliver under compressed timelines Excellent analytical and problem-solving skills and ability to handle difficult client interactionsExcellent MS Office Skills (Power point, excel, Visio)Global exposure know-how of different cultures Travel readiness and flexibility to work in different time zones

What are we looking for Role Accountability:Is accountable for the results of the Service Line activities to both Accenture and Clients.Accountable for ongoing management of effective client service relationship within the service line. Develops new approaches and processes.Interfaces with other team leads, management and client staff and ensures good working relationships.Ensures the service line operations are efficient and effective and that SLA s are met.Ensure the first class delivery of service to clients.OperationalAccountable for the delivery of contracted services within the assigned service line.Requests and assigns resources and responsibilities within the service line to deliver business results.Accountable for the Identification and implementation of procedural and policy improvements on an ongoing basis in order to deliver differentiated levels of service across Service LineDesign and implement the procedures and principles for how the service line will be operated on a daily basis.Manage and action issues; reporting and governance arrangements to ensure effective management controls are established to oversee effective and efficient operation of the service line. Stakeholder ManagementChange ManagementTalent ManagementUS RecruitmentDemand ManagementLeadership DevelopmentSuccession PlanningJourney ManagementDemonstrates excellent client care skills.Expert knowledge and vision for the assigned service line. Produces solutions to complex business problems.Develops new concepts and opportunities within their Service Line.Contributes to policy and direction setting.Complies with all Client and Accenture Data Security and Quality requirements

Roles and Responsibilities: Provide end to end process and policy expertise/input to future state Global and Local design for all Global Recruitment process including Data analysis, Pipeline management, Trend analysis, Marketplace analysis, Talent forecasting, Requisition Management, Sourcing, Screening, Onboarding Retention of CandidateProvide leading practices, Industry benchmarks and process design considerations incorporating build to operate efficiency design principlesProvide leading input for technology configuration (Cloud HRIS Workday/Success Factors, Taleo or other ATS) and assist in identifying gaps and matching automation opportunitiesParticipate in Global/Local client calls, lead full dress rehearsal preparations before Go Live, provide Hypercare support during Go Live Participate and lead continuous process improvement agenda and share Innovative practices resulting in measurable client value creationOwn and manage all process escalations, while working with Global Service delivery teamsEvaluate process and technology gaps in Talent Acquisition, works with internal and Client stakeholders to affix permanent as well as interim solutionsMeet Hiring Plans provided by the ClientReporting of capacity utilization, hiring trends, productivity, time to fill, and other applicable SLAs and OLAsMeet targets provided by Client for hiring plans across geography supportedLeverage onshore:offshore model by working with internal stakeholders to meet targets and optimize capacity utilizationConsultative approach with Client stakeholders providing industry best practices in Recruitment and Talent AcquisitionRun Delivery Center as PL and be accountable for running a profitable businessProvide oversight of all major TA processes from a client perspectiveKnowledge of market competitors in hourly arenaFamiliar with US as a territory Advisory and CoachingAdvise client account leadership regarding TA aspects of key business strategies, issues and decisions and potential problem areasBe data driven and provide proactive insights to account leadership for TA processesProvide solutions to meet Client expectations on people, process and technology aspectsBe an industry leader while representing Accenture in conversations with ClientPeople Initiatives Team buildingDetermine appropriate HR team model to maximize HR support in context of overall account needsLead/participate in setting account-wide Human Capital Strategy and people initiativesPeople Management:Ideally an Individual Contributor role with possibility of dotted line reporting
 Qualification Any Graduation