Delivery Lead Manager

Skill required: Next Generation Customer Operations - Customer Service Technology

Designation: Delivery Lead Manager

Qualifications:Any Graduation

Years of Experience:13 to 18 years

What would you do? "You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance."

What are we looking for? "?¢Written and verbal communication?¢Strong analytical skills?¢Ability to handle disputes?¢Ability to manage multiple stakeholders?¢Ability to establish strong client relationship"

Roles and Responsibilities: "?¢In this role you are required to identify and assess complex problems for area of responsibility?¢ The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors?¢ Requires adherence to strategic direction set by senior management when establishing near-term goals?¢ Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach?¢ Some latitude in decision-making in involved?¢ you will act independently to determine methods and procedures on new assignments?¢ Decisions individual at this role makes have a major day to day impact on area of responsibility?¢ The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture?¢ Please note that this role may require you to work in rotational shifts"
 Qualification Any Graduation