Delivery Head

Location:

Role Summary

The Delivery Head / BU Head – IT Infrastructure & Cloud will lead the Infrastructure & Cloud Services Business Unit, owning end-to-end responsibility for growth, delivery excellence, client relationships, and talent development. This role calls for a strong blend of go-to-market strategy, solution architecture expertise, and large-scale delivery management. The ideal candidate will have deep experience in IT Infrastructure and Cloud services, with a proven record of building and scaling high-performing delivery organizations.

Key Responsibilities

Go-to-Market & Business Growth

• Define and execute the GTM strategy for IT Infrastructure & Cloud Services across India and global markets.
• Drive new client acquisition while expanding business within existing accounts.
• Partner with Sales and Marketing to position Infra & Cloud offerings effectively.

Solution Architecture & Strategy

• Apply prior Solution Architect experience to guide presales and solutioning initiatives.
• Shape technical strategy to meet evolving client needs in cloud and infrastructure transformation.
• Provide thought leadership on large-scale cloud migration and infrastructure modernization programs.

Delivery Leadership

• Oversee end-to-end delivery of managed services, transformation projects, and key client engagements.
• Ensure SLA compliance, governance, operational excellence, and proactive risk management.
• Establish standardized delivery frameworks and best practices across all accounts.

Talent & Team Development

• Collaborate with Account Delivery Heads to recruit, mentor, and develop TDMs, Architects, and other critical roles.
• Build and strengthen technical and delivery leadership within the BU.
• Foster a culture of innovation, learning, and succession planning.

Client Engagement

• Serve as a senior client-facing executive for strategic accounts.
• Lead solution workshops, proposal reviews, and executive-level discussions.
• Offer strategic technical guidance to enhance client relationships and position the company as a trusted Infra & Cloud partner.

Qualifications & Experience

• 15+ years of IT Services experience with deep expertise in Infrastructure and Cloud.
• Proven background as a Solution Architect with strong knowledge of cloud migration, managed services, and enterprise transformation.
• Demonstrated success managing large-scale delivery operations with SLA adherence and robust governance.
• Experience owning a BU or P&L, scaling delivery teams, and driving profitability.
• Strong executive presence with the ability to build trusted CXO-level relationships.
• Skilled in mentoring and developing delivery leaders, architects, and high-performing teams.
• Bachelor’s degree required; MBA or equivalent business/technical qualification preferred.