Delivery Head

Job Description: Delivery Partner - Application Development & Support (Hospitality domain background)

Experience: 20 - 25 years

We are seeking an experienced Delivery Partner to lead and manage application development, support, and maintenance initiatives within the hospitality domain. This role combines technical leadership with client-facing delivery responsibilities, requiring deep expertise in both software development lifecycle management and hospitality industry operations.

Key Responsibilities:

Project Delivery & Management:

Lead end-to-end delivery of application development projects for hospitality clients, ensuring timely and quality deliverables

Manage project scope, timeline, budget, and resource allocation while maintaining client satisfaction

Coordinate with cross SSL teams including developers, QA engineers, business analysts, and infrastructure teams.

Implement best practices for efficient project execution. Provide regular project status updates and risk assessments to stakeholders

Application Development Leadership:

Oversee the design and development of custom applications tailored to hospitality business requirements

Guide technical architecture decisions and ensure scalable, maintainable solutions

Review code quality, development standards, and technical documentation

Mentor development teams and promote knowledge sharing across projects

Drive adoption of modern development frameworks, tools, and methodologies

Application Support & Maintenance

Establish and manage comprehensive support processes for production applications

Lead incident response and problem resolution activities, ensuring minimal business impact

Implement preventive maintenance strategies and performance optimization initiatives

Coordinate with vendors and third-party service providers for integrated solutions

Develop and maintain service level agreements (SLAs) and operational procedures

Hospitality Domain Expertise

Leverage deep understanding of hospitality operations including property management systems (PMS), point-of-sale (POS), customer relationship management (CRM), and booking engines

Translate business requirements into technical solutions that address industry-specific challenges

Stay current with hospitality technology trends, regulatory requirements, and industry standards

Collaborate with hotel operations, revenue management, and guest services teams to optimize system functionality

Client Relationship Management

Serve as primary technical point of contact for hospitality clients

Conduct requirement gathering sessions and solution presentations

Build long-term partnerships through exceptional service delivery and domain expertise

Identify opportunities for additional services and system enhancements

Required Qualifications & Experience

10+ years of experience in application development with proven track record of successful project deliveries

10+ years of hands-on experience in application support and maintenance

8+ years of domain experience in hospitality industry, preferably with hotel management systems

Experience managing teams of 150-200 professionals

Technical Skills

Proficiency in modern programming languages

Experience with web technologies, databases, and cloud platforms

Knowledge of hospitality-specific systems such as Opera PMS, Micros POS, or similar platforms

Knowledge of revenue management, distribution systems, and guest experience technologies

Understanding of API integration, middleware, and enterprise application architecture

Familiarity with DevOps practices and CI/CD pipelines

Soft Skills

Strong project management and leadership capabilities

Excellent communication and presentation skills

Problem-solving mindset with attention to detail

Ability to work under pressure and manage multiple priorities

Customer-focused approach with relationship-building skills

If your keen or having good solid references, please share me the update resume at ganesh@itcinfotech.com