Delivery Head

Role Overview: As the Delivery Head at Awign, you will be leading the Staffing division and overseeing the end-to-end recruitment delivery process. Your primary responsibility will be to ensure that client expectations are not only met but exceeded, while also managing a team of recruiters and account managers. Your strategic mindset will play a crucial role in driving operational efficiency, client satisfaction, and profitability within the staffing division. It is essential to work closely with clients, vendors, and internal teams to deliver high-quality staffing solutions across various industries and roles. Key Responsibilities: - Develop and implement delivery strategies aligned with company goals and client expectations. - Forecast recruitment needs based on client pipelines and manage resources accordingly. - Monitor market trends to adapt delivery processes for competitiveness and relevance. - Lead and mentor a team of recruiters, delivery managers, and account managers. - Set and review KPIs for the team to ensure high performance and productivity. - Build and maintain strong relationships with key clients, acting as the primary point of contact for escalations and service reviews. - Conduct regular client meetings to review progress, address challenges, and identify future needs. - Ensure client satisfaction by delivering quality candidates within agreed timelines. - Oversee the full recruitment lifecycle from sourcing and screening to offer management and onboarding. - Establish and maintain efficient processes for candidate management, interview coordination, and feedback. - Ensure adherence to service level agreements (SLAs) and client requirements for every placement. - Track and report delivery metrics such as time-to-fill, quality of hire, and retention rates. - Analyze delivery data to identify bottlenecks and areas for improvement. - Provide regular updates to senior management on delivery performance and client satisfaction. - Continuously improve recruitment processes to reduce costs, improve efficiency, and enhance candidate quality. - Collaborate with technology and operations teams to implement recruitment tools and automation solutions. - Maintain compliance with legal and regulatory standards in staffing. - Manage budgets and P & L for the delivery team, optimizing resources to meet financial targets. - Identify opportunities for upselling or expanding services within existing accounts. Qualification Required: - 10 to 15 years of experience in IT staffing with a proven track record in a leadership role, including at least 5 years of experience in a leadership role. - Deep understanding of the IT staffing industry, superior consulting, leadership, management, interpersonal, and mentoring skills. - Strong client management skills, exceptional leadership and team management abilities, analytical mindset, process improvement/continuous improvement or project management skills. - Ability to work in complex environments, commercial acumen, client focus, excellent verbal and written communication skills. - Bachelor's degree in business or a related field (MBA or other advanced degree preferred). - Knowledge of compliance and legal aspects related to staffing and recruitment. - Proven project management skills with a focus on process improvement.,